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Freshdesk to Gorgias
migration service

Effortless , no special skill set or programming required. A complete Freshdesk to Gorgias data migration tool.

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Your best tool for Freshdesk to Gorgias data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just choose the records you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new system and see the miracle happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing critical customer service information.
Automated migration

Afraid that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool user friendly as possible.

Connect the platforms, pick records, click ok, and the migration is ready!

Data maintenance

Your customer info comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have access to your credentials or records.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to choose what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Gorgias

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in Gorgias.

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Sustained association between object and people

When migrating your data from Freshdesk to Gorgias we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Gorgias work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Freshdesk to Gorgias.

  • Fill in the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Gorgias

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Gorgias all data

    Once everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Freshdesk to Gorgias.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Gorgias import

Our staff would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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