Help Desk Migration partner of Zendesk

Fast and Simple Zendesk to Zendesk Data Migration

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Automated method, never get time-out, reduced workflow pauses
Fair pricing to deliver an opportunity + charge balance
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Businesses across different industries confident in our solution

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How Zendesk to Zendesk Data Migration Goes

You can perform records import in a few simple actions, using our automated migration service. However, if you have distinct needs or a distinct data structure, feel free to go with a custom approach.

Step 1. Begin by connecting your Zendesk and Zendesk systems

Step 2. Choose the data you need to export from Zendesk to Zendesk or vice versa

Step 3. Match your data in Zendesk and Zendesk and implement the demanded rearrangements if they don’t

Step 4. Preview the results by running Free Demo

Step 5. If the migration is great to you, move ahead with Full Migration

Ta-da! Are you searching to export your customer support data from Zendesk to Zendesk? Go with our fully automated Migration Wizard to gain time and assets without compromising excellence.

Step 1. Get in touch with our support team to initiate working on personalized migration

Step 2. Let our team of specialists customize on data import and export that fits your special data structure

Step 3. Carry out Demo Migration to check what your historic records will be after the migration

Step 4. If everything is great, perform Full Data Migration

Does your Zendesk to Zendesk migration case demand a special approach? Worry not. Our savvy support reps is ready to help you in every stage of the process.

Help Desk Migration Is Your Perfect Option When Migrating from Zendesk to Zendesk

Don’t allow data migration to lead away you from your business

Our automated migration service provides a productive app, whether you’re migrating your help desk operations from Zendesk to Zendesk. With just a couple of clicks, your help desk will be ready to work on a chosen solution — no need to tolerate any interruption!

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Castle gates

Data import with confidence

The Migration Wizard will handle your data security during all phases of the migration process. We maintain maximal customer service data defence incorporating established runthrough, which includes regulatory compliance, proper server preserving, and proper security checks.

Use the migration service that clients recommend

Myriads of outstanding data migrations and lots of awards and positive commentaries can prove the excellence of our migration service. Moreover, we don’t stop there. We proceed to refine our solution and introduce novel capabilities to include measures for ensuring we’re covering all your data import needs.

Mapping fields window

Apply straightforward mapping to deal with all your needs

Our service will relieve you from copy pasting records or setting lacking data types amidst Zendesk to Zendesk migration. So now you can map regular and custom data fields, apart from that modify your data import and export right away our migration app. This will leave unchanged the native system of your records straightforwardly on your part.

Select a convenient time for data import

Select the most convenient time to set up the help desk migration operation. What’s more, our Delta migration feature will greenlight you to export the currently changed data entities once the historical records was moved. Then, relax and greenlight our migration app do the rest.

Scheduling window
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Work with a support agents you can fully depend on

Don't fret about experiencing challenges just as performing your Supported Platform data import. Greenlight Help Desk Migration customer service pros explore your setback. With multiple successful data import and export experience, they can fin a solution to any issue connected with your help desk data import or even present guidance during the complete data import.

What Types of Records Can You Import from Zendesk to Zendesk ?

With our Migration Wizard, you can smoothly import and export sizable amount of different records entities to or from Zendesk to Zendesk. Examine the details of record types you can import applying automated tool without extra assistance from tech service reps.

Do you need nonstandard Zendesk to Zendesk import requirements?

Let us know you need a custom data import.

Zendesk objectsZendesk objects
Help Desk
GroupsGroups
AgentsAgents
OrganizationsOrganizations
CustomersCustomers
TicketsTickets
Knowledge Base
CategoriesCategories
SectionsSections
ArticlesArticles
Business Rules
MacrosMacros
TriggersTriggers

Simplify Zendesk to Zendesk Data Import with Help Desk Migration

When it comes to supercharging your customer support operations, the Zendesk import process is a critical step. Whether you're making the leap from another platform or regularly refreshing your Zendesk data, understanding how to import data into Zendesk can save you time and turbocharging your support efforts.

One of the key elements of the Zendesk import process is the Zendesk data importer. This powerful tool allows you to seamlessly transfer your data into Zendesk, whether it's customer information, ticket imports, or additional import types like custom field data. With the bulk import feature, you can easily bring in large volumes of data, making it ideal for businesses of all sizes.

But wait, there's more! Zendesk import solutions offer more than just basic data transfer. You can customize the import type to suit your specific needs, whether it's bulk organization import or bulk user import. Need to bring in custom user field data or custom organization field data? No problem. Zendesk's import options are designed to accommodate your unique requirements.

And for those seeking to automate the Zendesk import process even further, consider Zendesk import automation. This feature lets you set up business rules that trigger automated imports based on predefined conditions. It's a game-changer for organizations looking to maintain data accuracy and consistency.

