Freshdesk to Intercom data migration made simple
Encrypted dialogues, secure servers, advanced authorization approaches
Automated method, no operations downtime, avoiding any workflow breaks
Flexible pricing to ensure a function + rate balance
We’ve built the authority of clients across verticals
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a customer service migration, estimate your Source's records, workflows, and integrations. Consider data cleaning and check over the Source’s mandatory and personalized field equivalents on Target. Create a comprehensive migration tactic that covers outline, game plan, and agent training.
Security and Compliance Review
Make sure all data management complies with industry security requirements. Implement requried permissions and access controls for the transfer process.
Migration
Data Mapping and Customization
Connect data fields between the Source and Target. Select pre-built custom options from the menu or discuss the personalization to tune-up the records transfer to your unique business needs.
Demo Migration
Start a free trial Demo with a limited data bunch to identify how the migration tool performs. Spot the trial outcomes and revamp settings as required.
Data Verification
Thoroughly audit the migrated data in Target. Approve that all data are accurate, complete, and correctly formatted.
Full Data Migration
Move all selected data, including tickets, contacts, attachments, and associated data.
Delta Migration
Catch any new or updated data that altered for the time of the Full migration .
Interval Migration*
Data transfer can be halted and resumed to suit your business schedule, ensuring uninterrupted support service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales squad organized the process during set operational hours.
Post-Migration Phase
Go Live
Launch the Target for all customer service agents. Decommission the Source if needed, ensuring data backups are stored securely.
What Types of Data Can You Migrate from Freshdesk to Intercom ?
With our Migration tool, you can easily import or export massive volumes of differing records entities to or from Freshdesk to Intercom. Review the details of data types you can import implementing automation without extra assistance from tech pros.
Do you have particular Freshdesk to Intercom migration demands?
Schedule a call and tell us about a unique data migration.
| Freshdesk objects | Intercom objects | |
|---|---|---|
| Help Desk | ||
| Groups | Teams | |
| Agents | Admins | |
| Companies | Companies | |
| Contacts | Users and Leads | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Sections | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
Your business thrives on data, and your customers’ history intact is essential:. By migrating your data with Help Desk Migration, you ensure:
-
No downtime
Stay operational while migrating. Your workflows will not be put on hold, allowing you to keep working and helping customers as usual. -
Enhanced efficiency
Our automated, secure Migration Wizard ensures a seamless movement process. Painlessly map both standard and custom fields. -
Streamlined ticket migration
The Migration Wizard ensures that tickets and their related data are moved while keeping their original structure in the Target. -
Dedicated support service
Whether you require assistance via live chat, email, or phone, our support team is ready to assist you every step of the way. -
Comprehensive data migration planning
The experts will put together a logical plan for the data transfer that includes all the aspects, so everything flows smoothly. So, you can bypass any headaches during the import, and your data will be in good hands. -
Custom options available
Use pre-built options or tailor your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.
How Does Freshdesk to Intercom Data Migration Work?
Our automated migration tool empowers you export and import records in a few simple steps. If you’re dealing with a unique data structure, feel free to choose our adjusted way. We’re in place to comply with your unique demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Freshdesk to Intercom Import
with These Options
Get a smooth data replication experience that matches your business requirements. The Help Desk Migration service delivers functions to empower you to achieve your help desk records transmitting in the automated and secure approach.
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Import content translations
Move your multilingual knowledge base articles to your new help desk system easily! Use our “Migrate content translations” functionality and migate translated language versions of each article automatedly.
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Skip attachments
Does your destination platform provide small data storage? Skip attachments, especially if your historical data drop none of its value without them. The migration time will drop greatly.
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Add a new tag to the migrated tickets
Apply tags to the migrated tickets — so, you won’t confuse them with those remaining. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Import inline images as attachments
Don’t want to leave behind images added into the tickets? You can export and import them to the expected support service platform as attachments.
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Check out our Demo with custom records by importing 20 entities
Don’t take any chances. Make certain you know exactly how the entities will look like at the end of you’ve migrated them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test transfer.
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Migrate newest records first
Opt for this option to move your newest records in a chronological flow, from most recent to oldest. The option applies only to Full Migration.
