Your Guide to a Hassle-Free Zendesk to Jira Service Management Migration

The speed of your Zendesk to Jira Service Management migration depends on data volume, attachment size, and API limits. Higher API limits mean faster data transfers, so optimizing them can help. Skipping attachments is another way to speed up the process.

Migration Wizard supports transferring the following records from Zendesk to Jira Service Management: tickets, contacts, organizations, agents, attachments, notes (public and private), tags, inline images, custom fields, and dates (Created at, Updated at, Closed at). It also includes knowledge base articles, categories, sections, attachments, inline images, and tags. If you need to migrate other records, contact our support team for a custom solution.

Migration Wizard has no limits on the data volume you can transfer from Zendesk to Jira Service Management. However, keep the following in mind:

• You can't migrate groups, CC in tickets, and contact custom fields to Jira Service Management.
• You can move organizations, but they won't link to tickets by default.
• Jira's API doesn't support importing custom fields for organizations. To work around this, migrate organizations via a CSV file. Jira will then update custom field data for existing companies and populate custom fields for new ones.

You can transfer attachments from Zendesk tickets to Jira Service Management. Adjust the size limits in Jira. If you don’t need attachments, skip them. Note that skipping attachments won’t interfere with migrating inline images as attachments.

Migration Wizard shows default and custom fields from both Zendesk and Jira Service Management. This way, you can map fields correctly and ensure their values match. System fields map automatically, and you can’t change their mapping. If any fields are missing, you can create them in Jira Service Management during the mapping process.

Migration Wizard transfers users and customers from Zendesk to Jira Service Management by default. However, consider the following:

• Do not deactivate users; our migration tool won’t migrate their requests.
• If a customer has a private email in Jira Service Management, Migration Wizard creates a new contact by adding +1 to the original email address.
• If you have a deleted customer in Jira Service Management, Migration Wizard creates a new contact with +1 added to the original email. Jira Service Management holds the original email for 30 days after deletion. Our migration solution can’t assign the same email address to a new customer during this time.

You can run a Free Demo as many times as needed before the Full Migration. During each Demo, the migration tool imports 20 random tickets and articles. So you can test different settings and mappings before proceeding with the Full Migration. For testing specific records, choose a Demo with custom data and select 20 specific tickets and article IDs for the migration.

Before migrating from Zendesk to Jira Service Management, adjust key settings in your Jira account:

1. Manually set up users.
2. Create matching custom fields.
3. Enable the Public sign-up settings to migrate contacts.
4. Increase the size limit of attachments.
5. Disable email notifications and automations.
6. Create a team-managed project.

Help Desk Migration is an automated service that supports migrations between over 70 help desk platforms. It offers unlimited Free Demo migrations, intuitive data mapping, flexible record filtering, pre-built custom options, and service packages for advanced features. Enjoy a seamless, secure, and efficient data transfer with no coding required.

If Demo Migration gets suspended, you’ll receive an email notification. Then go to Migration Wizard and check reports for failed or skipped records. For skipped records, contact our support team. If you have failed records, fix them and restart your Demo.