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Awesome Support (WordPress) to Jira Service Management
migration service

Effortless , no special knowledge or programming required. A complete Awesome Support (WordPress) to Jira Service Management data migration software.

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Your best tool for Awesome Support (WordPress) to Jira Service Management data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just pick what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new solution and enjoy the magic happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost vital customer service information.
Simple and easy procedure

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, pick what you want to migrate and allow the Migration Wizard do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we designed a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Awesome Support (WordPress) to Jira Service Management

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in Jira Service Management.

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When migrating your data from Awesome Support (WordPress) to Jira Service Management we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Awesome Support (WordPress) to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Awesome Support (WordPress) to Jira Service Management work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Awesome Support (WordPress) to Jira Service Management.

  • Fill out the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect Jira Service Management

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    Once everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from Awesome Support (WordPress) to Jira Service Management.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.

Go through our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
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Option #1: fully automated process
Automated data migration
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According to the platforms you've selected, you can migrate:
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Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Jira Service Management import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Here’s Why You Should Not Postpone A Migration

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we…

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