What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response within the first hour after reaching out seems like an ordinary thing to a customer. Unfortunately,...
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There are hundreds if not thousands of different help desk systems. Generally, they accomplish the same thing – allow managing customer support. The specifics of which to choose depend on the needs of your business and the workflow inside the support team....
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May 15, 2018, is the end of life date for Microsoft’s Parature. The service will be terminated and no longer available for users. By this time, Parature users should have moved to Dynamics 365 for Customer Service using the migration tool provided by Microsoft or...
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If you keep up with the latest news in business, you should know that Salesforce decided to retire Desk. com. Starting March 13, 2018, the help desk is not available for new clients; and on March 13, 2020, Salesforce will shut down the platform completely. Up until...
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We’re happy to announce that you can migrate from and to Gorgias automatically. Using our service, you can transition such types of records as: – Tickets; – Agents; – Tags; – Attachments. Please, note that Gorgias does not have a built-in...
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Help Scout reinvented the shared inbox: made it efficient and easy to use. However, Help Scout is mostly loved by small teams. If you’re looking to scale your business at a greater pace then you should find a more advanced help desk. Because the bigger the business,...
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On March 13, 2018, Salesforce stopped selling Desk.com to the new clients, and after March 13, 2020, the company will discontinue the support of the platform. Though there is no need for immediate action, you should start evaluating the options available on the market...
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We’d like to inform you that on May 1st we will have a day off due to Labour Day. Thus, chat, email and phone support will be unavailable. We will answer all inquiries on May 2nd. Thank you for...
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Working in customer service means you’re a tough cookie. People are irrational, emotional and unpredictable. Anticipating and satisfying their needs is a great mastery. So, to deliver outstanding service, be it support, consultation or sale, you must keep up with the...
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Do you know the difference between a help desk and a service desk? They are very closely related. However, they are not the same. Each type of support software has its purpose, a set of functions and areas of use. So, knowing which one is the right fit for your...
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A good helpdesk that meets the needs of your company is a significant productivity booster. It can help take the tedious tasks out the way, reply to customers faster and improve customer satisfaction. However, the quality of your service depends not on the helpdesk...
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It’s no secret that loyal customers are a treasure сhest for any business. They not only drive more profit but also bring in new customers through referring their friends and family, which helps you save resources for customer acquisition. The ingredients of building...
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One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: “Why should we consider a paid system when there is an open source solution readily available for free?” Fair enough....
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Security on the Internet is a big deal. We understand all the responsibility we carry for your data, thus, strive to provide secure ways to connect your accounts. Now, Help Desk Migration uses OAuth access delegation standard for all API requests to Zendesk, Intercom,...
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Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical specs on both sides, thus there’s always room for bugs or mistakes. However, with a little bit of preparation, you can...
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We’re excited to announce that Help Desk Migration has successfully passed the qualification and became an official partner of Zendesk. Zendesk has grown from a group of three enthusiasts with few laptops to one of the biggest providers of help desk software. As of...
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We would like to inform you that April 7-9 are State Holidays and our team will take a couple days off. Therefore, any tickets submitted during that time will take longer to resolve. We will be back to a regular support schedule on the 10th of April. Thank you for...
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No matter what industry you’re in or what skill set you to possess, you definitely feel some sort of hesitation before deciding on entrepreneurial pursuits or some personal stuff. From here, you usually do two things: surf the Internet for help and ask friends and/or...
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