In a nutshell, Zendesk import is your gateway to a seamless data migration and management experience. Whether you're performing a sample import or handling large-scale bulk imports, Zendesk Support has you covered with a suite of import tools and features that put you in control of your data.

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Find out the way to prepare for Zendesk data migration

Prepare for Zendesk data migration by checking an in-depth step-by-step guide

Enhance Your Zendesk to Zendesk Move with These Options

Import knowledge base articles translations

Move your multilingual knowledge base to your target help desk app easily! Apply our “Migrate content translations” option and transfe translated language versions of each article automatedly.

Bypass attachments

Does your destination support service platform provide definite data storage? Bypass attachments, particularly if your historical data doesn’t suffer a loss of its value without them. The data migration time will cut down considerably.

Choose a additional tag to the imported tickets

Apply more tags to the moved tickets — like so, you won’t blend them with those left. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

Import inline images as attachments

Don’t want to leave behind images set in into the tickets? You can import them to the desired help desk platform as attachments.

Take a look our Demo with custom records by copying 20 entities

Avoid any guessing. Make sure you understand completely how the entities will look like after you’ve migrated them. Help Desk Migration’s Demo with custom data greenlights you pick 20 entities for a test export.

Transfer newest records first

Select this castomization to move your most recent records in a chronological order, from newest to oldest. This custom option is exclusive to Full Migrations.

Migrate side conversations

Keep your ticket side conversations in place during consolidating your Zendesk Instances. Data migration with us ensures a smooth transfer where the side conversations retain their original form.

Migrate call recordings

You may want support service call recordings for coaching your support and/or sales teams. Our migration app enhances you import them to the future customer service tool as attachments.

How much does Zendesk to Zendesk data migration cost?

How much will you need to invest in the switch from Zendesk to Zendesk? The price will mostly lean on the records volume you need to transfer, the complexity of your specifications, and the options you’ll select or custom work you’ll request. Start a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.

Run a Demo to get the price

Your Help Desk Data Import is Protected at Each Stage

Help Desk Migration app provides endless import functions without compromising on safety. We commit to the recent standards, set constant advancements, and unfailingly examine all facilities.

We apply a stringent two-factor access policy

Help Desk Migration Wizard shields your business data from illegal acquiring access with two-factor authentication. On top of that, only your agents with admin access rights can migrate your Zendesk data. With these safety functions in order, you won’t have to worry about information leak.

We apply 3-layer

Help Desk Migration provides three levels of business data safety. At the physical level, we shield our hosting equipment from any breach. At the application layer, we forbid any prohibited access to your business data on our platform. And, finally, on the network level, we secure our networks against digital abuse.

We meet industry-standard principles

Help Desk Migration commits to upmost security principles, delivering maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data safety fundamentals. And our broad compliance portfolio keeps getting enlarged.

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All-packed Zendesk to Zendesk Migration in a Couple Clicks

Import your business data from Zendesk to Zendesk simply without disarranging from what truly matters — fixing your customers’ concerns. Our solution carries out all the work behind the scenes while you simply enjoy applying your new platform.
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Find out more tips and tricks about data import

Willing to know more about help desk platforms migration and support service advancement? Check out our help section.

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Frequently Asked Questions

To merge two Zendesk accounts, simply set up your data migration using our Migration Wizard. Connect your Zendesk account as the source, from which the data will be exported, and designate your Zendesk account as the target, where your data will be imported. You can then select record types, map fields and entities, and decide whether to add extra information to the tickets being imported.

Additionally, you can choose to migrate call recordings, transfer side conversations, or include language versions of KB articles. These options are available by pre-built automations, but if you require specific customizations, don't hesitate to contact us, and we'll discuss the best ways to meet your requirements.

If you have multiple accounts for the same end-user, you can merge one into another within Zendesk. Note that administrator and agent user accounts cannot be merged.

If you're looking to consolidate multiple Zendesk accounts of different end-users, you can use the Help Desk Migration Wizard. Just keep in mind that you'll need to run a separate migration for each account.

Use the Migration Wizard to import your ticket data. With the Help Desk Migration service, you can bring in tickets and related data from other helpdesks, service desks, ITSMs, and CSV files.

The end user's email is the primary identifier in Zendesk, linking requests to their profiles. That's why you can't have more than one profile with the same email.

For Professional and Enterprise plans, users can be part of up to 300 organizations. It's optional, but organizing your end users into organizations can help you keep tabs on what these groups are requesting.

Using Merge Tickets in Zendesk is a breeze. Here's the scoop:

  • If a customer sends multiple tickets in a jiffy, you'll get a heads-up in the sidebar.
  • Just hit "Merge," and watch the magic happen as duplicates get merged automatically.

Zendesk doesn't just cover the full spectrum of IT Service Management and ITIL processes; it also goes the extra mile to ensure both agents and users have a fantastic experience. This not only encourages continued usage but also fosters an environment of ongoing improvement.

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