Automated Zendesk® to HubSpot Service Hub Migration

Automated Zendesk® to
HubSpot Service Hub Migration

Migrate Zendesk® to HubSpot with no data loss and zero downtime. Our HubSpot migration tool maps tickets, contacts, companies, deals, agents, and custom properties into a unified customer record. Maintain compliance (SOC 2, GDPR, HIPAA) while replacing manual CSV import with API migration. Unify the conversations inbox, HubSpot AI, and Breeze across a single Smart CRM ecosystem.

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60k+ Migrations
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2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

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Biggest takeaways

Automated Zendesk® to HubSpot Migration

Automated Zendesk® to HubSpot migration moves your Zendesk® tickets, contacts, agents (users), companies, knowledge base articles, attachments, tags, and custom objects directly to HubSpot Service Hub.

Fast Migration Timeline

Most transfers wrap up within 24-48 hours (though datasets over 500K tickets may take longer). The support data migration tool runs in the background, keeping your active support queue up and running.

Free Demo Migration

Test a Free Demo migration that transfers 20 real records to your HubSpot account, so you can check the formatting and setup before committing financially.

Delta Migration

A Delta migration catches any tickets created or updated during the transition. This guarantees a clean cutover with zero data loss when your team switches to HubSpot.

Flexible Scheduling with Interval Migration

Flexible scheduling with Interval Migration allows you to choose exactly when to start helpdesk replatforming. You can pause and resume the import during off-peak hours, evenings, or weekends, so it never disrupts your daily operations.

Custom Migration

Custom migration delivers tailored configurations: complex data structures, unique deduplication rules, or specific business logic. The migration team manages the setup, saving your internal developers' time.

Security & Compliance

Help Desk Migration is SOC 2 Type II certified, GDPR compliant, and HIPAA-compliant, securing your data with AES-256 encryption at rest and TLS 1.2+ in transit. Our platform processes your data on isolated infrastructure and deletes it within 30 days.

What data can you migrate from Zendesk® to HubSpot Service Hub?

A Zendesk® to HubSpot migration moves support data: tickets, contacts, companies, agents, Help Center articles, side conversations, and attachments from Zendesk® to HubSpot Service Hub. No manual cleanup required after the customer support migration.

Zendesk® data migration with Help Desk Migration covers every record type in that list. HubSpot Service Hub migration maps each one automatically, no manual re-entry or cleanup after the run. If you're still weighing your options, a Zendesk® vs HubSpot Service Hub comparison can help you confirm the right direction before committing. Check out how to plan help desk migration, then go over what exactly moves to HubSpot.

Considering other sources? If you are evaluating a different source platform, read our dedicated guide on Intercom to HubSpot Service Hub migration.

Tickets

Subject, description, status, priority, custom fields, tags, and creation timestamps all move. Each ticket maps to a HubSpot ticket pipeline and stage. Standard ticket statuses convert automatically; custom ones you define during the mapping step.

Knowledge Base Articles

Zendesk® Help Center articles don't migrate automatically. The process is manual: export your articles from Zendesk® as a CSV, then use HubSpot's native importer to bring them into HubSpot Knowledge Base.

Agents

Agent profiles, assignment history, and role mappings transfer. Zendesk® Light Agents map to non-billing HubSpot users.

Contacts

Name, email, phone, custom properties, and the full ticket history attached to that person. Each contact lands in HubSpot's CRM with its existing associations to companies and tickets preserved.

Attachments

File attachments on tickets and articles transfer. Inline images embedded in ticket replies can move as standalone attachments if you need the visual context preserved on the HubSpot side.

Tags

Every Zendesk® tag carries over. Migrated records also get an additional tag of your choosing, useful for filtering historical Zendesk® data from new HubSpot tickets in reports.

Companies

Organization name, domain, custom fields, and every linked contact. The association between a company and its tickets survives the move, which is the whole point of CRM consolidation.

Notes & Internal Comments

Public replies and private internal notes both come across, keeping the full conversation thread intact per ticket.

Side Conversations

Zendesk® side conversations migrate as private comments on the parent HubSpot ticket. The context stays visible to your team; customers never see it.

What doesn't migrate from Zendesk® to HubSpot directly

Three things need a separate plan.

Download Zendesk® Talk call recordings before you cut over.

You need to rebuild Zendesk® Explore reports in HubSpot's native reporting dashboard.

Zendesk® Sell objects: deals, leads, Sell contacts, need a custom migration scoped separately.

Zendesk® automations, triggers, and macros also don't map 1:1 to HubSpot Workflows. The architectures are different enough that a direct port would break logic. We export each rule into a structured reference document detailing conditions, actions, and execution order. Your team can then rebuild workflows in HubSpot without any guesswork.

