I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.
I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.
They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.
Amazing support and technical advice. Delivery was made according to the original project schedule.
No extra charges than what was quoted.
It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.
The support team is also very friendly and helpful.
The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Usingthis service avoided any issues.
Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.
The software was easy to use and amazingly simple to integrate. They saved many man hours and for that we are very grateful. Literally, no concerns with this product whatsoever. The team helped even when we were unsure of what we were doing.