Help Desk Migration partner of Freshservice

The Simplest and Issue-free ServiceNow to Freshservice Data Import App You'll Find

Encoded communications, safe servers, modern authorization mechanisms
Automated method, no time-out, excluded workflow pauses
Deal pricing to guarantee a function + cost balance
Our customers

We’ve won the trust of companies among sectors

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How ServiceNow to Freshservice Data Migration Performs

Our automated migration service lets you import and export data in five simple steps. However, if you have unique requirements or a non-standard data structure, feel free to go with a custom approach.

Step 1. Begin by connecting your ServiceNow and Freshservice systems

Step 2. Choose the data you need to import from ServiceNow to Freshservice or vice versa

Step 3. Match your data in ServiceNow and Freshservice and implement the necessary changes if they don’t

Step 4. Preview the results by initiating Free Demo Migration

Step 5. If the data import is great to you, continue with Full Data Migration

That’s it! Are you all set to import from ServiceNow to Freshservice? It will save time and assets with no damaging excellence.

Step 1. Contact us for personalized help desk data import

Step 2. Greenlight Help Desk Migration migration ninjas lead you through your custom data migration

Step 3. Start a Demo Migration to see what your data will look like once imported

Step 4. If everything is great, initiate your Full Data Migration

Enjoy painless, personalized data import from ServiceNow to Freshservice, with qualified support reps at every stage. Don’t fret. Help Desk Migration qualified support reps is on hand to help you in every stage of the process.

Help Desk Migration Is Best Business Option When Exporting from ServiceNow to Freshservice

Focus on your main goals. We'll deal with the heavy lifting

Whether you’re migrating from ServiceNow to Freshservice, use our automated migration solution. It will help you to migrate all your data to a selected help desk system in just a few clicks. Thus, you will get your import or export accomplished in a timely fashion without putting crucial works on the back burner.

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Castle gates

Data import with confidence

Our Migration Wizard includes measures for ensuring your customer service data is secure throughout the migration process. We provide utmost records protection using proven procedures, including regulatory compliance, accepted server safeguarding, and approved security tests.

Move ahead with the migration service that clients praise

With multiple successful data import and exports done by our Migration Wizard, our migration service has earned numerous service-related awards and positive feedback. And our pursuit of value does not end there. Because our goal is to cover most of your import and export inquirements, we keep growing our service and regularly advance it with fresh functioning.

Mapping fields window

Use intuitive mapping to deal with your most complex needs

Help Desk Migration service will rescue you from copy-pasting data entities or setting lacking fields during ServiceNow to Freshservice migration. Help Desk Migration tool allows you map entities and modify your data migration. You get to preserve the system of your data with minimal effort.

Select a convenient time for data import

Start by the help desk data migration whenever it fits into your schedule. On top of that, Help Desk Migration Delta option will let you to export the most recently updated data entities after the historical customer service data was exported. Then, relax and let our migration service make the rest.

Scheduling window
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Work with a support representatives you can fully be sure of

Don’t worry about having challenges while running your Supported Platform data migration. Help Desk Migration support representatives is in place to assist you with any tasks. With multiple familiarity migrating records, Help Desk Migration experts are well-skilled to ensure a accomplished import of your data.

What Types of Records Can You Import from ServiceNow to Freshservice ?

With Help Desk Migration Wizard, you can with ease import or export solid amount of different data types to or from ServiceNow to Freshservice. Check out the parameters of record types you can migrate using automated tool without any assistance from tech representatives.

Do you look for nonstandard ServiceNow to Freshservice import inquirements?

Let's discuss your specific needs for a nonstandard data import.

ServiceNow entities Freshservice entities
Help Desk
Groups Groups
Users(Admins) Agents
Companies Departments
Users Requesters
Incidents Tickets
Changes Changes
Problems Problems
Knowledge Base
Knowledge Bases Categories
Categories Folders
Articles Articles
Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Improve Your ServiceNow to Freshservice Move with These Functionalities

Omit attachments

Does your targeted support service platform present compact data storage? Bypass attachments, particularly if your current support data loses none of its value without them. The data import time will drop greatly.

