Our customers

Companies big and small trust us
with their data

We power teams across the world to choose any help desk software
that fits their needs without losing customer interaction history.

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Why Help Desk Migration? Hear these stories

Help Desk Migration helped Thule Group to move from Oracle Cloud
Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Thule group
A smooth transition

The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.

Gauthier Escorbiac
Gauthier Escorbiac Supervisor of Customer Service at Thule group
Superb service, very secure and great attention to detail

I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

Brett Jackson
Brett Jackson VP Ops at PillDrill
Fast, easy and cheap solution
I had to migrate my knowledge bases from Intercom to Zoho Desk. Help Desk Migration is the fastest, easiest, and cheapest solution to get the job done.
Marcos Custodio
Marcos Custodio CMO at Webpeak
They took care of pretty much everything for us
Easy migration, prompt contact and follow up with clear communication. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this.
Saul Townsend
Saul Townsend ICT Project Coordinator at Retail Food Group
Before spending time on in-house options take a look at Help Desk Migration first.
From the beginning, the staff was professional and very responsive, all questions and concerns were answered and addressed. The migration process was straight forward and provided the data we needed in the new system.
Steve Milligan
Steve Milligan Associate Director of OIS for Networked Systems at Arkansas Tech University
Arkansas Tech University transferred data to Freshservice with Help Desk Migration
From the beginning, the staff were professional and very responsive, all questions and concerns were answered and addressed. The migration process was straight forward and provided the data we needed in the new system.
Arkansas Tech University
Highly recommended. Imported 6 years of support for us
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced.
Jason Morehouse
Jason Morehouse CEO, Co-founder at Checkfront
Definitely recommend it to any company
Help Desk Migration helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Tom Zouaoui Cusell
Tom Zouaoui Cusell Data Scientist at Platform161
I loved it. It was simple and intuitive.

We are able to retain our data from another help desk solution. We considered starting fresh with a new help desk - and losing years of history. Fantastic support!

Matt Brayley
Matt Brayley Field Service Manager at Primetals Technologies
The custom data migration service for the IPTV industry pioneer
The procedure went pretty well. It was my first time doing a job like this and I learned a lot in the process.
Minerva Networks
Great sales, amazing support and product
Sales - I love when I communicate with guys who knows what, how and why to sell you something Support - When it comes down to support they do the extra steps to make sure everything is working what the support it's suppose to be in my eyes. Product - do exactly what it says it will do
Krasimir Rankov
Krasimir Rankov SDM at Solitex
I would do it again if I ever needed
Help Desk Migration is a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from FreshDesk to JIRA Service Desk. John was very helpful and responsive. He helped me through the entire process. It's worth every penny as it saved me lots of time. I would recommend this service!
Anh Kato
Anh Kato Senior Support Engineer at Oliver Wight
The straightforward Desk.com to Zendesk migration for Cosmos - a quarterly science magazine.
The procedure was very straightforward and any questions were responded to very quickly. If the opportunity presents itself, I would definitely use Help Desk Migration Service again.This tool took the “painful” and “time consuming” factors out of the data migration.
Cosmos Magazine
Great service

Great service, migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.

Roland Nowak
Roland Nowak Director at Nova IT Solutions
Great communication
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Luke Roller
Luke Roller Director of Operation at The Core Technology Group
Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk
Features for mapping data fields are good. Step by step approach for managing the migration process is well designed. Very responsive support! The team even have made a quick product update to meet my needs in real time!
Andrei Kamarouski
Andrei Kamarouski Business Analytics Director, Co-founder at SMM3
The pet insurance company PetPlan moved a large amount of data to a new platform.
The migration went well. We had a large amount of data to move so it took some time, but overall the process was went well and John Barnaby (our Account Manager) was very helpful throughout the migration process
Petplan Pet Insurance
Help Desk Migration made the transfer of data very painless.
With Help Desk Migration I was able to preconfigure the Zendesk, run the migration overnight and come into a functioning system the next morning.
Ozonics LLC
Simply outstanding service

The software was easy to use and amazingly simple to integrate. They saved many man hours and for that we are very grateful. Literally, no concerns with this product whatsoever. The team helped even when we were unsure of what we were doing.

