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Freshdesk to Zendesk
migration serviceHelp Desk Migration partner of Zendesk

Smooth , no special skill set or programming required. A complete Freshdesk to Zendesk data migration tool.

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Your best tool for Freshdesk to Zendesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on what data you need to move and start the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the target platform and enjoy the magic happening.
Record structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost critical customer support information.
Effortless process

No need to worry about coding or constantly control each record transferred.

Just attach both platforms, pick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we created a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Zendesk

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in Zendesk.

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Sustained connection between object and people

When migrating your data from Freshdesk to Zendesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Zendesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Zendesk work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Freshdesk to Zendesk.

  • Fill out the form with requested credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Zendesk all data

    Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from Freshdesk to Zendesk.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Zendesk import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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