Zendesk to Help Scout data migration made easy

Encoded communications, safe servers, latest authorization methods

Automated process, don't have downtime, excluded workflow breaks

Flexible pricing to provide an opportunity + charge balance

Our customers

We’ve won the trust of brands across areas

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Start your transmit by reviewing Source records, workflows, and apps. Review data filtering and field matching to the Target. Create a movement scenario, that covers the timeline and customer service reps training.

Security and Compliance Review

Verify data complies with safety regulations. Configure permissions and access settings to secure the migration.

Preparation

Migration

Data Mapping and Customization

Align data fields amongst your Source and Target. Pick pre-built custom settings from the list or discuss specific personalization for the data movement.

Demo Migration

Do a trial Demo to figure out how the transmit tool operates. Review results and adapt settings as required.

Data Verification

Ensure all moved data in the Target is precise, fully captured, and appropriately formatted.

Full Data Migration

Transfer all chosen data, embracing tickets, contacts, attachments, and associated information.

Delta Migration

Capture any fresh or updated data that tweaked at the time of the Full data transfer.

Interval Migration*

Data movement can be halted and restarted to align with your schedule, with zero interruption. You can pause up to five times for a duration of five days each, coordinated by our sales team during business hours.

Migration

Post-Migration Phase

Go Live

Deploy the Target for all reps. Deactivate the Source if required and save data backups.

Post-Migration Phase

What Kind of Records Can You Migrate from Zendesk to Help Scout ?

With Help Desk Migration Wizard, you can with no bother import and export sizable amount of various data entities to or from Zendesk to Help Scout. Review the parameters of record types you can migrate implementing automation service by yourself from tech representatives.

Do you have specific Zendesk to Help Scout import inquirements?

Schedule a call and tell us about a nonstandard data import.

Zendesk entitiesHelp Scout entities
Help desk
GroupsTeams
AgentsUsers
OrganizationsCompanies
CustomersCustomers
TicketsConversations
Knowledge Base
CategoriesCollections
SectionsCategories
ArticlesArticles
Get Started

Why migrate with Help Desk Migration?

  • Zero downtime
    Migrate data smoothly - ensure workflows operational and serve customers effectively.
  • Increased efficiency
    Easily migrate data and set up predefined and custom fields with the out-of-box Migration Wizard.
  • Organized ticket transmiting
    The Migration Wizard moves tickets and all related records, preserving the data structure unchanged on the Target.
  • Personalized support
    Our support reps is available to navigate you by means of chat, email, or phone.
  • Thorough import framework
    Our team will create a comprehensive plan for data import, securing a seamless process and safe data.
  • Pre-built options and customizations
    Choose automated options or seek specific adjustments, and we'll guarantee your data is preserved.

How Does Zendesk to Help Scout Data Migration Work?

Our automated migration service lets you export and import data in a few simple actions. If you’re dealing with a elaborate data structure, feel free to select our custom route. We’re up for it to fulfill your unique demands.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Grow Your Zendesk to Help Scout Move
with These Functionalities

Convey a tailored data transfer experience that matches your business preferences. The Help Desk Migration service brings features to aid you to succeed your customer service data migration in the automated and secure manner.

  • Omit attachments

    Does your expected support service platform present compact data storage? Bypass attachments, especially if your current data drop none of its value without them. The data import and export time will decrease significantly.

  • Create a additional tag to the imported tickets

    Are you going to work a source platform during data export? To reduce chaos, add extra tags to the exported tickets to distinguish them from the left ones.

  • Migrate inline images as attachments

    Import the images set in into tickets as attachments. The data export time might go up, but the images will stay along on a new platform.

  • Test drive our Demo with custom records by exporting 20 entities

    If you require to see how selected entities look like in the destination help desk solution, launch this free custom Demo and pick 20 entities for a migration.

  • Import newest records first

    Opt for this feature to move your newest records in a chronological flow, from newest to oldest. This custom feature is exclusive to Full Migrations.

  • Migrate side conversations

    Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.

  • Import call recordings

    You may require support service call recordings for coaching your customer support team. Help Desk Migration service enhances you migrate them to the new customer service tool as attachments.

Your Help Desk Data Import is Secured at Each Stage

Employing Help Desk Migration app, don't worry about security of valuable data. We properly check all facilities and make improvements, so that your data is safe according to the fresh requirements.

We enforce a stringent 2FA authentication policy

Help Desk Migration Wizard applies 2FA authentication. On top of that, only your company representatives with admin rights can export your Zendesk records. Linked, these safety measures remove the dangers of data leakage.

We use 3-layer

Help Desk Migration enables three layers of business records protection. At the physical level, we cover our data hosting equipment from logical and physical intrusion. At the application layer, we cease any forbidden log in to your data on our service. And, finally, on the network layer, we secure our networks from cyber abuse.

We comply with industry-standard fundamentals

Our Help Desk Migration service commits to top ranking security fundamentals, ensuring maximum protection for your business records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data security standards. And our extended compliance portfolio continues getting enlarged.

What is the cost of your Zendesk to Help Scout data migration?

And now to the burning question. How much will it cost to switch from Zendesk to Help Scout? The price will largely lean on the data volume you want to migrate, the complexity of your requirements, and the options you’ll choose or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.

Run a Demo to get the price

Reviews inspires us elevate our tool: Some thoughts from our customers

Download checklist

Find out the way to prepare for Help Scout data migration

Prepare for Help Scout data migration by checking an in-depth step-by-step guide

Complete Zendesk to Help Scout Migration in a Couple Clicks

Migrate your business records from Zendesk to Help Scout with no trouble and without disrupting your supreme objective of resolving your clients’ inquiries.

More tips and tricks about data import

Want to learn more? Our help section is providing information on support service enhancement and help desk data migration. Explore it today!

Pricing Overview of 7 Help Desk Solutions: Which Works Best for You?

Raise your hand if you’ve thought about Zendesk pricing recently? Are you looking ...

Selecting Zendesk Alternative: How to Shape Your Customer Service

Why should you look for a Zendesk alternative? When working with a help ...

Here are 8 Desk Software Solutions Made for Educational Institutions

There is a common misconception that help desk software is mainly used in ...

Sign up