Help Desk Migration partner of Intercom

Freshdesk to Intercom data migration made simple


Encrypted dialogues, secure servers, advanced authorization approaches

Automated method, no operations downtime, avoiding any workflow breaks

Flexible pricing to ensure a function + rate balance

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We’ve built the authority of clients across verticals

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What Types of Data Can You Migrate from Freshdesk to Intercom ?

With our Migration tool, you can easily import or export massive volumes of differing records entities to or from Freshdesk to Intercom. Review the details of data types you can import implementing automation without extra assistance from tech pros.

Do you have particular Freshdesk to Intercom migration demands?

Schedule a call and tell us about a unique data migration.

Freshdesk objects Intercom objects
Help Desk
Groups Teams
Agents Admins
Companies Companies
Contacts Users and Leads
Tickets Conversations
Knowledge Base
Categories Collections
Folders Sections
Articles Articles
Get Started

How Does Freshdesk to Intercom Data Migration Work?

Our automated migration tool empowers you export and import records in a few simple steps. If you’re dealing with a unique data structure, feel free to choose our adjusted way. We’re in place to comply with your unique demands.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred


Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Freshdesk to Intercom Import with These Options

  • Import content translations

    Move your multilingual knowledge base articles to your new help desk system easily! Use our “Migrate content translations” functionality and migate translated language versions of each article automatedly.

  • Skip attachments

    Does your destination platform provide small data storage? Skip attachments, especially if your historical data drop none of its value without them. The migration time will drop greatly.

  • Add a new tag to the migrated tickets

    Apply tags to the migrated tickets — so, you won’t confuse them with those remaining. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Import inline images as attachments

    Don’t want to leave behind images added into the tickets? You can export and import them to the expected support service platform as attachments.

  • Check out our Demo with custom records by importing 20 entities

    Don’t take any chances. Make certain you know exactly how the entities will look like at the end of you’ve migrated them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test transfer.

  • Migrate newest records first

    Opt for this option to move your newest records in a chronological flow, from most recent to oldest. The option applies only to Full Migration.

Your Help Desk Data Import or Export is Protected at Every Step

Employing Help Desk Migration service, don't worry about safety of critical records. We commit to the fresh requirements, run regular improvements, and consistently scan all facilities.

We use a rigid 2FA access policy

Help Desk Migration Wizard shields your records from unauthorized acquiring access with 2FA access. On top of that, your company representatives can only import from Freshdesk data if they have admin rights. Linked, these safety measures eliminate the dangers of data leakage.

We apply 3-layer

Help Desk Migration provides three layers of records protection. At the physical level, we safeguard our hosting equipment from logical and physical attacks. At the app level, we cease any unauthorized access to your records on our service. And, last but not least, on the network level, we secure our networks against cyber abuse.

Follow safety regulations

Help Desk Migration fulfills to upmost security levels, ensuring maximum protection for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data protection levels. And our extensive compliance portfolio keeps getting extended.

How much does Freshdesk to Intercom data migration cost?

How much will you need to invest in the switch from Freshdesk to Intercom? The price will largely build upon the data volume you need to migrate, the complexity of your demands, and the options you’ll choose or customizations you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your data transfer will cost.

Run a Demo to get the price

Feedback motivates us upgrade our solution: Some thoughts from Help Desk Migration clients

Download checklist

Find out the way to prepare for Intercom data migration

Prepare for Intercom data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

The duration of data transfer varies based on factors like data volume, attachments, API limits of the source and target platforms, and specific characteristics of the target platform. With enhanced API limits, you can expedite the migration for faster completion.

Achieve uninterrupted customer support throughout the data import with Help Desk Migration. Once the Full Migration is done, enjoy the flexibility of performing a Delta Migration. This specialized migration imports new or updated records, preventing any duplication. Keep your customer support seamless and hassle-free!

Help Desk Migration securely transfers your data from Freshdesk to Intercom. Once the migration is complete, the data remains in your Intercom account, and the original data in Freshdesk remains unaffected.

Select the support package that best suits your needs: Standard, Premium, or Signature plans. If you prefer a seamless experience, we also offer the Concierge Migration Service, where our experts will manage the complete migration from Freshdesk to Intercom on your behalf. Our services are designed to simplify the migration and ensure a smooth transition for you.

The Migration Wizard simplifies the transfer of custom fields from Freshdesk to Intercom through automated migration. Prior to the migration, it's important to create the corresponding fields on Intercom to match those in Freshdesk. During the configuration, you can easily map the custom fields to ensure a smooth and seamless transfer of data.

Help Desk Migration enables you to merge data from multiple Freshdesk accounts into a single Intercom account. Keep in mind that you will need to set up individual Demo Migrations for each source Freshdesk account.

Full Freshdesk to Intercom Migration in a Few Clicks

Migrate your records from Freshdesk to Intercom simply and without disarranging your ultimate purpose of setting right your clients’ requests.

Find out more additional resources about data migration

Willing to learn more about help desk software import and export and customer service advancement? Check out our blog.

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