Help Desk Migration partner of Freshservice

ServiceNow to Freshservice data migration done simply


Encoded communications, safe servers, modern authorization mechanisms

Automated method, no time-out, excluded workflow pauses

Deal pricing to guarantee a function + cost balance

Our customers

We’ve won the trust of companies among sectors

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What Types of Records Can You Import from ServiceNow to Freshservice ?

With Help Desk Migration Wizard, you can with ease import or export solid amount of different data types to or from ServiceNow to Freshservice. Check out the parameters of record types you can migrate using automated tool without any assistance from tech representatives.

Do you look for nonstandard ServiceNow to Freshservice import inquirements?

Let's discuss your specific needs for a nonstandard data import.

ServiceNow entities Freshservice entities
Help Desk
Groups Groups
Users(Admins) Agents
Companies Departments
Users Requesters
Incidents Tickets
Changes Changes
Problems Problems
Knowledge Base
Knowledge Bases Categories
Categories Folders
Articles Articles
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How ServiceNow to Freshservice Data Migration Performs

Our automated migration service lets you import and export data in five simple steps. However, if you have unique requirements or a non-standard data structure, feel free to go with a custom approach.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred


Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Improve Your ServiceNow to Freshservice Move with These Functionalities

  • Omit attachments

    Does your targeted support service platform present compact data storage? Bypass attachments, particularly if your current support data loses none of its value without them. The data import time will drop greatly.

  • Create a additional tag to the imported tickets

    Are you going to work a current help desk system during data migration? To avoid disorder, add tags to the exported tickets to separate them from the remaining ones.

  • Demo with custom data: Choose 20 entities for migration

    If you need to check how particular entities will look like in the destination customer service tool, run this free custom Demo and choose 20 entities for a export.

Your Help Desk Data Migration is Secured at Each Stage

With Help Desk Migration solution, don't worry about safety of valuable data. We frequently test all facilities and make updates, so that your business data is protected according to the recent requirements.

We enforce a stringent two-factor authentication policy

Help Desk Migration Wizard applies two-factor authentication. Besides, your company representatives can only migrate ServiceNow records if they got admin access. With these safety functions in place, you don't worry about data leak.

We apply 3-layer

We offer three layers of data safety: physical (we protect our data hosting equipment against physical and logical intrusion), network (we take care of our networks against cyber attacks), and app (we secure your business data within our importing service from unauthorized log in).

We satisfy industry-standard levels

Help Desk Migration commits to top ranking security fundamentals, delivering maximum safety for your data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety levels. And our broad compliance set keeps getting expanded.

What is the cost of your ServiceNow to Freshservice data migration?

And now to the burning question. How much will it cost to switch from ServiceNow to Freshservice? The price will mostly build upon the records volume you need to transfer, the complexity of your requirements, and the features you’ll choose or customizations you’ll ask for. Run a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.

Run a Demo to get the price

Reviews inspires us elevate our solution: Few thoughts from our customers

Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

Begin by conducting a comprehensive audit and cleaning ServiceNow to eliminate duplicate data. Determine the specific records you want to migrate and temporarily disable any triggers or notifications that may disrupt the migration.

Next, configure the necessary settings on Freshservice to prepare for the data migration. If you require assistance, rely on the Help Desk Migration team to guide you in planning and executing an accurate data import.

After the migration is complete, download and review reports to validate the migrated IDs and ensure their alignment with the original records.

Prior to migrating from ServiceNow to Freshservice, it is essential to perform a series of preparatory steps:

  • Generate an API key to connect Freshservice to Migration Wizard.
  • Create custom fields on Freshservice that mirror those on Zendesk.
  • Set up agent profiles for seamless matching.
  • Turn off email notifications for tickets.
  • Disable the Priority Matrix feature for helpdesk productivity.
  • Switch off scenarios, automations, workflow, and closure rules.

For more details, check this Freshservice Data Migration Checklist.

Help Desk Migration provides customers with a choice of three support plans: Standard, Premium, and Signature. The Standard package, available for free, includes email, phone, and chat support from our team during weekdays, with a response time of up to 24 hours. On the other hand, the Premium and Signature packages offer enhanced support options, including weekday assistance from Monday to Friday and extended 8-hour weekend support through email, phone, and chat.

The speed of the migration process from ServiceNow to Freshservice relies on the number of records and attachments you have, as well as the API limits associated with your ServiceNow and Freshservice accounts. A higher set of API limits will result in a quicker migration. To ensure a smooth and timely migration, optimize your API limits.

With Help Desk Migration, you can maintain uninterrupted customer support during the data import. Once the Full Migration is finished, you have the option to conduct a Delta Migration, enabling the import of solely new or updated records to prevent any duplication.

Before migrating to Freshservice, set up custom fields for incidents, problems, and changes that correspond to those on ServiceNow. This way, their data will migrate correctly to Freshservice.

Complete ServiceNow to Freshservice Migration in a Couple Clicks

Import your business records from ServiceNow to Freshservice painlessly and without confusing your highest mission of solving your clients’ inquiries.

Find out more tips and tricks about data import

Want to learn more? Our resources is providing information on customer service enhancement and help desk business records migration. Take a look at it!

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