Help Desk Migration partner of Intercom

Fast & safe Help Scout to Intercom data migration services

Encrypted conversations, secured servers, latest authorization methods

Automated approach, never get time-out, excluded workflow pauses

Fair charging to deliver a function + charge balance

Our customers

Businesses among many niches trust our service

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Begin your replication by evaluating Source records, workflows, and applications. Review data cleaning and field alignment to the Target. Create a replication approach, featuring the timeline and employee training.

Security and Compliance Review

Ensure data adheres to security protocols. Configure permissions and access settings to safeguard the movement.

Preparation

Migration

Data Mapping and Customization

Map records fields amid your Source and Target. Select in-built custom capabilities from the set or ask for specific tailored adjustments for the data transition.

Demo Migration

Initiate a test Demo to understand how the transfer tool functions. Verify outcomes and modify settings as necessary.

Data Verification

Verify all replicated records in the Target is precise, fully captured, and adequately formatted.

Full Data Migration

Transmit all required records, embracing tickets, contacts, attachments, and related records.

Delta Migration

Net any newest or updated records that altered at the time of the Full data replication.

Interval Migration*

Data transmit can be interrupted and continued to match your timeline, with no service disruption. You can pause up to five instances for five days per pause, coordinated by our sales crew during operating hours.

Migration

Post-Migration Phase

Go Live

Launch the Target for all support reps. Disable the Source if necessary and ensure data backups.

Post-Migration Phase

What Records Can You Import from Help Scout to Intercom ?

With our Migration service, you can conveniently import or export big portions of differing records entities to or from Help Scout to Intercom. Review the details of data entities you can import implementing automated service without any assistance from tech experts.

Do you need exclusive Help Scout to Intercom import or export inquirements?

Let us know you need a customized data migration.

Help Scout objectsIntercom objects
Help desk
TeamsTeams
UsersAdmins
CompaniesCompanies
CustomersUsers and leads
ConversationsConversations
Knowledge Base
CollectionsCollections
CategoriesSections
ArticlesArticles
Get Started

Why transmit with Help Desk Migration?

  • Without downtime
    Transfer records seamlessly - ensure workflows running smoothly and support customers continuously.
  • Enhanced efficiency
    Effortlessly transfer data and configure standard and personalized fields with the automated Migration Wizard.
  • Streamlined ticket movement
    The Migration Wizard transmits tickets and all associated data, preserving the data structure intact on the Target.
  • Dedicated support service
    Our support team is set to assist you by means of chat, email, or phone.
  • Comprehensive replication strategy
    Our migration experts will develop a detailed plan for data import, securing a seamless process and protected records.
  • Flexible customizations
    Select pre-designed options or ask for personalization, and we'll ensure your data is accurate.

How Help Scout to Intercom Data Migration Goes

Our automated migration tool allows you import and export data in a few simple moves. However, if you have special demands or a unique data structure, feel free to choose a custom approach.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Advance Your Help Scout to Intercom Migrate
with These Functions

Get a seamless data transmition experience that reconciles your business needs. The Help Desk Migration service provides functionalities to aid you to achieve your support service data transmitting in the automated and secure mode.

  • Skip attachments

    Does your desired customer service tool deliver compact data storage? Omit attachments, especially if your current data drop none of its value without them. The migration time will trim considerably.

  • Add a extra tag to the exported tickets

    Are you going to work a current help desk platform during data export? To reduce mistakes, add extra tags to the migrated tickets to differentiate them from the left ones.

  • Migrate inline images as attachments

    Export the images added into tickets as attachments. The data migration time might be longer, but the images will be moved to a expected customer service tool.

  • Take a look our Demo with custom records by moving 20 entities

    Don’t take any chances. Ensure you understand thoroughly how the entities settle at the end of you’ve imported them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test export.

  • Migrate newest data first

    Opt for this castomization to transfer your newest records in a chronological order, from newest to oldest. This out-of-the-box option is applicable to Full Migrations.

Your Help Desk Data Import is the Whole Way Along

Help Desk Migration service ensures endless migration functions with no damaging on safety. We commit to the latest recommendations, make constant updates, and consistently check all facilities.

We use a strict two-factor authentication policy

Our Migration Wizard takes advantage of two-factor authentication. What’s more, users can only export Help Scout records if they got admin rights. With these safety features in order, you won’t have to worry about information leak.

Three-layer data safety

Help Desk Migration offers 3 levels of business records safety. At the physical layer, we defense our hosting equipment from logical and physical breach. At the application layer, we cease any unlawful log in to your data on our platform. And, finally, on the network layer, we secure our networks against digital harm.

Fulfill security principles

We secure your data based on all crucial security levels. Help Desk Migration has an broad set of compliance, and we continue enlarging it. Currently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection standards.

How much does Help Scout to Intercom data migration cost?

How much will you need to invest in the switch from Help Scout to Intercom? The cost will mostly build upon the records volume you require to migrate, the complexity of your specifications, and the options you’ll choose or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard work and find out how much your migration will cost.

Run a Demo to get the price

Feedback encourages us advance our solution: Few words from Help Desk Migration clients

Download checklist

Find out the way to prepare for Intercom data migration

Prepare for Intercom data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

The time it takes to migrate from HelpScout to Intercom depends on various factors, including the volume of records and the API limits of both platforms. The migration is likely to be faster if you have a larger number of records and higher API limits.

To prepare for the migration to Intercom, follow these steps:

  1. Start by creating teammates and teams on Intercom to mirror your setup on HelpScout.
  2. Disable notifications and configure custom fields for conversations.

Note that these actions are essential for a seamless transition to Intercom. For more guidance, check the Intercom Data Migration Checklist.

To ensure a smooth transition from HelpScout to Intercom, there are several steps involved:

  • Begin by preparing your HelpScout account and selecting a suitable migration date.
  • Create a checklist to disable features in your Intercom instance and configure the necessary settings in Intercom.
  • Once these preparations are complete, initiate the Free Demo to test the migration.
  • After the Demo, compare the Source and Target IDs to confirm the accuracy of the data transfer.

Refer to the Intercom Data Migration Checklist for a detailed and comprehensive guide.

Help Desk Migration offers three support packages, namely Standard, Premium, and Signature, designed to meet the diverse needs of customers. The Standard package provides phone, chat, and email support on a 9/5 basis, with a response time of 24 hours. The Premium package offers daily support via email, chat, and phone. The Signature package includes daily email, chat, and phone support, with an urgent response time of 2 hours. For further details, please consult our Service Level Agreement.

Migration Wizard lets you match agents from HelpScout to Intercom based on their email. This step ensures that tickets get assigned to the right support rep. Besides, if you have any deleted, inactive, or archived agents, you can select a default user too.

The Migration Wizard automatically transfers custom fields and their values from HelpScout to Intercom by default. However, there are two important steps you need to take. First, create the relevant custom fields in Intercom prior to the migration. Second, ensure accurate mapping between the source fields and the target fields.

Full Help Scout to Intercom Import in Several Clicks

Import your business records from Help Scout to Intercom smoothly and with no disarranging your supreme mission of resolving your customers’ issues.

Get more useful guides about data import and export

Interested to get more? Our blog is providing information on support service advancement and help desk records import. Take a look at it!

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