Companies big and small trust us
with their data
We power teams across the world to choose any help desk software
that fits their needs without losing customer interaction history.
Why Help Desk Migration? Hear these stories
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.
I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.
They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.
It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.
The support team is also very friendly and helpful.
Great service, migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
The software was easy to use and amazingly simple to integrate. They saved many man hours and for that we are very grateful. Literally, no concerns with this product whatsoever. The team helped even when we were unsure of what we were doing.
The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Usingthis service avoided any issues.
Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.
The procedure was very straightforward and any questions were responded to very quickly. If the opportunity presents itself, I would definitely use Help Desk Migration Service again.This tool took the “painful” and “time consuming” factors out of the data migration.
And there's more success stories...
Customers choose us for
Ease of use
The user interface and experience was perfect. I was walked step by step through the process with info included along the way to help me answer my own questions or learn more about the specific step I was on.
Natalia was very helpful through the whole process. Conferenced in with us to make sure all our customizations were what we wanted. Communication was far better than we anticipated.
Project Manager in
Information Technology and Services