Create a additional tag to the imported tickets

Are you going to work a current help desk system during data migration? To avoid disorder, add tags to the exported tickets to separate them from the remaining ones.

Demo with custom data: Choose 20 entities for migration

If you need to check how particular entities will look like in the destination customer service tool, run this free custom Demo and choose 20 entities for a export.

What is the cost of your ServiceNow to Freshservice data migration?

And now to the burning question. How much will it cost to switch from ServiceNow to Freshservice? The price will mostly build upon the records volume you need to transfer, the complexity of your requirements, and the features you’ll choose or customizations you’ll ask for. Run a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.

Run a Demo to get the price

Your Help Desk Data Migration is Secured at Each Stage

With Help Desk Migration solution, don't worry about safety of valuable data. We frequently test all facilities and make updates, so that your business data is protected according to the recent requirements.

We enforce a stringent two-factor authentication policy

Help Desk Migration Wizard applies two-factor authentication. Besides, your company representatives can only migrate ServiceNow records if they got admin access. With these safety functions in place, you don't worry about data leak.

We apply 3-layer

We offer three layers of data safety: physical (we protect our data hosting equipment against physical and logical intrusion), network (we take care of our networks against cyber attacks), and app (we secure your business data within our importing service from unauthorized log in).

We satisfy industry-standard levels

Help Desk Migration commits to top ranking security fundamentals, delivering maximum safety for your data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety levels. And our broad compliance set keeps getting expanded.

Reviews inspires us elevate our solution: Few thoughts from our customers

Complete ServiceNow to Freshservice Migration in a Couple Clicks

Import your business records from ServiceNow to Freshservice painlessly and without confusing your highest mission of solving your clients’ inquiries.
Start data migration

Find out more tips and tricks about data import

Want to learn more? Our resources is providing information on customer service enhancement and help desk business records migration. Take a look at it!

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Frequently Asked Questions

Begin by conducting a comprehensive audit and cleaning ServiceNow to eliminate duplicate data. Determine the specific records you want to migrate and temporarily disable any triggers or notifications that may disrupt the migration.

Next, configure the necessary settings on Freshservice to prepare for the data migration. If you require assistance, rely on the Help Desk Migration team to guide you in planning and executing an accurate data import.

After the migration is complete, download and review reports to validate the migrated IDs and ensure their alignment with the original records.

Prior to migrating from ServiceNow to Freshservice, it is essential to perform a series of preparatory steps:

  • Generate an API key to connect Freshservice to Migration Wizard.
  • Create custom fields on Freshservice that mirror those on Zendesk.
  • Set up agent profiles for seamless matching.
  • Turn off email notifications for tickets.
  • Disable the Priority Matrix feature for helpdesk productivity.
  • Switch off scenarios, automations, workflow, and closure rules.

For more details, check this Freshservice Data Migration Checklist.

Help Desk Migration provides customers with a choice of three support plans: Standard, Premium, and Signature. The Standard package, available for free, includes email, phone, and chat support from our team during weekdays, with a response time of up to 24 hours. On the other hand, the Premium and Signature packages offer enhanced support options, including weekday assistance from Monday to Friday and extended 8-hour weekend support through email, phone, and chat.

The speed of the migration process from ServiceNow to Freshservice relies on the number of records and attachments you have, as well as the API limits associated with your ServiceNow and Freshservice accounts. A higher set of API limits will result in a quicker migration. To ensure a smooth and timely migration, optimize your API limits.

With Help Desk Migration, you can maintain uninterrupted customer support during the data import. Once the Full Migration is finished, you have the option to conduct a Delta Migration, enabling the import of solely new or updated records to prevent any duplication.

Before migrating to Freshservice, set up custom fields for incidents, problems, and changes that correspond to those on ServiceNow. This way, their data will migrate correctly to Freshservice.

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