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Kayako to Jira Service Management
migration service

Smooth , no special knowledge or programming required. A complete Kayako to Jira Service Management data migration instrument.

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Your best tool for Kayako to Jira Service Management data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just pick what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and enjoy the magic happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost vital customer service details.
Effortless procedure

You don’t have to bother about scripting or continuously control each record moved.

Just attach your source and target, tick what you want to migrate and let the tool do the remainder.

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your credentials or records.

You can be sure that with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Kayako to Jira Service Management

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right destinations in Jira Service Management.

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When migrating your data from Kayako to Jira Service Management we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Jira Service Management work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Kayako to Jira Service Management.

  • Connect Kayako

    Fill out the form with necessary credentials to allow our data migration tool to access data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    When everything's tested, choose a quiet time with the minimal load on the support department and start migrating from Kayako to Jira Service Management.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Jira Service Management import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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