Transparent pricing
Streamline your data migration process with automation, saving valuable time, effort, and costs. The Help Desk Migration service offers transparent pricing tailored to the number of records you need to migrate. Take advantage of our free Demo to experience the efficiency of our Wizard and discover the precise cost of your data migration.
Custom migration development
You can request a customized solution tailored to align seamlessly with your business needs for specific migration requirements or import alterations to the default migration process. If your platform isn't listed, we provide custom migration development services for data migration to ensure your customer support data lands precisely where you want it to be.
Rich automations
The Help Desk Migration service provides a range of pre-built automation options to enhance your migration experience. You can effortlessly add a new tag to migrated tickets, skip ticket attachments, import inline images, migrate content translations of your help center, and move call recordings and side conversations. Try a free demo migration with custom data to test how selected tickets and KB articles will migrate.
Field mapping
Mapping data can be a maze, but with the user-friendly Help Desk Migration service, data mapping becomes intuitive. The system fields are mapped automatically to speed up the mapping process. Effortlessly map default and custom fields along with creating the custom fields directly within our Migration Wizard. Maintain all relations and connections between tickets, contacts, attachments, etc.
Unlimited free trials
Test Help Desk Migration by running free demo migrations. It includes 20 randomly selected tickets and articles. In the demo with custom data, you can hand-pick up to 20 records using their IDs. The trials are unlimited, and demo migration mimics a Full Data Migration, so you can test different settings and mappings before running your Full migration.
Live support
Data migration can be challenging, but Help Desk Migration is here to ease the process. Our live support team will guide you through every step of setting up your data migration. If you have questions about how to connect platforms, map data entities, or some other questions, our dedicated support reps are just a click away, always ready to assist you.
Help center migration
With Migration Wizard, you can migrate your knowledge base article and the language versions with or without the other customer service data—just connect both platforms and choose the data entities you want to import. If you don’t have help desk software and store your knowledge base content, import your help center data via CSV file to the desired target.
Streamline your data migration and get it done automatedly
No coding. No work disruptions. Save your time and focus on your business
Meeting security industry standards
At Help Desk Migration, we prioritize the security of your data throughout the migration cycle. Our approach is tailored to safeguard data integrity, ensuring compliance with global security standards.
We provide AWS infrastructure, data processing agreements, payment security, HIPAA compliance, SLA, SSO, 2FA, RBAC, session management, and more.
Explore our comprehensive security measures on our policy page.
Keep your data integrity
Help Desk Migration Wizard ensures the seamless preservation of data relations during the migration process.
To illustrate, if Ticket 1 is currently assigned to John Doe and linked to Contact 1 within Organization 1, after the migration, Ticket 1 will maintain its assignment to the same agent, and both the ticket and contact will retain their original associations.
This ensures that your data on the target platform remains clear and concise, mirroring the structure of the source platform.
Rich filtering options
The default data migration process is customizable with our robust filtering options. Tailor your migration by filtering records based on criteria such as creation date, tags, custom fields, groups, organizations, and assignees. Additionally, adjust the mapping process to migrate change and problem objects as tickets, ticket events as private notes, and information related to inactive users. Enhance data transfers by incorporating integration details like task IDs or URLs. Enrich migrated data further by adding extra tags to tickets or including legacy ticket IDs in the subject.
Companies across different industries trust our data migration tool
Perfect fit for every data migration need
Import
When it comes to enhancing your customer support operations, efficient help desk platform data import is crucial. Our team has developed full-featured help desk import solutions to make the migration process easier.
Add a tag to the imported tickets
Schedule the start of Full Migration
Concierge migration service to take the heavy lifting
Delta migration to sync source and target platforms
Export
Maximize efficiency with our automated transfer solution, effortlessly exporting help desk data without coding. Achieve rapid, excellent results. Harness secure, advanced features to streamline your data extraction journey.
Add a tag to the imported tickets
Move inline images
Skip attachments to save target storage space
Interval migration service to stop and resume migration
Merge
Optimizing support service processes demands efficient platform instance data consolidation. Our team has developed an automated merging tool, streamlining the data replication process. With just a few clicks, replicate your platform seamlessly across any help desk system, service desk platforms, PSA or ITSM.
Add a tag to the imported tickets
Move inline images and knowledge base translations
Skip attachments to save target storage space
Interval migration service to stop and resume migration
Painless help desk migration is available with Help Desk Migration
Migrate data in several clicks without coding skill or tech background can be done effortlessly
Connect platforms
Log in and authorize your source and target platforms to the Migration Wizard
Map and match data
Match your agents and groups, and map ticket entity fields between source and target platforms
Test drive migration tool
Run a free demo migration to test your settings and check the results
Full data migration
Start your Full migration at the most suitable time
Everything you were looking for your help desk data migration
Either you want to migrate your help desk, service desk, ITSM, ticketing system, or help center, the Help Desk Migration service takes the heavy lifting of this challenging process.
Choose the pre-built automation options to meet your import needs
- Add a new tag to the migrated tickets
- Migrate article translations
- Import side conversations
- Skip attachments
- Move inline images
Data filtering available
You have data that can be left behind? Or does your target platform miss some fields? Help Desk migration offers data filtering so you can choose what data to move.
Uninterrupted business processes
The Delta migration option helps you to keep your data between the source and target platform in sync without the downtime of your customer support process.
Concierge migration service
Streamline the migration of your customer service data effortlessly, even amid your other critical tasks. Entrust the planning, records mapping, and automated data transfer to our expert team.
Extended data storage
In adherence to our SLA policies, your data migration project will retain your data for either 5 or 10 days, depending on your selected support package. Should you require an extended duration, please reach out to our dedicated customer support team to explore and discuss this option further.
Fully customized trial
Our support team can conduct a customizable demo migration tailored to your specific needs, encompassing all the settings you wish to have implemented through our Migration Wizard. Be sure to reach out and discuss this option in detail.
Migrate data between help desk platforms painlessly
Run your data transfer automatedly, quickly, and securely
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