Help Desk Migration partner of Freshdesk

Kayako to Freshdesk data migration done easily

Encoded dialogues, secured servers, modern authorization methods

Automated approach, no operations time-out, reduced workflow drops

Reasonable pricing to guarantee a function + charge balance

Our customers

We’ve achieved the of companies among sectors

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Begin your transition by determining Source data, workflows, and apps. Examine data cleaning and field alignment to the Target. Formulate a transition strategy, including the framework and user coaching.

Security and Compliance Review

Make sure data complies with security requirements. Establish permissions and access settings to secure the replication.

Preparation

Migration

Data Mapping and Customization

Match data fields among the Source and Target. Pick pre-built custom features from the set or ask for certain tailoring for the data migration.

Demo Migration

Initiate a free trial Demo to understand how the transition tool operates. Spot results and alter mapping as you wish.

Data Verification

Confirm all transmitted records in the Target is correct, fully captured, and appropriately organized.

Full Data Migration

Shift all required records, encompassing tickets, contacts, attachments, and related information.

Delta Migration

Net any newest or updated records that altered at the time of the Full data transfer.

Interval Migration*

Data replication can be interrupted and continued to accommodate your outline, with zero interruption. You can halt up to five times for five days per pause, managed by our sales crew during business hours.

Migration

Post-Migration Phase

Go Live

Present the Target for all customer service agents. Turn off the Source if necessary and ensure data backups.

Post-Migration Phase

What Sorts of Entities Can You Import from Kayako to Freshdesk ?

With Help Desk Migration tool, you can without trouble import or export sizable amount of varying data types to or from Kayako to Freshdesk. Examine the list of entities you can migrate incorporating automation service without extra guidance from tech representatives.

Do you want particular Kayako to Freshdesk import or export requirements?

Let's discuss your requirements for a personalized data migration.

Kayako entitiesFreshdesk entities
Help desk
TeamsGroups
AgentsAgents
OrganizationsCompanies
UsersContacts
ConversationsTickets
Knowledge Base
CategoriesCategories
SectionsFolders
ArticlesArticles
Get Started

Why transmit with Help Desk Migration?

  • Without downtime
    Move data effortlessly - maintain workflows running smoothly and assist customers without hassle.
  • Increased efficiency
    Quickly shift data and arrange standard and tailored fields with the intelligent Migration Wizard.
  • Seamless ticket migration
    The Migration Wizard transmits tickets and all connected data, maintaining the data structure intact on the Target.
  • Expert support
    Our support crew is equipped to help you through chat, email, or phone.
  • Effective movement strategy
    Our migration experts will establish a well-defined plan for data import, guaranteeing a seamless process and safe records.
  • Flexible customizations
    Opt for pre-designed options or inquire about personalization, and we'll ensure your data is correct.

How Kayako to Freshdesk Data Migration Flows

Our automated migration app empowers you import and export records in a few simple actions. However, if you have special demands or a unique data structure, feel free to select a custom mode.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Elevate Your Kayako to Freshdesk Import
with These Options

Acquire a smooth data transmition experience that aligns your business preferences. The Help Desk Migration service delivers functionalities to facilitate you to accomplish your support service data transmitting in the smooth route.

  • Transfer content versions of your help center

    Get your multilingual knowledge base articles to your desired help desk system easily! Apply our “Migrate content translations” functionality and transfe translated versions of each article automatedly.

  • Leave behind attachments

    Does your future help desk solution provide definite data storage? Bypass attachments, particularly if your historical support service data loses none of its value without them. The data import time will cut down considerably.

  • Apply a extra tag to the exported tickets

    Are you going to run a current help desk platform during data import? To lessen chaos, apply tags to the exported tickets to differentiate them from the remaining ones.

  • Import inline images as attachments

    Export the images fixed into tickets as attachments. The data import and export time might take more time, but the images will stay along on a future help desk solution.

  • Give a try to our Demo with custom records by importing 20 entities

    If you expect to see how handpicked entities look like in the destination support service platform, go for this free custom Demo and choose 20 entities for a test.

Your Help Desk Data Import is Secured at Each and Every Phase

Help Desk Migration tool offers endless import features without damaging on security. We properly scan all facilities and make updates, so that your data is protected based on the recent standards.

We employ a rigid two-factor access policy

Help Desk Migration Wizard secured your records from illegal getting access with two-factor access. What’s more, only your business reps with admin rights can import your Kayako records. With these safety measures in place, you won’t have to worry about data leakage.

We employ 3-layer

Help Desk Migration ensures three levels of business data security. At the physical level, we safeguard our data hosting facilities from any breach. At the application level, we block any illegal log in to your data on our platform. And, finally, on the network layer, we secure our networks from digital harm.

Meet security fundamentals

Help Desk Migration service fulfills to upmost security principles, providing maximum safety for your business records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety fundamentals. And our wast compliance portfolio is getting extended.

What is the cost of your Kayako to Freshdesk data migration?

And now to the burning question. How much will it cost to switch from Kayako to Freshdesk? The price will mostly build upon the business data volume you want to transfer, the complexity of your specifications, and the features you’ll select or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.

Run a Demo to get the price

Reviews motivates us upgrade our solution: Several thoughts from Help Desk Migration customers

Download checklist

Find out the way to prepare for Freshdesk data migration

Prepare for Freshdesk data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

With Help Desk Migration, you can automatedly move the following records from Kayako to Freshdesk:

  • tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, Created_at, Updated_at, Closed_at;
  • knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.

If you want to move your data from Kayako to Freshdesk, follow these steps:

  • Cleanse and audit your data on Kayako to remove duplicates.
  • Choose which records to transfer and turn off triggers and notifications that may interrupt the migration.
  • Set up the migration settings on Freshdesk or seek assistance from Help Desk Migration.
  • After the migration, download reports and verify that the IDs of the transferred data match the original records.

Refer to the checklists for guidance:

The Kayako to Freshdesk migration duration relies on the number of records and the API limits of both Kayako and Freshdesk accounts. Having higher API limits will result in a faster data migration process.

Once you finish your Kayako to Freshdesk migration, you can check how your help desk records look on Freshdesk. Review the migration results table to see which records were migrated, failed, or skipped. Download the reports and copy the record IDs to verify everything is correct. If you have any assistance, contact our support team.

To ensure a smooth Kayako to Freshdesk migration, follow a checklist. Here are some tips to help you prepare:

  • Create custom fields on Freshdesk that match your Kayako data.
  • Add agent profiles to Freshdesk that are the same as in Kayako.
  • Generate API keys for both platforms.
  • Compare and note similarities and differences between the two platforms.

After completing the Free Demo Migration or making the final settings edit to the Free Demo, you have a 30-day window to start the Full Data Migration. If you fail to initiate the Full Migration within the specified timeframe, the Free Demo will be archived.

You don't have to be a coding expert to move your customer data from Kayako to Freshdesk. Our Migration Wizard makes it easy and straightforward. With an intuitive onboarding process and step-by-step guidance, you can quickly configure and complete your migration without hassle.

Packed Kayako to Freshdesk Migration in Several Clicks

Import your business data from Kayako to Freshdesk conveniently and without disturbing your utmost mission of working out your clients’ concerns.

Get more information about data import and export

Want to learn more? Our resources is full of information on support service enhancement and help desk software import. Take a look at it!

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