Kayako to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth , no special know how or coding required. A complete Kayako to Freshservice data migration instrument.

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Your best tool for Kayako to Freshservice data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply decide on customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost vital customer support information.
Automated migration

Scared that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool user friendly as it can possibly be.

Connect the help desks, pick data, click ok, and you’re done!

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our team members can access to your passwords or records.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we work to propose the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Kayako to Freshservice

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right places in Freshservice.

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Sustained connection between object and people

When migrating your data from Kayako to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Freshservice work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Kayako to Freshservice.

  • Fill in the form with requested credentials to permit our data migration tool to fetch data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from Kayako to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshservice import

Our staff would be more than happy to perform a personalized migration if you have particular demands.
Get a price estimation

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