Freshdesk to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth , no special know how or coding required. A complete Freshdesk to Freshservice data migration software.

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Your best tool for Freshdesk to Freshservice data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the wonders happening.
Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Effortless procedure

No need to worry about coding or continuously watch each record moved.

Just attach your source and target, pick what you want to take to a new database and allow the tool deal with the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

Data mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Freshservice

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in Freshservice.

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Sustained relation between object and people

When migrating your data from Freshdesk to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Freshservice work

  • Prepare

    Start off by creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Freshdesk to Freshservice.

  • Complete the form with necessary credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect Freshservice

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    When everything's validated, find a quiet time with the minimal load on the support staff and start migrating from Freshdesk to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshservice import

Our staff would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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