Freshdesk to Intercom Data Migration: Tips for a Hassle-Free Move
Stronger security: We safeguard your data with encryption, secure servers, and modern authorization tools.
Seamless migration: Use our automated method to avoid downtime and keep your workflows running smoothly.
Reasonable pricing: Pay only for what you use, with flexible plans tailored to your business needs.
Trusted by companies of every size and industry for smooth migrations
Why migrate from Freshdesk to Intercom?
Proactive customer engagement
Target users with in-app messages, product tours, and announcements. Keep customers engaged and improve satisfaction at every step.Advanced automation and bots
Let AI bots handle routine questions to speed up response times. Your team can focus on complex cases that need a human touch.Seamless CRM and analytics integration
Connect Intercom with CRM and analytics tools to gain a full view of your customers. Use these insights to deliver more personalized support.Robust knowledge base and self-service
Offer easy-to-access help articles and self-service options. This feature set reduces ticket volume and helps customers solve issues on their own.Powerful user segmentation
Segment users by behavior, location, or account type. Send the right message to the right customer at the right time.
Transfer Data from Freshdesk to Intercom within 1-2 weeks
Preparation
Review Your Current Setup
Check your Freshdesk data, workflows, and apps. Remove unnecessary records and set up custom fields, automation, and agent profiles in Intercom. Don’t forget to prepare your knowledge base for import.
Plan Your Migration
Outline a detailed Freshdesk to Intercom migration timeline. Onboard your team early so they’re ready to handle tickets and conversations as soon as data arrives.
Ensure Security and Compliance
Verify if your data meets security standards. Set permissions and access controls to protect your Freshdesk to Intercom data transfer.
Migration
Data Mapping and Customization
Map data fields from Freshdesk to Intercom. Choose automated features or work with us to customize your Freshdesk to Intercom data transfer.
Demo Migration
Run a free demo to test your Freshdesk to Intercom export. Review the results and adjust the settings as needed.
Data Verification
Check that all the data you moved from Freshdesk to Intercom is accurate, complete, and formatted correctly.
Full Data Migration
Move all selected records — tickets, contacts, attachments, and related data — from Freshdesk to Intercom.
Delta Migration
Catch any records that changed or appeared during the Full Data Migration.
Interval Migration*
Pause and resume your Freshdesk to Intercom transfer on your schedule. Our team can help arrange up to five pauses (five days each) during business hours.
Post-Migration Phase
Go Live
Launch Intercom for your customer service team. Shut down Freshdesk if required, and back up your data after completing the Freshdesk to Intercom switch.
What Data Can You Migrate from Freshdesk to Intercom?
With our migration tool, you can migrate large volumes of records from Freshdesk to Intercom. Move tickets, agents, contacts, companies, and more — all with automated features that don’t require help from developers.
Do you have specific Freshdesk to Intercom data migration needs?
Schedule a call and tell us about your unique data transfer.
| Freshdesk objects | Intercom objects | |
|---|---|---|
| Help desk | ||
| Agents | Admins | |
| Companies | Companies | |
| Contacts | Users and leads | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Sub-collections | |
| Articles | Articles | |
Why Use Help Desk Migration for Freshdesk to Intercom Transfer?
Stay up and running
Import from Freshdesk to Intercom without slowing down your team or disrupting customer service.Simple, fast migration
Move Freshdesk data using our secure Migration Wizard. It handles standard and custom fields—no technical skills required.Tickets with the full history
Transfer tickets, attachments, tags, and notes. We keep the structure intact in Intercom.Support, on your terms
Get help anytime via chat, email, or phone. Our team is ready to guide you through your Freshdesk to Intercom switch.Migration planning built for you
We create a clear migration plan tailored to your business. Regardless of your size or industry, we tailor the process to meet your specific needs.Customizable options
Use built-in automation or request custom features to ensure your Freshdesk to Intercom export meets your needs.
How Does Freshdesk to Intercom Data Migration Work?
Our tool automates your Freshdesk to Intercom export. Simply map, migrate, and go live—no tech skills needed. Have a unique setup? We can customize the migration to match your data structure.
Connect your platforms
Securely connect your Freshdesk and Intercom accounts to start the migration process.
Map and match your data
Select how to map and match your Freshdesk data—including agent profiles, standard and custom fields.
Test before you move
Run a Demo Migration to preview the process and check the outcome thoroughly.
Start Full Migration
Start your Full Data Migration or set a timeline that fits your schedule perfectly.
Enhance Your Freshdesk to Intercom Import with These Options
Get a smooth, reliable Freshdesk to Intercom data migration that meets your business needs at every step. Help Desk Migration provides powerful automations that let you move your help desk records securely and automatically — no extra effort required.