Why Companies Move from Freshservice to Jira Service Management

See if HubSpot Service Hub fits your team. Run a free 20-record Demo migration and check every association before you pay.

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How the Zendesk® to HubSpot Service Hub migration works

If you're wondering how to migrate from Zendesk® to HubSpot, the answer is five steps. The whole Zendesk® to HubSpot migration runs while both platforms stay live. Your support team never stops working, and your customers never notice anything has happened. Here's what each step actually involves.

1. Connect Zendesk® and HubSpot

Authenticate both platforms via OAuth or API key. The automated migration tool needs read access to Zendesk® tickets, users, and organizations, and write access to HubSpot tickets, contacts, and companies. Nothing moves yet. The Migration Wizard reads your field schema, so you know exactly what maps to what before a single record transfers.

2. Map fields and choose what to migrate

Standard fields map automatically: Zendesk® Subject to HubSpot Ticket Name, Zendesk® Customer to HubSpot Contact, Zendesk® Organization to HubSpot Company. Review and adjust the full mapping side by side in the Migration Wizard.

Custom fields need a manual step: create the corresponding custom properties in HubSpot first, then map them in the tool. Ticket statuses map to ticket pipeline stages. You define which status corresponds to which stage.

3. Filter & Migrate Only What Matters

Easily filter your Zendesk® data by date, status, tags, groups, priority, custom fields, and more — so you migrate only the records you actually need.

4. Run a free Demo migration (20 records)

The tool moves 20 sample tickets into HubSpot before the Full migration runs. Check associations, verify custom fields, and confirm agent assignments. Most teams catch their mapping errors here, on 20 records instead of 200,000. Skipping it tends to be expensive.

The Demo is free. No credit card. Rerun it as many times as you need.

5. Launch the Full Migration

The Full Migration runs in the background. Zendesk® stays live, tickets keep flowing, agents keep working. HubSpot stays live, too. The migration tool never touches either platform's queue.

Under 50,000 tickets typically finish in under 24 hours. We recommend scheduling instances with 300,000+ tickets and heavy attachments over a weekend. The tool respects HubSpot API rate limits automatically, so it won't compete with your marketing or sales workflows.

6. Validate and run the Delta migration

Once the main run finishes, spot-check records across different ticket pipeline stages. Verify contacts and companies have the right associations.

Then run Delta. It picks up every ticket created or updated in Zendesk® during the migration window. Without it, those records wouldn't exist in HubSpot. With it, your instance is fully current.

Once validation passes, flip your routing rules to point at HubSpot's conversations inbox. That's the cutover.

Your data tells you more than any demo video. See exactly where every ticket lands before you commit.

No credit card required

Built-in Zendesk® to HubSpot migration options

Every Zendesk® to HubSpot import has something unusual about it. A field that doesn't map cleanly. Attachments nobody wants to pay storage for. Light agents who need access but not a billable seat. The options below cover the cases that come up most often. No custom work, no back-and-forth with the team. Toggle any of them during the mapping step before the Full switch.

Add tags to migrated tickets

Tag every transferred record with a label like migrated-from-zendesk. When someone filters tickets in HubSpot three months from now, they'll know exactly where that record came from.

Here's how tagging works in practice

Migrate the newest records first

Start with the most recent tickets so your team works from current data in HubSpot while the older archive catches up in the background. Useful when you can't afford to wait for a Full transfer before going live.

See how prioritizing recent records works

Skip attachments

Leave file attachments behind to cut migration time and keep HubSpot storage lean. Worth it if your Zendesk® instance is carrying years of files that nobody opens.

Here's what skipping attachments actually means for your migration

Migrate inline images as attachments

Images embedded in ticket replies transfer as standalone attachments. The visual context stays intact on the HubSpot side regardless of how HubSpot renders inline content.

Find out how inline image migration works

Custom Demo (20 specific records)

Don't let the tool pick the sample. Hand-pick the 20 tickets you actually want to test. The right choice if you have unusual field configurations or associations you want to validate before committing to a Full Migration.

Check out how a custom Demo works

Map Zendesk® Light Agents

The help desk migration tool maps Light Agents to non-agent HubSpot users. They keep their access. They don't take up a paid Service Hub seat.

See how Light Agent mapping works

Preserve original Zendesk® ticket IDs

The original Zendesk® ticket ID writes to a custom HubSpot property called Legacy Ticket ID. Anyone on your team can pull up a historical record by its original number without touching an export file.

Here's how Legacy Ticket ID works

Map side conversations to private comments

Zendesk® side conversations with vendors, internal teams, or third parties migrate as private comments on the corresponding HubSpot ticket. The customer thread stays clean. The internal context stays visible to your team.