Andrew Stonehill-Brooks
Andrew Stonehill-Brooks Chairperson
I would do it again if I ever needed
Help Desk Migration is a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from FreshDesk to JIRA Service Desk. John was very helpful and responsive. He helped me through the entire process. It's worth every penny as it saved me lots of time. I would recommend this service!
Anonymous at Zendesk Marketplace
Anonymous at Zendesk Marketplace
The custom help desk migration from an outdated ReadyDesk to Freshdesk
I don’t know how much business you do with regards to FreshDesk but we have been very impressed with the results so far.The main wins for us as I say was the data history allowing us to quickly search on the calls to date. With next to no training the team have taken to it very quickly something that is a testament to its good design.Many thanks for the fast turnaround – and wish you guys success in future migrations.
Hexagon Group
Easy-to-use Help Scout migration for Mayvik Inc
We have done migrations in the past by writing custom code for the HelpScout API. Your product saved a significant amount of time.Can’t say what someone else's objective is but for us it was about simplicity and good support. We found both of those things when using Help Desk Migration!
Migration went smoothly, all questions where answered swiftly and clearly.
Migration went smoothly, all questions where answered swiftly and clearly by John.
Timothy Borg
Timothy Borg Information Systems Administrator at Dragonara Interactive Limited
I would use the tool again though I hope we don't migrate support platforms again in the near future so we hopefully won't need the tool!
I would advise that they really think through all of the dependencies outside of just the data migration. We had multiple meetings to figure out what needed to happen and in what order. Identifying all of the dependencies really helped the night of the transition to make sure everything went smoothly.
Andrew Garrett
Andrew Garrett Senior Manager, Data Science & Engineering at Contactually
Migration from Samanage to FreshService. Simple, straight forward and a massive time saver!

The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Usingthis service avoided any issues.

Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.

Chris James
Chris James IT Infrastructure Team at Travel Company
Help Desk Migration was great with us
Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
The migration went as planned, we have not found any issues in the transferred data.
Help Desk Migration made the transfer of data very painless. With Help Desk I was able to preconfigure the Zendesk, run Help Desk overnight and come into a functioning system the next morning.
Stacey Hippen
Stacey Hippen Director of Operations at Ozonics LLC
The straightforward Desk.com to Zendesk migration for Cosmos - a quarterly science magazine.

The procedure was very straightforward and any questions were responded to very quickly. If the opportunity presents itself, I would definitely use Help Desk Migration Service again.This tool took the “painful” and “time consuming” factors out of the data migration.

Chantelle Viani
Chantelle Viani Associate Publisher at Cosmos Magazine
I would use the tool again though I hope we don't migrate support platforms again in the near future so we hopefully won't need the tool!
We decided to migrate data because we wanted all of our historical information in Zendesk as we are constantly using analytics to make our business more efficient and having the support data in one spot makes that effort much simpler.
Contactually
So easy!
Great DIY tool for migrating your data and the customer service/support was very reactive and efficient.
Bras N Things
The migration process was smooth. The Support Team was excellent at leading the charge.
The migration process was smooth. John was excellent at leading the charge. It was confusing at the beginning, but that was because we were trying to communicate via email. Once we had the video chat with John, everything went smooth from then on.
Seth Vander
Seth Vander Head of Operations at ROIcode
Quick ticket migration from existing to a new ticketing system.
Setting up links to existing and new ticketing systems was easy. Setting up field mapping was very flexible and straightforward — quick ticket migration from existing to a new ticketing system.
Neil Davidson
Neil Davidson Support Manager at Apstra
The fast and effortless help desk data migration for the premier Apple IT support company.
Our ticketing system migration couldn’t have gone any smoother. I knew what to expect up front, and wasn’t surprised by any of the results. Our deadlines were met, and correspondence was timely.
The Core Technology Group
The smooth Zendesk migration for Digital Product Studio.
The migration went well - John was on hand to personally ensure the process went smoothly for us. Everything was clear, and the sample migration helped us decide this was a product we could trust.
Good product and perfect support!
Usage and support was awesome.
Elmar Pigeaud
Elmar Pigeaud Co-founder & Manager at Indica Search
The tool used for this service is fantastic. Transferring data via API logic is genius.