Add a new tag to migrated tickets
Tag migrated tickets to prevent triggers, track origins, and organize data clearly. Stay in control during live migrations or account merges.
Migrate inline images as attachments
Import inline images as attachments to keep visuals like screenshots or mockups with your tickets. If your Freshdesk account is no longer available, you can still access them in Intercom.
Skip attachments
Exclude attachments to save storage space and speed up your migration. Focus on transferring only the data that still matters to your team.
Migrate the newest records first
Prioritize recent tickets to reduce downtime and keep support active. This helps you stay productive while older records migrate in the background.
Select records for Demo
Choose 20 tickets and articles to see how they’ll migrate before you commit. Check structure, formatting, and complex cases with full confidence.
Migrate content translations
Transfer all language versions of your knowledge base in one secure migration. Keep multilingual articles consistent and accessible on your new platform.
Update cross-links between articles
Update cross-links automatically to keep your knowledge base connected and accurate. This feature works for both your primary and multilingual content.
Migrate without missing a beat
Avoid disruptions during your Freshdesk to Intercom Service Hub migration. Our automated service handles the transfer quickly and efficiently. With a few clicks, your help desk is live on Intercom—no waiting, no work pauses.
Data import meets top security standards
At Help Desk Migration, we protect your data from start to finish. Our service meets global security standards with AWS infrastructure, data agreements, HIPAA compliance, SSO, 2FA, RBAC, and more.
Choose the migration app customers trust
Help Desk Migration has earned awards and outstanding reviews for thousands of successful transfers. We keep evolving our service so businesses of any size can switch help desks on their terms, without any delay.
Simplify mapping and stay in control
Map your data fields with ease and avoid unnecessary work. Your records will import from Freshdesk to Intercom while keeping their original structure.
Plan your migration on your schedule
Start your Freshdesk to Intercom export whenever it works best for your business. Migrate historical records first, then use Delta migration to capture any updates — and let our tool handle the rest smoothly.
Get help from our migration experts
Our support team knows the ins and outs of Freshdesk to Intercom Service Hub migration. From resolving technical issues to guiding you through the entire process, we’re committed to helping you succeed.
Full Protection for Your Data Migration
Count on Help Desk Migration to safeguard your records at all times. We meet strict security requirements, continually improve our systems, and regularly inspect our facilities to ensure your data remains safe.
We use a strict 2FA access policy
Two-factor authentication protects your records from unauthorized use. Admin-only import rights add another layer of security. Together, these measures keep your data safe during migration.
We offer comprehensive 3-layer security
Help Desk Migration applies three layers of security. We protect our physical servers from attacks. Our app prevents unauthorized access, and our networks stay safe from cyber abuse.
We follow safety regulations
We adhere to key safety regulations to protect your records. Our compliance includes HIPAA, CCPA, PCI DSS Level 1, GDPR, and other relevant regulations. We keep expanding our portfolio to ensure maximum protection.
How much does Freshdesk to Intercom data migration cost?
We offer reasonable pricing that fits businesses of all sizes. Your final cost for Freshdesk to Intercom Service Hub migration depends on data volume, options, and any custom needs. The more records you move, the more cost-effective it becomes — try a Free Demo to see your price.
Run a Demo to get the priceWhat our customers say — and how it helps us grow our service
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Discover the best way to prepare for Intercom data migration
Get your migration right from the start. Our guide helps you minimize risks, maintain your data setup, and ensure a smooth transition. The checklist makes the process clear and easy.
Frequently Asked Questions
The duration of your migration depends on data volume, attachments, API limits, and target platform specific Higher API limits can speed things up and help you finish faster.
Keep customer support running smoothly during your data import with Help Desk Migration. After the Full Migration, use Delta Migration to bring over new or updated records without duplicates. Stay seamless and hassle-free.
Help Desk Migration securely transfers your data from Freshdesk to Intercom. Once the migration is complete, the data remains in your Intercom account, and the original data in Freshdesk remains unaffected.
Choose the support package that fits your needs: Standard, Premium, or Signature. For a hands-off experience, try our Concierge Migration Service. Our experts handle your entire Freshdesk to Intercom migration to ensure a seamless transition.
The Migration Wizard automates custom field transfer from Freshdesk to Intercom. Before migration, create matching fields in Intercom. Then, map these fields during setup for a smooth data transfer.
Help Desk Migration enables you to merge data from multiple Freshdesk accounts into a single Intercom account. Keep in mind that you will need to set up individual Demo Migrations for each source Freshdesk account.
Migrate Fully From Freshdesk to Intercom With Ease
Transfer your data quickly and keep your customer service running without interruptions.
Discover more about data migration
Curious about help desk migration and ways to enhance customer service? Our blog has you covered.
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