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I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

I had to migrate my knowledge bases from Intercom to Zoho Desk. Help Desk Migration is the fastest, easiest, and cheapest solution to get the job done.

Easy migration, prompt contact and follow up with clear communication. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this.

The software was easy to use and amazingly simple to integrate. They saved many man hours and for that we are very grateful. Literally, no concerns with this product whatsoever. The team helped even when we were unsure of what we were doing.

The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Usingthis service avoided any issues.

Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.

The migration process was smooth. John was excellent at leading the charge. It was confusing at the beginning, but that was because we were trying to communicate via email. Once we had the video chat with John, everything went smooth from then on.

Migrating all of the data from HappyFox to Freshservice. Freshservice doesn't import much of anything unless you use the API, and I didn't have the time to do it myself. Why invent the wheel when this service already did all the research and programming?

I found this site while doing some API research. Once I found tested the demo and received the low price quote, it was evident that it would cost me much more time in man-hours to do the migration myself.

We had to import tickets from CSV file to Zendesk. The migration tool is really easy to use and everything was transfered without one problem. We only had to upload CSV to Dropbox, which took some extra time, but it worked.

Was really quick and easy to handle the migration. When I had a problem, The support team were quick to help and resolve the problem.

This tool has given us the ability to process things in Zendesk without needing an engineer to write to their specific API. It's been a game changer for many of our departments and has allowed our engineering team to keep focused on other priorities.

We sunset an older proprietary system with tickets and moved to Zendesk for ticket management. With Help Desk Migration, there was no need to figure out how to format the CSV to fit into an API ticket import was a huge time saver. The price is hard to beat and the product just works!

Consolidating multiple Zendesk instances into a single branded instance, thereby saving the customer money. We need historical data because legislation in Africa (POPI act) requires any interaction history with a customer to be kept for the lifetime of the relationship and then for 5 years beyond. My tips for those who also want to migrate are: 1) Use the chat feature if you need guidance in the process, this really helps. 2) If migrating to a multi-brand environment, make sure the brands are set-up beforehand and the target environment is prepared with macros, triggers, views, automations, etc. 3) Sit back and relax as Relokia take care of the rest.

Our migration of 77k+ tickets as well as a complete Help Center with all its content, went absolutely wonderful. While there of course were 1-2 hiccups (as there always are in big projects like this), the availability of the support team was just perfect and anything that may have went slightly wrong, was fixed immediately. Yulia & Yaro were just lovely to work with, always available when we needed their suppport, big big thank you! This was the first time we did a migration 100% without the help of any consultants - and we are very happy with the results. Highly recommend using this tool AND consider the Concierge Service as well.