Help Desk Migration partner of Intercom

Secure Zendesk to Intercom data migration services

Encrypted dialogues, secured servers, modern authorization approaches

Automated approach, no time-out, reduced workflow drops

Bargain pricing to deliver an opportunity + rate balance

Our customers

Customers among different niches choose us

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Begin your transfer by evaluating Source data, modus operandi, and integrations. Evaluate data filtering and field alignment to the Target. Make a transition strategy, involving the agenda and support reps training.

Security and Compliance Review

Ensure data complies with security protocols. Establish permissions and access settings to protect the transfer.

Preparation

Migration

Data Mapping and Customization

Map data fields amid the Source and Target. Settle on automated custom settings from the list or ask for unique personalization for the record replication.

Demo Migration

Carry out a free trial Demo to understand how the replication app functions. Check outcomes and alter mapping as required.

Data Verification

Review all migrated records in the Target is correct, fully captured, and properly structured.

Full Data Migration

Transmit all chosen records, encompassing tickets, contacts, attachments, and related data.

Delta Migration

Net any fresh or updated records that tweaked for the time of the Full data movement.

Interval Migration*

Data transmit can be halted and continued to cohere your outline, with no downtime. You can stop up to five instances for five days per pause, organized by our sales crew during business hours.

Migration

Post-Migration Phase

Go Live

Launch the Target for all agents. Disable the Source if required and ensure data backups.

Post-Migration Phase

What Entities Can You Import from Zendesk to Intercom ?

With our Migration tool, you can conveniently import and export massive portions of varied records types to or from Zendesk to Intercom. Check out the details of entities you can import or export applying automation by yourself from tech support team.

Do you require distinguishing Zendesk to Intercom import or export requirements?

Let's discuss your requirements for a nonstandard data import.

Zendesk objectsIntercom objects
Help desk
GroupsTeams
AgentsAdmins
OrganizationsCompanies
CustomersUsers and leads
TicketsConversations
Knowledge Base
CategoriesCollections
SectionsSections
ArticlesArticles
Get Started

Why transmit with Help Desk Migration?

  • Without downtime
    Shift data effortlessly - maintain workflows running smoothly and serve customers without delays.
  • Enhanced efficiency
    Effortlessly shift data and configure predefined and tailored fields with the out-of-box Migration Wizard.
  • Streamlined ticket transfer
    The Migration Wizard migrates tickets and all connected data, maintaining the data structure intact on the Target.
  • Dedicated support service
    Our support team is prepared to help you through chat, email, or phone.
  • Comprehensive transfer strategy
    Our migration experts will establish a detailed plan for data import, guaranteeing a hassle-free process and protected data.
  • Flexible customizations
    Pick automated options or ask for specific adjustments, and we'll ensure your data is preserved.

How Zendesk to Intercom Data Migration Performs

You can carry out records migration in a few simple actions, using our automated migration app. However, if you have special demands or a non-standard data structure, feel free to go with a custom route.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Advance Your Zendesk to Intercom Import
with These Options

Share a smooth data transmition experience that reconciles your business needs. The Help Desk Migration service brings features to help you to accomplish your support service records migration in the painless approach.

  • Transfer knowledge base articles translations

    Get your multilingual knowledge base articles to your desired help desk app easily! Take advantage of our “Migrate content translations” opportunity and import translated versions of each article automatedly.

  • Skip attachments

    Does your desired support service platform provide definite data storage? Omit attachments, specially if your current support data loses none of its value without them. The data import time will go down remarkably.

  • Add a additional tag to the exported tickets

    Are you going to work a current help desk tool during data export? To exclude mess, add extra tags to the imported tickets to identify them from the existing ones.

  • Import inline images as attachments

    Import the images fixed into tickets as attachments. The data migration time might take more time, but the images will never disappear along with the current a destination help desk system.

  • Take a look our Demo with custom records by copying 20 entities

    If you require to check how particular entities look like in the desired support service platform, schedule this free custom Demo and pick 20 entities for a test.

