Fast & safe Help Scout to Intercom data migration services
Encrypted conversations, secured servers, latest authorization methods
Automated approach, never get time-out, excluded workflow pauses
Fair charging to deliver a function + charge balance
Businesses among many niches trust our service
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your replication by evaluating Source records, workflows, and applications. Review data cleaning and field alignment to the Target. Create a replication approach, featuring the timeline and employee training.
Security and Compliance Review
Ensure data adheres to security protocols. Configure permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Map records fields amid your Source and Target. Select in-built custom capabilities from the set or ask for specific tailored adjustments for the data transition.
Demo Migration
Initiate a test Demo to understand how the transfer tool functions. Verify outcomes and modify settings as necessary.
Data Verification
Verify all replicated records in the Target is precise, fully captured, and adequately formatted.
Full Data Migration
Transmit all required records, embracing tickets, contacts, attachments, and related records.
Delta Migration
Net any newest or updated records that altered at the time of the Full data replication.
Interval Migration*
Data transmit can be interrupted and continued to match your timeline, with no service disruption. You can pause up to five instances for five days per pause, coordinated by our sales crew during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Disable the Source if necessary and ensure data backups.
What Records Can You Import from Help Scout to Intercom ?
With our Migration service, you can conveniently import or export big portions of differing records entities to or from Help Scout to Intercom. Review the details of data entities you can import implementing automated service without any assistance from tech experts.
Do you need exclusive Help Scout to Intercom import or export inquirements?
Let us know you need a customized data migration.
| Help Scout objects | Intercom objects | |
|---|---|---|
| Help desk | ||
| Users | Admins | |
| Companies | Companies | |
| Customers | Users and leads | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Collections | Collections | |
| Categories | Sub-collections | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer records seamlessly - ensure workflows running smoothly and support customers continuously.Enhanced efficiency
Effortlessly transfer data and configure standard and personalized fields with the automated Migration Wizard.Streamlined ticket movement
The Migration Wizard transmits tickets and all associated data, preserving the data structure intact on the Target.Dedicated support service
Our support team is set to assist you by means of chat, email, or phone.Comprehensive replication strategy
Our migration experts will develop a detailed plan for data import, securing a seamless process and protected records.Flexible customizations
Select pre-designed options or ask for personalization, and we'll ensure your data is accurate.
How Help Scout to Intercom Data Migration Goes
Our automated migration tool allows you import and export data in a few simple moves. However, if you have special demands or a unique data structure, feel free to choose a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Help Scout to Intercom Migrate
with These Functions
Get a seamless data transmition experience that reconciles your business needs. The Help Desk Migration service provides functionalities to aid you to achieve your support service data transmitting in the automated and secure mode.
Skip attachments
Does your desired customer service tool deliver compact data storage? Omit attachments, especially if your current data drop none of its value without them. The migration time will trim considerably.
Add a extra tag to the exported tickets
Are you going to work a current help desk platform during data export? To reduce mistakes, add extra tags to the migrated tickets to differentiate them from the left ones.
Migrate inline images as attachments
Export the images added into tickets as attachments. The data migration time might be longer, but the images will be moved to a expected customer service tool.
Take a look our Demo with custom records by moving 20 entities
Don’t take any chances. Ensure you understand thoroughly how the entities settle at the end of you’ve imported them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test export.
Migrate newest data first
Opt for this castomization to transfer your newest records in a chronological order, from newest to oldest. This out-of-the-box option is applicable to Full Migrations.
Don’t allow data migration to mislead you from your goals
Our automated migration tool provides an efficient tool, whether you’re importing your customer support operations from Help Scout to Intercom. With just a few clicks, your help desk will be up and running on a future platform — no need to bear any delay!
Data import and export with security standards
Help Desk Migration Wizard takes care of your support service data is safe throughout the import or export process. We provide maximal data defence using tried practices, with regulatory compliance, suitable server preserving, and proper security checks.
