Enterprise Help Desk Migration Made Easy
Forget about putting up with a long data migration process, customer service downtime, tech legwork, or missed business opportunities.
Take advantage of Help Desk Migration – data migration software for enterprises – and run a smarter, secure record transfer to the help desk platforms of your choice.
- Tell us your specific requirements.
- Choose how to filter and map your customer service records.
- Schedule the optimal timing.
The flow is nice and simple:
Let us do all the heavy lifting and migrate your enterprise data automatically and quickly.
Many enterprises worldwide have benefited from our data migration services
Benefits of Enterprise Help Desk Migration
Enhanced enterprise data migration
You can’t buy time. Every business knows the bitter cost of service time-out and lost deals and opportunities during enterprise data migration. But Help Desk Migration helps you save this most precious resource.
- Seamless and intuitive onboarding geared at non-tech users
- Out-of-the-box field mapping in the Migration Wizard that displays default and custom fields available on help desk solutions, both source and target
- Easy customization and filtering of your help desk records in line with your requirements and quick data transfer to specified customer support software
- A possibility to schedule a convenient date and time for migration to avoid disruptions
- Ten days for data re-migration in case your requirements change
- No more duplicates with Delta Migration: newly created or updated records are moved to the target platform
Doing the job for your data safety
At Help Desk Migration, we follow the SaaS security standards to safeguard your data.
- Only authorized tech engineers can set up and work with enterprise migrations. Plus, we adhere to SoD policies
- We follow the data retention policy and do not store client passwords
- Production environment protection covers a slew of measures, including public/private key exchange instead of passwords to access servers, two-factor authentication for the admin panel, strict firewall configuration, and so on
- Our entire infrastructure is located in Germany and hosted by Hetzner Online. We install and manage all data silos within this infrastructure, except for backup copies stored using AWS S3
- Protection of data in transit and at rest is heavily secured with firewalls, anti-DDoS safeguards, and regular network posture assessments
- We take pride in our extensive portfolio of compliances, constantly updated and expanded. At this point, we adhere to HIPAA, EU GDPR, ISO/IEC 27001:2013, and PCI DSS
Responsive and qualified customer support
Our customer support team works hard to ensure that your migration experience won’t become a go-with-the-flow roller coaster.
- We have ready-made and constantly updated data migration checklists and other guides with troubleshooting tips
- Support reps and account managers are ready to help you out before, during, and after your enterprise help desk migration process
- The Help Desk Migration support team can walk you through the process of setting up your target platform for a data transfer
- Our support reps will give you a list of the most popular customization options for your enterprise migration, so you won’t have to search any further
- The support team will also be happy to guide you through the best options fitting your requirements
- Contact our experts for a live guided Demo Migration – and get your records imported in the right way
satisfied customers around
fully automated migration
What’s Included in the Enterprise Help Desk Migration Service
Dedicated secure local AWS server
Every country has its specific demands for customer and business data management. We handle onshore data migration: Help Desk Migration can provide a dedicated secure AWS server located in your country or state.
Migration to any platform
Is your source or target help desk platform not on our supported platforms list? No worries — contact our support team to discuss your enterprise data migration between your customer service systems.
Guided migration setup
Setting up your new help desk app is not rocket science but still an essential part of enterprise data migration. The Help Desk Migration team will guide you on every stage to get the process tailored to your needs.
All business data has to comply with privacy and security regulations. Would you like to leave behind the tickets closed two years ago or some records associated with a particular project or agent? We’ll help you sort your data in line with your requirements before transferring it to a new help desk platform.
Don’t disappoint your clients with customer support downtime. With Help Desk Migration, you can transfer your records without service glitches. The data newly created or changed during this time can be updated through Delta Migration.
High priority support
Do you have any questions or issues during data migration? Our talented support agents take your requests – by email, live chat, or phone call – as the top priority. Be sure to check out our hours of operations and response times, though, to avoid any misunderstandings.
Migrating multiple help desk instances
You might need to merge your help desk instances or transfer data from several instances to a new single platform. Help Desk Migration will make the record transfer process fast and secure.
Lower enterprise migration TCO
An automated enterprise migration software is a win-win option: you get your enterprise data transferred in a secure and tailored way along with a lower TCO. We offer an outstanding enterprise migration experience for a reasonable price.
Migrate to a lower TCO and a better customer experience with Help Desk Migration
Our dedicated solutions engineers and customer success managers ensure your migration is smooth and trouble-free.Talk to sales
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.