Don’t greenlight data migration to distract you from your work
Our automated migration service offers a productive app, whether you’re migrating your customer service operations from Freshdesk to Intercom. With just a couple of clicks, your help desk platform will be ready to perform on a desired system — no need to accept any delay!
Data import meets security standards
Our Migration Wizard handles your business data is safe throughout the migration process. To assure the maximum guard of your records whether they are in import or at rest, we apply proven modes. These include controlling frequent security scans, retaining our servers protected, obeying numerous instructions, and more.
Choose the migration app that customers praise
With thousands of outstanding data imports performed by us, Help Desk migration service has earned lots of service-connected awards and inspiring reviews. Moreover, we keep improving. Help Desk Migration team go to grow our service and offer novel features to include measures for ensuring we’re involving most of your data migration needs.
Enjoy clear mapping to cover all your needs
Free yourself from the challenging chore of adding nonexistent fields or records along Freshdesk to Intercom migration. Our app permits you map record fields and transform your data import. This will preserve the starting system of your data simply on your side.
Select a appropriate time for data migration
Start by the help desk migration anytime it fits into your business processes. Start by migrating historical records and later go for the Delta migration feature to migrate your during migration changed records. Then, relax and greenlight our migration app handle the rest.
Contact to our tech-savvy support team
Are you facing difficulties with your Supported Platform data import and export? Help Desk Migration support team is up for it to work with you with any setbacks. With plenty of accomplished data export/import expertise, they can settle any challenge linked with your support service data migration or even deliver help along the total data import and export.
Your Help Desk Data Import or Export is Protected at Every Step
Employing Help Desk Migration service, don't worry about safety of critical records. We commit to the fresh requirements, run regular improvements, and consistently scan all facilities.
We use a rigid 2FA access policy
Help Desk Migration Wizard shields your records from unauthorized acquiring access with 2FA access. On top of that, your company representatives can only import from Freshdesk data if they have admin rights. Linked, these safety measures eliminate the dangers of data leakage.
We apply 3-layer
Help Desk Migration provides three layers of records protection. At the physical level, we safeguard our hosting equipment from logical and physical attacks. At the app level, we cease any unauthorized access to your records on our service. And, last but not least, on the network level, we secure our networks against cyber abuse.
Follow safety regulations
Help Desk Migration fulfills to upmost security levels, ensuring maximum protection for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data protection levels. And our extensive compliance portfolio keeps getting extended.
How much does Freshdesk to Intercom data migration cost?
How much will you need to invest in the switch from Freshdesk to Intercom? The price will largely build upon the data volume you need to migrate, the complexity of your demands, and the options you’ll choose or customizations you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceFeedback motivates us upgrade our solution: Some thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
The duration of data transfer varies based on factors like data volume, attachments, API limits of the source and target platforms, and specific characteristics of the target platform. With enhanced API limits, you can expedite the migration for faster completion.
Achieve uninterrupted customer support throughout the data import with Help Desk Migration. Once the Full Migration is done, enjoy the flexibility of performing a Delta Migration. This specialized migration imports new or updated records, preventing any duplication. Keep your customer support seamless and hassle-free!
Help Desk Migration securely transfers your data from Freshdesk to Intercom. Once the migration is complete, the data remains in your Intercom account, and the original data in Freshdesk remains unaffected.
Select the support package that best suits your needs: Standard, Premium, or Signature plans. If you prefer a seamless experience, we also offer the Concierge Migration Service, where our experts will manage the complete migration from Freshdesk to Intercom on your behalf. Our services are designed to simplify the migration and ensure a smooth transition for you.
The Migration Wizard simplifies the transfer of custom fields from Freshdesk to Intercom through automated migration. Prior to the migration, it's important to create the corresponding fields on Intercom to match those in Freshdesk. During the configuration, you can easily map the custom fields to ensure a smooth and seamless transfer of data.
Help Desk Migration enables you to merge data from multiple Freshdesk accounts into a single Intercom account. Keep in mind that you will need to set up individual Demo Migrations for each source Freshdesk account.
Full Freshdesk to Intercom Migration in a Few Clicks
Migrate your records from Freshdesk to Intercom simply and without disarranging your ultimate purpose of setting right your clients’ requests.
Find out more additional resources about data migration
Willing to learn more about help desk software import and export and customer service advancement? Check out our blog.
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