Help Desk Migration partner of Zendesk

Zendesk to Zendesk data migration done simply

Encrypted communications, safe servers, modern authorization methods

Automated method, never get time-out, reduced workflow pauses

Fair pricing to deliver an opportunity + charge balance

Our customers

Businesses across different industries confident in our solution

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Initiate your replication by evaluating Source data, workflows, and integrations. Examine data cleaning and field matching to the Target. Formulate a replication scenario, featuring the agenda and reps training.

Security and Compliance Review

Confirm data complies with security protocols. Establish permissions and access settings to protect the transmit.

Preparation

Migration

Data Mapping and Customization

Connect data fields amid the Source and Target. Pick automated custom options from the set or discuss unique tailored adjustments for the data transition.

Demo Migration

Perform a trial Demo to check how the replication tool operates. Analyze outcomes and adapt mapping as necessary.

Data Verification

Verify all replicated records in the Target is correct, fully captured, and properly organized.

Full Data Migration

Move all chosen records, encompassing tickets, contacts, attachments, and correlated data.

Delta Migration

Catch any fresh or updated records that tweaked at the time of the Full data migration.

Interval Migration*

Data transfer can be halted and restarted to cohere your timeline, with no downtime. You can halt up to five instances for a duration of five days each, organized by our sales crew during business hours.

Migration

Post-Migration Phase

Go Live

Roll out the Target for all support reps. Disable the Source if required and store data backups.

Post-Migration Phase

What Types of Records Can You Import from Zendesk to Zendesk ?

With our Migration Wizard, you can smoothly import and export sizable amount of different records entities to or from Zendesk to Zendesk. Examine the details of record types you can import applying automated tool without extra assistance from tech service reps.

Do you need nonstandard Zendesk to Zendesk import requirements?

Let us know you need a custom data import.

Zendesk objectsZendesk objects
Help desk
GroupsGroups
AgentsAgents
OrganizationsOrganizations
CustomersCustomers
TicketsTickets
Knowledge Base
CategoriesCategories
SectionsSections
ArticlesArticles
Business rules
MacrosMacros
TriggersTriggers
Get Started

Why transfer with Help Desk Migration?

  • No downtime
    Transfer data effortlessly - maintain workflows efficient and aid customers effectively.
  • Enhanced efficiency
    Seamlessly migrate data and configure predefined and personalized fields with the smart Migration Wizard.
  • Easy ticket movement
    The Migration Wizard transfers tickets and all related data, maintaining the data structure consistent on the Target.
  • Always here for you
    Our support agents is set to help you through chat, email, or phone.
  • Detailed replication framework
    Managers will create a detailed plan for data import, guaranteeing a seamless process and safe data.
  • Custom options available
    Select automated options or ask for specific adjustments, and we'll make sure your data is on point.

How Zendesk to Zendesk Data Migration Goes

You can perform records import in a few simple actions, using our automated migration service. However, if you have distinct needs or a distinct data structure, feel free to go with a custom approach.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Zendesk to Zendesk Move
with These Options

Have a tailored data transfer experience that meets your business preferences. The Help Desk Migration service offers functionalities to enable you to complete your support service data movement in the painless way.

  • Import knowledge base articles translations

    Move your multilingual knowledge base to your target help desk app easily! Apply our “Migrate content translations” option and transfe translated language versions of each article automatedly.

  • Bypass attachments

    Does your destination support service platform provide definite data storage? Bypass attachments, particularly if your historical data doesn’t suffer a loss of its value without them. The data migration time will cut down considerably.

  • Choose a additional tag to the imported tickets

    Apply more tags to the moved tickets — like so, you won’t blend them with those left. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Import inline images as attachments

    Don’t want to leave behind images set in into the tickets? You can import them to the desired help desk platform as attachments.

  • Take a look our Demo with custom records by copying 20 entities

    Avoid any guessing. Make sure you understand completely how the entities will look like after you’ve migrated them. Help Desk Migration’s Demo with custom data greenlights you pick 20 entities for a test export.

  • Transfer newest records first

    Select this castomization to move your most recent records in a chronological order, from newest to oldest. This custom option is exclusive to Full Migrations.

  • Migrate side conversations

    Keep your ticket side conversations in place during consolidating your Zendesk Instances. Data migration with us ensures a smooth transfer where the side conversations retain their original form.

  • Migrate call recordings

    You may want support service call recordings for coaching your support and/or sales teams. Our migration app enhances you import them to the future customer service tool as attachments.

Your Help Desk Data Import is Protected at Each Stage

Help Desk Migration app provides endless import functions without compromising on safety. We commit to the recent standards, set constant advancements, and unfailingly examine all facilities.