See how side conversation migration works

Custom field logic

Non-standard field types, multi-select properties, and conditional ticket logic that doesn't auto-map: flag it before the Full Migration. The team looks at it and handles the mapping before anything moves.

Check out how we handle custom field logic

Delta, Interval, and Custom migration modes for complex support data

Most migrations don't fail during the run. They fail in the final stretch: a batch of tickets created during cutover never makes it to HubSpot, the migration saturates the API and slows down live workflows, or the data is complex enough that no standard template fits. The three modes below exist for exactly those situations.

Delta migration

Tickets don't stop coming in while the migration runs. Any ticket created or updated in Zendesk® between the start and end of the main run wouldn't exist in HubSpot without a second pass. Delta migration is that second pass. Running post-migration, it catches gap data to ensure your HubSpot instance is fully current with zero duplicates or manual cleanup required. If pausing inbound support isn't an option for your team, this isn't optional.

See how Delta migration works

Interval migration

Large Zendesk® data migrations put pressure on HubSpot API rate limits. When that happens, your live marketing and sales automations slow down. Interval migration lets you run the transfer in scheduled batches: off-hours, over a weekend, or timed around known HubSpot workflow windows. The migration still completes in full. It just runs without competing with the rest of your stack.

What is an Interval migration

Custom migration

Complex elements like custom objects, multi-system merges, or unique compliance rules don't fit standard templates. Avoid forcing complex data into a basic setup. The custom migration team scopes the work, handles the mapping and prep, and builds the logic. No engineering hours from your side. You describe what you need. We handle the rest.

Talk to the custom migration team

Pricing for Zendesk® to HubSpot Service Hub migration

Your total record volume determines your Zendesk® to HubSpot migration pricing. You pay a single fee for the entire move. The cost per record drops as your volume increases.

We count records by type: tickets, contacts, companies, and agents. Attachments, comments, and notes do not count as separate records and do not add to your total.

Your final investment depends on three key factors: total record count, selected one-click options, and your service package tier. The Migration Wizard calculates the exact figure automatically after your Demo runs. You see a precise itemized price before you decide whether to launch the Full Migration. No estimate, no invoice after the fact.

Priced separately:

  • Custom migration (complex field logic, HubSpot custom objects)
  • Zendesk® Sell object migration
  • HIPAA-compliant migration infrastructure
  • Dedicated migration manager for large enterprise runs

One thing to be clear on: Help Desk Migration pricing covers the support data migration only. HubSpot Service Hub licensing is a separate cost you pay directly to HubSpot. If you haven't confirmed your Service Hub tier yet, do that before the migration. You'll need write access to the ticket, contact, and company objects at a minimum.

The free Demo migration is free. It moves 20 real tickets from your live Zendesk® account into HubSpot Service Hub. No credit card. No commitment. No limit on how many times you run it. The exact price for your Full Migration appears in the Migration Wizard once the Demo completes.

Migration Checkout

Run a free Demo to see your exact migration price.

No credit card required

See full pricing details

Security and Compliance

Safe, encrypted, and fully documented data migrations

Help Desk Migration holds SOC 2 Type II and ISO 27001 certifications and maintains full GDPR compliance. The platform encrypts data using AES-256 at rest and TLS 1.2+ in transit, processing all records exclusively within certified, high-security data centers.

You control exactly which records the API migration tool can access, and you can revoke those permissions at any time through your admin panel. Once your migration completes, our system automatically deletes all records.

We provide HIPAA-compliant infrastructure on request for regulated industries, including healthcare organizations, insurance platforms, and anyone handling protected health information.

Review our security documentation for full technical controls.

SOC 2 Type II | GDPR · HIPAA (on request) | ISO 27001 | AES-256 | TLS 1.2+

What customers say about migrating from Zendesk® to HubSpot

"Tickets and contacts now live together."

"We'd been running Zendesk® for four years and the Zendesk® HubSpot integration with our HubSpot CRM was always the weak link. The migration took less than a day, way faster than we expected, and every ticket came through with the right contact association. Our sales team can now see full support history directly in the deal record. That was the whole point of the move and it works exactly as promised."

SL
Sarah L. Head of Customer Success, SaaS company (200 employees)

"Ran the demo on a Thursday afternoon. By Friday morning we'd confirmed every field mapped correctly and launched the full migration. Came back Monday to a clean HubSpot instance. The delta migration caught 47 tickets created over the weekend. Nothing was lost."

MK
Marcus K. Support Operations Manager, E-commerce (500 employees)

"We had 8 years of Zendesk® tickets, roughly 340,000 records. The team flagged two custom field types that needed manual attention before the run. Everything else migrated automatically. I expected this to be a multi-week project. It took four days total."

