Salesforce Service Cloud to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Trouble-free, no special expertise or coding required. A complete Salesforce Service Cloud to Freshservice data migration tool.

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The best Salesforce Service Cloud to Freshservice tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick what data you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost vital customer service details.
Automated tool

Scared that you’ll need advanced skills to move your info? Worry not as we ensured that our tool user friendly as it can possibly be.

Link the platforms, select data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we created a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in control

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from Salesforce Service Cloud to Freshservice

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus letting you make sure that the records end up in the right destinations in Freshservice.

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Retained association between object and people

When migrating your records from Salesforce Service Cloud to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Salesforce Service Cloud to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Salesforce Service Cloud to Freshservice work

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Freshservice import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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