We apply a stringent two-factor access policy

Help Desk Migration Wizard shields your business data from illegal acquiring access with two-factor authentication. On top of that, only your agents with admin access rights can migrate your Zendesk data. With these safety functions in order, you won’t have to worry about information leak.

We apply 3-layer

Help Desk Migration provides three levels of business data safety. At the physical level, we shield our hosting equipment from any breach. At the application layer, we forbid any prohibited access to your business data on our platform. And, finally, on the network level, we secure our networks against digital abuse.

We meet industry-standard principles

Help Desk Migration commits to upmost security principles, delivering maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data safety fundamentals. And our broad compliance portfolio keeps getting enlarged.

How much does Zendesk to Zendesk data migration cost?

How much will you need to invest in the switch from Zendesk to Zendesk? The price will mostly lean on the records volume you need to transfer, the complexity of your specifications, and the options you’ll select or custom work you’ll request. Start a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.

Run a Demo to get the price

Feedback inspires us upgrade our tool: Few thoughts from our clients

Simplify Zendesk to Zendesk Data Import with Help Desk Migration

When it comes to supercharging your customer support operations, the Zendesk import process is a critical step. Whether you're making the leap from another platform or regularly refreshing your Zendesk data, understanding how to import data into Zendesk can save you time and turbocharging your support efforts.

One of the key elements of the Zendesk import process is the Zendesk data importer. This powerful tool allows you to seamlessly transfer your data into Zendesk, whether it's customer information, ticket imports, or additional import types like custom field data. With the bulk import feature, you can easily bring in large volumes of data, making it ideal for businesses of all sizes.

But wait, there's more! Zendesk import solutions offer more than just basic data transfer. You can customize the import type to suit your specific needs, whether it's bulk organization import or bulk user import. Need to bring in custom user field data or custom organization field data? No problem. Zendesk's import options are designed to accommodate your unique requirements.

And for those seeking to automate the Zendesk import process even further, consider Zendesk import automation. This feature lets you set up business rules that trigger automated imports based on predefined conditions. It's a game-changer for organizations looking to maintain data accuracy and consistency.

In a nutshell, Zendesk import is your gateway to a seamless data migration and management experience. Whether you're performing a sample import or handling large-scale bulk imports, Zendesk Support has you covered with a suite of import tools and features that put you in control of your data.

Download checklist

Find out the way to prepare for Zendesk data migration

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Frequently Asked Questions

To merge two Zendesk accounts, simply set up your data migration using our Migration Wizard. Connect your Zendesk account as the source, from which the data will be exported, and designate your Zendesk account as the target, where your data will be imported. You can then select record types, map fields and entities, and decide whether to add extra information to the tickets being imported.

Additionally, you can choose to migrate call recordings, transfer side conversations, or include language versions of KB articles. These options are available by pre-built automations, but if you require specific customizations, don't hesitate to contact us, and we'll discuss the best ways to meet your requirements.

If you have multiple accounts for the same end-user, you can merge one into another within Zendesk. Note that administrator and agent user accounts cannot be merged.

If you're looking to consolidate multiple Zendesk accounts of different end-users, you can use the Help Desk Migration Wizard. Just keep in mind that you'll need to run a separate migration for each account.

Use the Migration Wizard to import your ticket data. With the Help Desk Migration service, you can bring in tickets and related data from other helpdesks, service desks, ITSMs, and CSV files.

The end user's email is the primary identifier in Zendesk, linking requests to their profiles. That's why you can't have more than one profile with the same email.

For Professional and Enterprise plans, users can be part of up to 300 organizations. It's optional, but organizing your end users into organizations can help you keep tabs on what these groups are requesting.

Using Merge Tickets in Zendesk is a breeze. Here's the scoop:

  • If a customer sends multiple tickets in a jiffy, you'll get a heads-up in the sidebar.
  • Just hit "Merge," and watch the magic happen as duplicates get merged automatically.

Zendesk doesn't just cover the full spectrum of IT Service Management and ITIL processes; it also goes the extra mile to ensure both agents and users have a fantastic experience. This not only encourages continued usage but also fosters an environment of ongoing improvement.

All-packed Zendesk to Zendesk Migration in a Couple Clicks

Import your business data from Zendesk to Zendesk simply without disarranging from what truly matters — fixing your customers’ concerns. Our solution carries out all the work behind the scenes while you simply enjoy applying your new platform.

Find out more tips and tricks about data import

Willing to know more about help desk platforms migration and support service advancement? Check out our help section.

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