Help Desk Migration partner of Freshservice

Fast and Simple Salesforce Service Cloud to Freshservice Data Import

Salesforce Service Cloud
Encoded dialogues, secure servers, newest authorization mechanisms
Automated approach, never get downtime, reduced workflow drops
Deal pricing to provide a feature + cost balance
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We’ve achieved the trust of companies across niches

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How Does Salesforce Service Cloud to Freshservice Data Migration Make It?

Our automated migration service empowers you export and import records in five simple steps. However, if you have specific demands or a unique data structure, feel free to go with a custom way.

Step 1. Get going by connecting your Salesforce Service Cloud and Freshservice platforms

Step 2. Select the data you want to migrate from Salesforce Service Cloud to Freshservice or vice versa

Step 3. Set out the data fields align and make fixes if necessary

Step 4. Get the ball rolling a Free Demo Migration to test how your data will look after the export

Step 5. If everything looks superior, proceed your Full Data Migration

Voila! Are you all set to import from Salesforce Service Cloud to Freshservice? It will spare time and assets without damaging value.

Step 1. Contact us for customized help desk data migration

Step 2. Greenlight our professionals adjust on data data migration that corresponds your non-standard data structure

Step 3. Perform Demo Migration to check what your records will look like after the migration

Step 4. Continue your Full Data Migration if a new setup looks great to you

Does your Salesforce Service Cloud to Freshservice migration case require a unique needs? No worries. Our savvy support reps is all set to help you throughout the workflow.

Help Desk Migration Makes the Salesforce Service Cloud to Freshservice Migration Easy and Painless

Don’t let data migration to lead away you from your goals

Whether you’re migrating from Salesforce Service Cloud to Freshservice, make use of our automated migration service. It will permit you to migrate all your records to a chosen help desk system in just a few clicks. Thus, you will get your migration done quickly without putting urgent tasks on the back burner.

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Data import and export meets security standards

Our Migration Wizard takes care of your data is secure throughout the migration process. We present supreme customer service records protection applying valid procedures, including regulatory compliance, established server maintenance, and regular security analysis.

Move ahead with the migration app that customers love

With multiple outstanding data migrations done by our service, our migration service has earned many service-connected awards and positive commentaries. Besides, we keep developing our feature list. We proceed to develop our app and deliver neat capacity to ensure we’re covering all your migration requests.

Mapping fields window

Use straightforward mapping to cover all your needs

Free yourself from the enduring work of adding nonexistent record types or business data along Salesforce Service Cloud to Freshservice migration. So you can map typical and custom data fields, or otherwise adjust your data import right in our Migration Wizard. You sustain the system of your records with minor job.

Pick a appropriate time for data migration

Start by the help desk data import anytime it fits into your operations. Besides, Help Desk Migration Delta option will empower you to export the most recently updated data after the historical customer support data was migrated. Then, relax and empower our service do the rest.

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Communicate our reliable support agents

Don’t worry about having issues just as running your Supported Platform data import. Allow our customer service team check over your setback. With multiple involvement migrating support data, our pros are well-seasoned to provide a accomplished import of your support data.

What Sorts of Records Can You Migrate from Salesforce Service Cloud to Freshservice ?

With Help Desk Migration tool, you can efficiently migrate solid amount of differing records types to or from Salesforce Service Cloud to Freshservice. Take a look the set of records you can migrate incorporating automation without extra assistance from tech pros.

Do you look for distinguishing Salesforce Service Cloud to Freshservice migration requirements?

Let us know about a custom data migration.

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Help Desk
Users Agents
Accounts Departments
Contacts Requesters
Cases Tickets
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Top level categories Categories
Second level categories Folders
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Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Elevate Your Salesforce Service Cloud to Freshservice Import with These Functions

Omit attachments

Does your future support service platform deliver definite data storage? Bypass attachments, especially if your historical data lose no track of processes without them. The data import and export time will decrease greatly.