Use the migration tool that clients praise
Myriads of outstanding migrations and numerous awards and gratifying reviews can vouch for the high standard of our migration service. And our goal of value does not drop there. We move ahead to develop our service and introduce neat functioning to take care of we’re comprising nearly all of your data migration inquirements.
Enjoy straightforward mapping to handle your most complex needs
Spare yourself the challenging mission of adding missing data types or data entities during Help Scout to Intercom migration. Now you can map regular and custom-made data fields, or otherwise tailor your data import right in our migration service. This will retain the original structure of your data effortlessly on your side.
Pick a suitable time for data import
Get going by the help desk data import anytime it fits into your business processes. Moreover, our Delta migration option will empower you to migrate the currently updated data entities once the historical business data was imported. Then, relax and empower our migration service make the rest.
Contact to our proficient support representatives
Are you facing issues with your Supported Platform data import? Our service pros is up for it to work with you with any tasks. With years of well-done data migration experience, they can resolve any issue joined with your customer support migration or even offer guidance throughout the complete record migration.
Your Help Desk Data Import is the Whole Way Along
Help Desk Migration service ensures endless migration functions with no damaging on safety. We commit to the latest recommendations, make constant updates, and consistently check all facilities.
We use a strict two-factor authentication policy
Our Migration Wizard takes advantage of two-factor authentication. What’s more, users can only export Help Scout records if they got admin rights. With these safety features in order, you won’t have to worry about information leak.
Three-layer data safety
Help Desk Migration offers 3 levels of business records safety. At the physical layer, we defense our hosting equipment from logical and physical breach. At the application layer, we cease any unlawful log in to your data on our platform. And, finally, on the network layer, we secure our networks against digital harm.
Fulfill security principles
We secure your data based on all crucial security levels. Help Desk Migration has an broad set of compliance, and we continue enlarging it. Currently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection standards.
How much does Help Scout to Intercom data migration cost?
How much will you need to invest in the switch from Help Scout to Intercom? The cost will mostly build upon the records volume you require to migrate, the complexity of your specifications, and the options you’ll choose or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback encourages us advance our solution: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
The time it takes to migrate from HelpScout to Intercom depends on various factors, including the volume of records and the API limits of both platforms. The migration is likely to be faster if you have a larger number of records and higher API limits.
To prepare for the migration to Intercom, follow these steps:
- Start by creating teammates and teams on Intercom to mirror your setup on HelpScout.
- Disable notifications and configure custom fields for conversations.
Note that these actions are essential for a seamless transition to Intercom. For more guidance, check the Intercom Data Migration Checklist.
To ensure a smooth transition from HelpScout to Intercom, there are several steps involved:
- Begin by preparing your HelpScout account and selecting a suitable migration date.
- Create a checklist to disable features in your Intercom instance and configure the necessary settings in Intercom.
- Once these preparations are complete, initiate the Free Demo to test the migration.
- After the Demo, compare the Source and Target IDs to confirm the accuracy of the data transfer.
Refer to the Intercom Data Migration Checklist for a detailed and comprehensive guide.
Help Desk Migration offers three support packages, namely Standard, Premium, and Signature, designed to meet the diverse needs of customers. The Standard package provides phone, chat, and email support on a 9/5 basis, with a response time of 24 hours. The Premium package offers daily support via email, chat, and phone. The Signature package includes daily email, chat, and phone support, with an urgent response time of 2 hours. For further details, please consult our Service Level Agreement.
Migration Wizard lets you match agents from HelpScout to Intercom based on their email. This step ensures that tickets get assigned to the right support rep. Besides, if you have any deleted, inactive, or archived agents, you can select a default user too.
The Migration Wizard automatically transfers custom fields and their values from HelpScout to Intercom by default. However, there are two important steps you need to take. First, create the relevant custom fields in Intercom prior to the migration. Second, ensure accurate mapping between the source fields and the target fields.
Full Help Scout to Intercom Import in Several Clicks
Import your business records from Help Scout to Intercom smoothly and with no disarranging your supreme mission of resolving your customers’ issues.
Get more useful guides about data import and export
Interested in getting more? Our blog provides information on support service advancement and help desk records import. Take a look at it!
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