Help Desk Migration partner of Freshservice

Trusted Freshdesk to Freshservice data migration service


Encrypted conversations, secure servers, leading authorization methods

Automated method, no operations downtime, reduced workflow drops

Reasonable charging to provide a function + charge balance

Our customers

Brands among various industries lean on our service

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What Records Can You Import from Freshdesk to Freshservice ?

With our Migration service, you can efficiently import or export sizable portions of varied records entities to or from Freshdesk to Freshservice. Inspect the selection of entities you can migrate implementing automated tool without extra assistance from tech service reps.

Do you want exclusive Freshdesk to Freshservice migration requirements?

Let's discuss your requirements for a unique data import.

Freshdesk objects Freshservice objects
Help Desk
Groups Groups
Agents Agents
Companies Departments
Contacts Requesters
Tickets Tickets
Knowledge Base
Categories Categories
Folders Folders
Articles Articles
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How Does Freshdesk to Freshservice Data Migration Run?

You can perform records import in a few simple actions, with our automated migration solution. However, if you have special requirements or a special data structure, feel free to choose a custom method.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred


Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Freshdesk to Freshservice Migrate with These Features

  • Bypass attachments

    Does your destination help desk platform offer definite data storage? Omit attachments, specially if your current data drop none of its value without them. The data migration time will trim significantly.

  • Choose a additional tag to the migrated tickets

    Apply more tags to the migrated tickets — so, you won’t blend them with the existing. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Import inline images as attachments

    Don’t want to leave behind images inserted into the tickets? You can import them to the new platform as attachments.

  • Test drive our Demo with custom records by importing 20 entities

    If you expect to see how selected entities will look like in the expected help desk system, start this free custom Demo and hand-pick 20 entities for a free test.

  • Transfer newest data first

    Choose this castomization to transfer your most recent records in a chronological order, from newest to oldest. The option is applicable only to Full Migration.

Your Help Desk Data Import is the Whole Way Along

Employing Help Desk Migration tool, you’ll never have to worry about security of valuable records. We commit to the recent recommendations, make frequent upgrades, and invariably check all facilities.

We apply a strict 2FA access policy

Our Migration Wizard applies 2FA access. Besides, your agents can only import from Freshdesk data if they have admin access. Together, these safeguards remove the risk of information leak.

3-level business data security

We offer three levels of business data safety: physical (we protect our hosting equipment against any attacks), network (we secure our networks against cyber harm), and app (we protect your business records within our importing and exporting service from prohibited access).

We fulfill security fundamentals

We secure your business data based on all major security fundamentals. Our Help Desk Migration service possesses an extensive portfolio of compliance, and we continue enlarging it. At the moment, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety levels.

How much does Freshdesk to Freshservice data migration cost?

How much will you need to invest in the switch from Freshdesk to Freshservice? The cost will largely build upon the business data volume you need to move, the complexity of your specifications, and the options you’ll use or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.

Run a Demo to get the price

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Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

Kick off the process by ensuring your Freshservice account is ready. Proceed with data migration planning, followed by identifying the optimal day and documenting the necessary Freshservice and Zendesk settings adjustments. Initiate a Demo Migration and then review the comprehensive migration reports. For a detailed step-by-step guide, refer to our Freshservice Data Migration Checklist.

After a Free Demo Migration or the necessary modifications to a Free Demo, there is a 30-day period in which you can start the Full Data Migration. Failure to commence the Full Migration within the specified timeframe will result in the archiving of the Free Demo.

Migration Wizards offers you two options to customize your Freshdesk to Freshservice migration. Either you select any available automated options, or request a Custom Migration, designed specifically for your business needs.

The timeframe for migrating from Freshdesk to Freshservice relies on several factors, such as the volume of records and attachments being transferred, as well as the API limits specified in your accounts. Enhancing your API limits is advised to accelerate the migration process.

To achieve a hassle-free migration from Freshdesk to Freshservice, it is important to complete several preparatory steps:

  • Generate/find a Freshservice API key.
  • Create custom fields on Freshservice that correspond to those on Freshdesk.
  • Switch off email notifications for tickets.
  • Turn off the Priority Matrix for helpdesk productivity.
  • Disable workflow, scenarios, automations, and closure rules.

To ensure a smooth transition from Freshdesk to Freshservice, make use of the Free Demo Migration feature to test the data transfer. Review the results table for migrated, failed, and skipped records. Download the reports and cross-reference the record IDs to verify the accuracy of the transfer. Modify the mapping in the settings if needed to achieve the best possible migration results.

All-packed Freshdesk to Freshservice Import in a Few Clicks

Migrate your records from Freshdesk to Freshservice without trouble with no disarranging from what actually matters — resolving your customers’ matters. Help Desk Migration service manages all the work behind the scenes whilst you simply enjoy using your new platform.

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