Help Desk Migration partner of Freshdesk

Professional Help Scout to Freshdesk data migration solutions

Help Scout

Encrypted chats, secured servers, leading authorization approaches

Automated method, no operations time-out, excluded workflow pauses

Flexible charging to deliver a feature + rate balance

Our customers

We’ve developed the trust of clients among areas

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What Data Can You Import from Help Scout to Freshdesk ?

With our Migration app, you can conveniently migrate significant portions of differing records entities to or from Help Scout to Freshdesk. Inspect the details of data entities you can import or export making use of automation service without extra help from tech representatives.

Do you have especial Help Scout to Freshdesk import or export inquirements?

Let us know you need a unique data migration.

Help Scout objects Freshdesk objects
Help Desk
Teams Groups
Users Agents
Companies Companies
Customers Contacts
Conversations Tickets
Knowledge Base
Collections Categories
Categories Folders
Articles Articles
Get Started

How Help Scout to Freshdesk Data Migration Flows

You can do records import in a few simple steps, with our automated migration service. However, if you have special needs or a unique data structure, feel free to select a custom method.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred


Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Help Scout to Freshdesk Export with These Opportunities

  • Skip attachments

    Does your destination help desk system enable compact data storage? Omit attachments, especially if your existing customer support records doesn’t suffer a loss of its value without them. The data migration time will drop greatly.

  • Add a new tag to the exported tickets

    Are you going to use a source help desk system during data migration? To get rid of chaos, add extra tags to the exported tickets to mark out them from the left ones.

  • Migrate inline images as attachments

    Don’t want to leave behind images embedded into the tickets? You can migrate them to the expected customer service tool as attachments.

  • Take a look our Demo with custom records by migrating 20 entities

    If you need to check how particular entities look like in the destination support service platform, launch this free custom Demo and choose 20 entities for a import.

  • Migrate newest data first

    Opt for this feature to transfer your most recent records in a chronological flow, from most recent to oldest. This automated option is applicable to Full Migrations.

Your Help Desk Data Import or Export is the Whole Way Through

Using Help Desk Migration tool, don't worry about safety of business records. We commit to the latest standards, run frequent upgrades, and unfailingly test all servers.

We use a firm two-factor authentication policy

Our Migration Wizard uses two-factor authentication. Besides, your business reps can only export Help Scout records if they have admin access. Combined, these safety measures prevent the dangers of information leak.

Three-layer data safety

Help Desk Migration provides 3 levels of business records safety. At the physical layer, we defense our hosting equipment from any intrusion. At the app layer, we exclude any illegal log in to your business records on our platform. And, finally, on the network layer, we secure our networks from digital abuse.

Fulfill safety principles

We protect your business records based on all integral security levels. Our Help Desk Migration service holds an broad list of compliance, and we keep growing it. At the moment, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.

How much does Help Scout to Freshdesk data migration cost?

How much will you need to invest in the switch from Help Scout to Freshdesk? The cost will mostly depend on the records volume you require to migrate, the complexity of your requirements, and the options you’ll use or customizations you’ll ask for. Set a Free Demo to check the Migration Wizard performance and find out how much your data transfer will cost.

Run a Demo to get the price

Feedback helps us level up our service: Few words from Help Desk Migration clients

Download checklist

Find out the way to prepare for Freshdesk data migration

Prepare for Freshdesk data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

The length of the migration process will depend on the amount of data you are migrating, the size of attachments, and the API limits of your accounts. If your API limits are higher, your migration process will be faster.

Help Desk Migration offers three support options: Standard, Premium, and Signature. The free Standard package provides email, phone, and chat assistance from our team Monday to Friday, with a response time of up to 24 hours. The Premium and Signature packages offer 16/5 weekday and 8-hour weekend support through email, phone, and chat.

Here are some instructions for migrating from Help Scout and Freshdesk:

  1. Plan your migration and check your data to ensure everything is in order.
  2. Decide on a date for the migration and create a checklist of settings to adjust in Freshdesk and features to turn off in Help Scout.
  3. Run a Demo migration to test the process.
  4. Review the results by comparing the source and target IDs.
  5. If everything looks good, proceed with the Full Migration to Freshdesk.

For more detailed instructions, refer to the General Data Migration Checklist and the Freshdesk Data Migration Checklist.

With Help Desk Migration, you can automatedly migrate the following records from Help Scout to Freshdesk:

  • tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, contact custom fields, CC in tickets, Created_at, Updated_at, Closed_at
  • knowledge base articles with folders and categories, knowledge-base attachments, knowledge-base tags, and inline images

Before migrating, you should have the necessary data and settings configured in Help Scout and Freshdesk. You should also verify the accuracy of the data to ensure a seamless migration. Follow these steps to prepare for the data transfer:

  • creating matching custom fields on Freshdesk
  • adding the same agent profiles
  • generating API key for Freshdesk
  • creating Docs API for Help Scout (*if you want to move the knowledge base records)
  • defining any similarities or differences between your source and target platforms

You don't need coding or technical experience to migrate from Help Scout to Freshdesk. Our automated service will guide you through simple steps to configure your migration so you don't have to worry about complicated technical details.

Before migrating from Help Scout to Freshdesk, you should get access credentials for both platforms. Here's what you'll need:

  • For Help Scout: email address and password (OAuth) and Docs API
  • For Freshdesk: URL and API key

After this information, you can connect the two help desk tools to the Migration Wizard and begin the migration process.

Full Help Scout to Freshdesk Import in Several Clicks

Export your records from Help Scout to Freshdesk smoothly without disorganizing from what actually matters — dealing with your clients’ requests. Help Desk Migration tool handles all the work behind the scenes while you simply enjoy using your selected platform.

Find out more guides about data import and export

Interested to get more? Our blog is providing information on support service advancement and help desk records migration. Take a look at it!

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