  • Migrate newest records first

    Choose this feature to transfer your most recent records in a chronological flow, from most recent to oldest. This custom capability is applicable to Full Migrations.

  • Migrate side conversations

    Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.

  • Migrate call recordings

    You may need support service call recordings for teaching your customer service reps. Our tool allows you import or export them to the expected support service platform as attachments.

Your Help Desk Data Import or Export is the Whole Way Long

Help Desk Migration service provides endless import features with no compromising on safety. We regularly check all servers and make advancements, so that your business data is safe according to the fresh standards.

We use a rigid two-factor access policy

Help Desk Migration Wizard shields your information from unwanted getting access with two-factor access. What’s more, only your company representatives with admin rights can import your Zendesk records. United, these security measures prevent the dangers of information leak.

Three-layer business data security

We ensure 3 levels of records security: physical (we take care of our data hosting facilities against physical and logical intrusion), network (we protect our networks against digital attacks), and app (we secure your business data within our data migration service against prohibited log in).

We follow protection principles

Help Desk Migration service fulfills to upmost security principles, providing utmost greatest security for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data safety principles. And our extended compliance set is getting expanded.

How much does Zendesk to Intercom data migration cost?

How much will you need to invest in the switch from Zendesk to Intercom? The price will mostly lean on the business data volume you need to move, the complexity of your requirements, and the features you’ll choose or customizations you’ll request. Set a Free Demo to test the Migration Wizard work and find out how much your data switch will cost.

Run a Demo to get the price

Feedback motivates us upgrade our tool: Several words from our clients

Download checklist

Find out the way to prepare for Intercom data migration

Prepare for Intercom data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

To prepare your Zendesk account for migration, take the time to assess and refine your data. Once ready, schedule the migration, create a checklist for configuring settings, disable the source tool, and set up Intercom to match your requirements. From there, kickstart the data transfer and ensure smooth migration by verifying IDs along the way.

Before making the move to Intercom, there are a couple of things to take care of. Start by creating your teammates and teams on Intercom, just like you did on Zendesk. Additionally, don't forget to disable notifications and set up custom fields for conversations. Following these steps will guarantee a seamless transition to Intercom. Check the Intercom Data Migration Checklist for more information.

The duration of the migration from Zendesk to Intercom may vary based on factors such as the volume of data and attachments being transferred and the API limits set for your Zendesk and Intercom accounts. It's worth noting that higher API limits can lead to a speedier migration.

While migrating from Zendesk to Intercom, a few specific data elements can't be transferred. These include inline images, knowledge base attachments, CC in tickets, and "Created at" dates for tickets and comments. However, aside from these limitations, you have the freedom to transfer as much help desk and knowledge base data as you need to Intercom. So, rest assured, you can smoothly transition most of your valuable information.

Help Desk Migration has an amazing Free Demo Migration that brings immense value. With this feature, you can effortlessly test the migration and get a sneak peek of the results beforehand. During the demo, our Migration Wizard smoothly transfers a sample of 20 random conversations and articles to Intercom. But wait, there's more! You also have the option to go for a Custom Demo, where you can specify the exact conversation and article IDs you want to migrate.

Your Zendesk data remains completely intact even after a successful migration to Intercom. Rest assured, the migration won't make any changes or deletions to your valuable Zendesk account data. It stays exactly as it is!

The Migration Wizard keeps you in the loop with live progress updates, ensuring you stay informed about the number of imported records. On top of that, rest assured that email notifications will be sent your way once your Free Demo or Full Data Migration wraps up.

Full Zendesk to Intercom Migration in Several Clicks

Export your business records from Zendesk to Intercom painlessly without confusing from what truly matters — working out your clients’ concerns. Help Desk Migration solution takes on all the work behind the scenes when you simply enjoy working with your selected platform.

Get more tips and tricks about data import and export

Interested to learn more? Our blog is full of information on support service advancement and help desk platforms migration. Take a look at it!

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