Freshservice to Salesforce Service Cloud
migration service

Effortless, no special skill set or programming required. A complete Freshservice to Salesforce Service Cloud data migration tool.

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Your best tool for Freshservice to Salesforce Service Cloud data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer support information.
Easy process

No need to worry about coding or constantly watch each record transferred.

Just attach both platforms, pick what you want to take to a new database and allow the tool do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is key which is why we created a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Salesforce Service Cloud

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the records end up being in the right places in Salesforce Service Cloud.

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Sustained relation between object and people

When migrating your data from Freshservice to Salesforce Service Cloud we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Salesforce Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Salesforce Service Cloud work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Freshservice to Salesforce Service Cloud.

  • Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect Salesforce Service Cloud

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences.

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Salesforce Service Cloud everything

    When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Freshservice to Salesforce Service Cloud.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Salesforce Service Cloud import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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