JP
James P. Director of Support, FinTech startup

Find more customer success stories

Join 60,000 teams running support on HubSpot. Start with a free Demo and see your data in HubSpot before you pay anything.

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FAQs: Zendesk® to HubSpot Service Hub migration

A Zendesk® to HubSpot import typically takes 1–2 weeks from start to finish. That timeline covers preparation, field mapping, the free Demo, the Full migration run, validation, and Delta. The automated data switch completes in the background and doesn't require your team to be present. Exact timing depends on record volume and attachment size. Run the free Demo first to get a reliable estimate for your specific dataset.

None. Tickets keep flowing, agents keep working, and customers keep getting responses. After the Full transfer completes, Delta migration picks up every ticket created or updated in Zendesk® since the migration started, so your HubSpot instance is fully current before you switch routing. The Delta run takes a fraction of the time the main migration took.

The HubSpot migration tool moves tickets, contacts, companies, agents, attachments, public and private notes, tags, side conversations, and call recordings (transferred as attachments). What doesn't transfer automatically:
  • Zendesk® Explore reports need rebuilding in HubSpot Reporting.
  • Automations, triggers, and macros don't transfer directly. The tool exports them as a structured document your team can use to rebuild in HubSpot Workflows.
  • Knowledge base articles are not part of the standard run. Confirm with the team whether KB migration is available for your setup.

Not through the standard automated run. The recommended path is to export your Zendesk® Help Center articles as a CSV and use HubSpot's native importer. Categories, cross-links, and locale variants will need manual review after import. If your KB is large or multilingual, flag this with the migration team before the project starts so it's factored into your timeline.

Standard fields (subject, status, priority, requester, assignee) map automatically. For custom fields, create them as custom properties in HubSpot first, then map them in the Migration Wizard before the Full switch. Tags migrate to HubSpot custom properties rather than native tags. You can still filter and segment by those values; they just live in a property field. Optionally, the original Zendesk® ticket ID can write to a custom "Legacy Ticket ID" property so historical records stay traceable.

Zendesk® HubSpot integration during the cutover window to keep both platforms in sync while the migration completes. Both platforms run independently and simultaneously during the transfer. Tickets keep flowing, agents keep working, and customers keep getting responses. Once the Full Migration completes, Delta migration picks up every ticket created or updated in Zendesk® since the migration started. This closes the gap, so your team has a fully current HubSpot CRM before switching routing. The Delta run takes a fraction of the time the main migration took.

Macros that insert pre-written text map to HubSpot Snippets. Triggers and automations translate conceptually to HubSpot Workflows, but need to be rebuilt manually — the two platforms handle automation differently enough that a direct port would break things. Before the migration runs, Help Desk Migration exports every macro, trigger, and automation as a structured document with conditions and actions spelled out. Custom development is available on request.

Zendesk® to HubSpot migration pricing is based on your total record volume. The Migration Wizard calculates the exact price automatically after your Demo runs. So you see a precise, itemized figure before committing to the Full Migration. Custom work (complex field logic, HubSpot custom objects, compliance requirements) is scoped and priced separately. The Demo is always free.

Help Desk Migration is SOC 2 Type II certified and compliant with GDPR, CCPA, HIPAA, and PCI Level 1. The migration tool encrypts data using AES-256 at rest and TLS 1.2+ in transit. It processes your workloads on isolated infrastructure and deletes all records within 30 days of project completion. You can request HIPAA-compliant infrastructure.

Yes. The free demo migration moves 20 real tickets from your Zendesk® account into HubSpot so you can check associations, verify custom fields, and confirm agent assignments. No credit card, no commitment, no time limit — rerun it as many times as needed after adjusting field mapping. The exact price for your Full Migration appears in the Migration Wizard once the demo completes.
Help Desk Migration

Ready to leave Zendesk® for HubSpot Service Hub?

The free Demo migration moves 20 real tickets from your live Zendesk® to HubSpot Service Hub. No staging environment, no dummy data. Your actual records, in the right place, ready to inspect.

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No credit card required SOC 2 certified 60,000+ migrations completed

Olha Butenets
AUTHOR

Olha Butenets

Head of Sales & Support

Olha is a distinguished help desk migration expert and an esteemed lead for our Sales and Support team. With over 4 years of experience and a track record of 2000+ successful migrations, she specializes in masterminding high-stakes enterprise data migrations while focusing on total data integrity and operational continuity.

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Zendesk® is a registered trademark of Zendesk, Inc. Help Desk Migration is not affiliated with, sponsored by, or endorsed by Zendesk, Inc.
We provide data migration services that work with Zendesk's platform.