Trusted Freshdesk to Freshservice data migration services
Encrypted conversations, secure servers, leading authorization methods
Automated method, no operations downtime, reduced workflow drops
Reasonable charging to provide a function + charge balance
Brands among various industries lean on our service
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a data migration, assess your Source's records, operations, and integrations. Evaluate data filtering and check over the Source’s required and tailored field coequals on Target. Create a comprehensive replication tactic that contains agenda, action plan, and customer service reps coaching.
Security and Compliance Review
Make sure all data governonce adheres with industry security standards. Grant requried permissions and access controls to protect the migration.
Migration
Data Mapping and Customization
Connect records fields amongst the Source and Target. Set automated custom opportunities from the set or schedule the customization to adjust the data migration to your unique organization needs.
Demo Migration
Start a test Demo with a limited data bunch to find out how the movement service functions. Spot the test results and arrange settings as you need.
Data Verification
Carefully check the transferred data in Target. Verify that all data are accurate, complete, and properly formatted.
Full Data Migration
Move all chosen data, involving tickets, contacts, attachments, and linked information.
Delta Migration
Catch any fresh or updated data that altered at the time of the Full movement process.
Interval Migration*
Data transfer can be stopped and resumed to suit your business agenda, insuring continuous support service with zero downtime. You can pause it up to five times, each lasting no more than five days, and our sales crew adjusts the process for the duration of set operational hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Disable the Source if needed, confirming data backups are saved securely.
What Records Can You Import from Freshdesk to Freshservice ?
With our Migration service, you can efficiently import or export sizable portions of varied records entities to or from Freshdesk to Freshservice. Inspect the selection of entities you can migrate implementing automated tool without extra assistance from tech service reps.
Do you want exclusive Freshdesk to Freshservice migration requirements?
Let's discuss your requirements for a unique data import.
| Freshdesk objects | Freshservice objects | |
|---|---|---|
| Help Desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Companies | Departments | |
| Contacts | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
Your business thrives on data, and your customers’ history matters. When you migrate with Help Desk Migration, you get:
-
No downtime
You can start where you left off. Your workflows will not be put on hold, so you can keep supporting clients without any interruptions. -
Enhanced efficiency
Leverage the automated, secured Migration Wizard to move your data easily. Effortlessly data mapping of standard and custom fields. -
Easy ticket migration
The Migration Wizard migrates the tickets and all related records, so the data keeps its structure on the Target intact. -
Always here for you
Our support team will guide you through the process if you require assistance via live chat, email, or phone. -
Complete data import planning
The reps will create a solid plan for the data import that covers all the specifics, so everything goes simply. Thus, you can avoid any headaches during the relocation, and your data will be safe and sound. -
Custom options available
Tune your migration with automated options. If you need specific adjustments, like data filtering or changing the field type, we’re here to assist you transfer data how you need it.
How Does Freshdesk to Freshservice Data Migration Run?
You can perform records import in a few simple actions, with our automated migration solution. However, if you have special requirements or a special data structure, feel free to choose a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Freshdesk to Freshservice Migrate
with These Features
Have a seamless data replication experience that meets your business needs. The Help Desk Migration service offers functionalities to empower you to complete your support service data transmitting in the automated and secure manner.
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Bypass attachments
Does your destination help desk platform offer definite data storage? Omit attachments, specially if your current data drop none of its value without them. The data migration time will trim significantly.
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Choose a additional tag to the migrated tickets
Apply more tags to the migrated tickets — so, you won’t blend them with the existing. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Import inline images as attachments
Don’t want to leave behind images inserted into the tickets? You can import them to the new platform as attachments.
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Test drive our Demo with custom records by importing 20 entities
If you expect to see how selected entities will look like in the expected help desk system, start this free custom Demo and hand-pick 20 entities for a free test.
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Transfer newest data first
Choose this castomization to transfer your most recent records in a chronological order, from newest to oldest. The option is applicable only to Full Migration.
Don’t allow data migration to mislead you from your business
Our automated migration service offers a powerful app, whether you’re migrating your customer support operations from Freshdesk to Freshservice. With just a few clicks, your support service platform will be live on a targeted solution — no need to suffer any interruption!