Migrating all of the data from HappyFox to Freshservice. Freshservice doesn't import much of anything unless you use the API, and I didn't have the time to do it myself. Why invent the wheel when this service already did all the research and programming?

I found this site while doing some API research. Once I found tested the demo and received the low price quote, it was evident that it would cost me much more time in man-hours to do the migration myself.

Kyle Tate
Kyle Tate IT Manager at Renewable Energy Infrastructure Group
Imported tickets from CSV to Zendesk
We had to import tickets from CSV file to Zendesk. The migration tool is really easy to use and everything was transfered without one problem. We only had to upload CSV to Dropbox, which took some extra time, but it worked.
Gregor Štern
Gregor Štern Internet marketing specialist at CREATIM RZISNIK PERC
Really quick and easy
Was really quick and easy to handle the migration. When I had a problem, The support team were quick to help and resolve the problem.
Mohammed Al Ragom
Mohammed Al Ragom Founder at Greenetworks
A game-changer for Zendesk migration
This tool has given us the ability to process things in Zendesk without needing an engineer to write to their specific API. It's been a game changer for many of our departments and has allowed our engineering team to keep focused on other priorities.
Katherine Priore
Katherine Priore Director of IT at Avalon Risk Management
Price is hard to beat and the product just works!
We sunset an older proprietary system with tickets and moved to Zendesk for ticket management. With Help Desk Migration, there was no need to figure out how to format the CSV to fit into an API ticket import was a huge time saver. The price is hard to beat and the product just works!
Rusty Rutledge
Rusty Rutledge Platform Administrator at Integrity Staffing Solutions
Sit back and relax as Relokia take care of consolidating multiple Zendesk instances
Consolidating multiple Zendesk instances into a single branded instance, thereby saving the customer money. We need historical data because legislation in Africa (POPI act) requires any interaction history with a customer to be kept for the lifetime of the relationship and then for 5 years beyond. My tips for those who also want to migrate are: 1) Use the chat feature if you need guidance in the process, this really helps. 2) If migrating to a multi-brand environment, make sure the brands are set-up beforehand and the target environment is prepared with macros, triggers, views, automations, etc. 3) Sit back and relax as Relokia take care of the rest.
Jean Arnall
Jean Arnall Principal Consultant at Illation
A migration 100% without the help of any consultants
Our migration of 77k+ tickets as well as a complete Help Center with all its content, went absolutely wonderful. While there of course were 1-2 hiccups (as there always are in big projects like this), the availability of the support team was just perfect and anything that may have went slightly wrong, was fixed immediately. Yulia & Yaro were just lovely to work with, always available when we needed their suppport, big big thank you! This was the first time we did a migration 100% without the help of any consultants - and we are very happy with the results. Highly recommend using this tool AND consider the Concierge Service as well.
Yvonne Uder
Yvonne Uder Customer service employee at Myposter GmbH

And there's more success stories...

How SiFo Solutions Migrated from Freshdesk to Zendesk with Help Desk Migration
UrbanYou used Help Desk Migration to transfer data from one Zendesk account to another.
How to Successfully Migrate from Intercom to Zendesk: Customer Testimonial

Customers choose us for

Ease of use

The user interface and experience was perfect. I was walked step by step through the process with info included along the way to help me answer my own questions or learn more about the specific step I was on.

Dominic, CIO
G2 Crowd

High quality support

Their customer service is absolutely amazing so IF you run into issues with your migration, they have your back and will get you taken care of quickly.

Jesse, Owner
G2 Crowd

Individual approach

Natalia was very helpful through the whole process. Conferenced in with us to make sure all our customizations were what we wanted. Communication was far better than we anticipated.

Project Manager in
Information Technology and Services
G2 Crowd

Migrate with confidence

Migrate your data with a team of people dedicated to help you succeed

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