Create a additional tag to the migrated tickets

Choose more tags to the migrated tickets — just like that, you won’t mess them with those remaining. You may further categorize the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

Apply the attachment option to Migrate inline images

Don’t want to lose images added into the tickets? You can import them to the expected platform as attachments.

What is the cost of your Salesforce Service Cloud to Freshservice data migration?

And now to the burning question. How much will it cost to switch from Salesforce Service Cloud to Freshservice? The price will largely depend on the business data volume you need to migrate, the complexity of your requirements, and the features you’ll select or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard work and find out how much your data transfer will cost.

Run a Demo to get the price

Your Help Desk Data Migration is Secured at Each Step

Applying Help Desk Migration app, you’ll never have to worry about safety of valuable records. We regularly scan all facilities and make improvements, so that your business data is safe according to the fresh standards.

We enforce a rigid 2FA access policy

Our Migration Wizard shields your business data from unwanted getting access with 2FA authentication. On top of that, users can only migrate Salesforce Service Cloud data if they got admin access. With these safety measures in order, you don't worry about data leakage.

We employ 3-layer

We enable 3 layers of business records protection: physical (we take care of our data hosting equipment against physical and logical intrusion), network (we protect our networks against cyber abuse), and application (we secure your records within our importing and exporting platform against prohibited log in).

Meet industry-standard fundamentals

Help Desk Migration service fulfills to highest security principles, providing maximum protection for your records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data safety levels. And our extensive compliance portfolio is getting large.

Reviews motivates us advance our service: Several thoughts from Help Desk Migration clients

Complete Salesforce Service Cloud to Freshservice Migration in a Few Clicks

Migrate your business data from Salesforce Service Cloud to Freshservice without difficulty and without disarranging your ultimate mission of setting right your customers’ matters.
Start data migration

Get more tips and tricks about data migration

Willing to learn more about help desk platforms import and customer service advancement? Look at our resources.

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Frequently Asked Questions

Prepare your Freshservice account and plan your migration date before moving from Salesforce Service Cloud. Make a checklist to turn off Salesforce features and set up Freshservice. Start the Free Demo and compare Source and Target IDs after migration. Find more guidance in the Freshservice Data Migration Checklist.

To meet the diverse needs of our customers, Help Desk Migration offers three support packages: Standard, Premium, and Signature. The Standard package provides support from Monday to Friday, 9 AM to 5 PM, through phone, chat, and email, with a response time of up to 24 hours. The Premium package offers daily support via email, chat, and phone. With our top-tier offering, the Signature package, you receive daily support through email, chat, and phone, with an impressive response time of 2 hours for urgent matters. For a detailed overview, please refer to our Service Level Agreement.

The duration of the migration from Salesforce Service Cloud to Freshservice varies based on factors like the quantity of records and attachments being migrated, as well as the API limits in your accounts. We recommend increasing your API limits to facilitate a more efficient process.

Before starting the transition to Freshservice, it is essential to complete a series of preliminary actions:

  • Generate an API key to link Freshservice with the Migration Wizard tool.
  • Set up custom fields in Freshservice to match the fields that already exist in Salesforce Service Cloud.
  • Disable ticket email notifications in Freshservice.
  • Deactivate the Priority Matrix feature in Freshservice.
  • Turn off workflow, scenarios, automations, and closure rules in Freshservice.

Once you have prepared Freshservice, commence the migration process. To finalize the migration, gather the access credentials for both Salesforce Service Cloud and Freshservice, including the email and password for Salesforce, and the URL and API key for Freshservice. With these credentials at hand, you can establish a connection between both help desk tools using the Migration Wizard.

For a more comprehensive guide, check out the Freshservice Data Migration Checklist.

No, you can migrate all your data from Salesforce Service Cloud to Freshservice. However, the duration of the process will be influenced by the size of the attachments and the volume of records. To speed up the process, consider skipping attachments and thoroughly checking your Source data before initiating the migration.

Yes, Migration Wizard ensures that your historical ticket data from Salesforce Service Cloud is transferred accurately to Freshservice, preserving important customer support records. But note that our tool only transferred the data you’ve chosen to transfer.

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