Data import with security standards
Help Desk Migration Wizard ensures your data is safe throughout the migration process. To confirm the utmost guard of your support service records whether they are in migration or at rest, we implement proven procedures. Here is contained running approved security audits, retaining our servers guarded, following varied regulations, and more.
Select the migration tool that customers praise
With numerous efficient migrations done by our service, Help Desk migration service has earned many service-associated awards and favorable mentions. On top of that, we keep improving. Going back to our objective is to contain most of your import and export requests, we continue refining our service and frequently strengthen it with novel capacity.
Apply clear mapping to cover all your needs
Set yourself free from the long-lasting task of adding nonexistent data types or business data at the time of Freshdesk to Freshservice migration. So you can map regular and custom fields, or else tweak your data migration right away our migration service. You retain the structure of your business data with minimum effort.
Select a suitable time for data migration
Start by the help desk data migration anytime it fits into your business processes. Start by importing historical data and continue with go for the Delta opportunity to import your freshly updated data entities. Then, relax and allow our importing tool take care of the rest.
Work with a support agents you can completely count on
Are you having difficulties with your Supported Platform data migration? Let our support pros explore your task. With multiple well-done data migration familiarity, they can fix any issue joined with your help desk migration or even arrange assistance along the whole data import.
Your Help Desk Data Import is the Whole Way Along
Employing Help Desk Migration tool, you’ll never have to worry about security of valuable records. We commit to the recent recommendations, make frequent upgrades, and invariably check all facilities.
We apply a strict 2FA access policy
Our Migration Wizard applies 2FA access. Besides, your agents can only import from Freshdesk data if they have admin access. Together, these safeguards remove the risk of information leak.
3-level business data security
We offer three levels of business data safety: physical (we protect our hosting equipment against any attacks), network (we secure our networks against cyber harm), and app (we protect your business records within our importing and exporting service from prohibited access).
We fulfill security fundamentals
We secure your business data based on all major security fundamentals. Our Help Desk Migration service possesses an extensive portfolio of compliance, and we continue enlarging it. At the moment, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety levels.
How much does Freshdesk to Freshservice data migration cost?
How much will you need to invest in the switch from Freshdesk to Freshservice? The cost will largely build upon the business data volume you need to move, the complexity of your specifications, and the options you’ll use or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.
Run a Demo to get the priceFeedback encourages us improve our solution: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Kick off the process by ensuring your Freshservice account is ready. Proceed with data migration planning, followed by identifying the optimal day and documenting the necessary Freshservice and Zendesk settings adjustments. Initiate a Demo Migration and then review the comprehensive migration reports. For a detailed step-by-step guide, refer to our Freshservice Data Migration Checklist.
After a Free Demo Migration or the necessary modifications to a Free Demo, there is a 30-day period in which you can start the Full Data Migration. Failure to commence the Full Migration within the specified timeframe will result in the archiving of the Free Demo.
Migration Wizards offers you two options to customize your Freshdesk to Freshservice migration. Either you select any available automated options, or request a Custom Migration, designed specifically for your business needs.
The timeframe for migrating from Freshdesk to Freshservice relies on several factors, such as the volume of records and attachments being transferred, as well as the API limits specified in your accounts. Enhancing your API limits is advised to accelerate the migration process.
To achieve a hassle-free migration from Freshdesk to Freshservice, it is important to complete several preparatory steps:
- Generate/find a Freshservice API key.
- Create custom fields on Freshservice that correspond to those on Freshdesk.
- Switch off email notifications for tickets.
- Turn off the Priority Matrix for helpdesk productivity.
- Disable workflow, scenarios, automations, and closure rules.
To ensure a smooth transition from Freshdesk to Freshservice, make use of the Free Demo Migration feature to test the data transfer. Review the results table for migrated, failed, and skipped records. Download the reports and cross-reference the record IDs to verify the accuracy of the transfer. Modify the mapping in the settings if needed to achieve the best possible migration results.
All-packed Freshdesk to Freshservice Import in a Few Clicks
Migrate your records from Freshdesk to Freshservice without trouble with no disarranging from what actually matters — resolving your customers’ matters. Help Desk Migration service manages all the work behind the scenes whilst you simply enjoy using your new platform.
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