Fast & safe Kustomer to Zendesk data migration services
Encoded chats, safe servers, newest authorization methods
Automated approach, zero time-out, excluded workflow breaks
Fair charging to guarantee a function + charge balance
We’ve built the of companies across industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To begin a customer service data transition, assess your Source's records, operations, and integrations. Evaluate data filtering and check up the Source’s obligatory and tailored field equivalents on Target. Create a out-and-out transmit tactic that contains timeline, scenario, and support agent coaching.
Security and Compliance Review
Ensure all data governonce adheres with industry security standards. Grant necessary permissions and access controls for the replication process.
Migration
Data Mapping and Customization
Align records fields among your Source and Target. Set automated custom opportunities from the set or discuss the tailoring to accommodate the records transition to your unique business needs.
Demo Migration
Carry out a free test Demo with a small data bunch to check out how the transition solution operates. Verify the Demo results and alter mapping as you need.
Data Verification
Meticulously study the transmitted data in Target. Validate that all data are correct, complete, and appropriately formatted.
Full Data Migration
Shift all required records, containing tickets, contacts, attachments, and linked information.
Delta Migration
Net any newest or updated records that altered at the time of the Full transition process.
Interval Migration*
Data replication can be cutoff and revived to serve your business schedule, establishing continuing customer service with no downtime. You can halt it up to five times, each lasting no more than five days, and our sales team organized the process at the time of declared operational hours.
Post-Migration Phase
Go Live
Start the Target for all users. Turn off the Source if appropriate, insuring data backups are saved securely.
What Records Can You Import from Kustomer to Zendesk ?
With Help Desk Migration app, you can with ease import or export sizable portions of varied data types to or from Kustomer to Zendesk. Take a look the selection of data types you can import making use of automation without extra assistance from tech representatives.
Do you need especial Kustomer to Zendesk import inquirements?
Schedule a call and tell us about a customized data import.
| Kustomer entities | Zendesk entities | |
|---|---|---|
| Help Desk | ||
| Teams | Groups | |
| Users | Agents | |
| Companies | Organizations | |
| Customers | Customers | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sub Categories | Sections | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history is key to your success. By migrating your data with Help Desk Migration, you ensure:
Without downtime
Stay operational while migrating. Your processes will not be put on hold, so you can keep supporting customers without any interruptions.Increased efficiency
The automated, secure Migration Wizard makes data transfers smooth. Simple data mapping of standard and custom fields.Organized ticket retrieval
The Migration Wizard migrates your tickets and related data, keeping everything organized as it was.Personalized support
Whether you need assistance via live chat, email, or phone, our support agents is ready to guide you every step of the way.Detailed data relocation planning
Our managers will prepare a solid plan for the data import that involves all the points, so everything flows easily. This way, you can bypass any issues during the relocation, and your data will be safe and sound.Flexible customizations
Adjust your migration with automated options. If you require specific adjustments, like data filtering or changing the field type, we’re here to handle you transfer data how you need it.
How Kustomer to Zendesk Data Migration Works
You can carry out data migration in five simple steps, applying our automated migration service. If you’re dealing with a elaborate data structure, feel free to choose our custom route. We’re up for it to meet your special demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Kustomer to Zendesk Export
with These Options
Receive a automated data transfer experience that meets your business needs. The Help Desk Migration service brings functionalities to assist you to succeed your customer service records transmitting in the secure and automated mode.
Transfer content versions of your help center
Get your multilingual help center articles to your target help desk system easily! Take advantage of our “Migrate content translations” opportunity and transfe translated versions of each article automatedly.
Omit attachments
Does your future customer service tool provide compact data storage? Omit attachments, specially if your historical support service data lose no track of processes without them. The data import and export time will decrease remarkably.
Create a extra tag to the imported tickets
Are you going to run a source help desk tool during data migration? To get rid of mess, take advantage of extra tags to the exported tickets to mark out them from the existing ones.
Migrate inline images as attachments
Don’t want to lose images fixed into the tickets? You can migrate them to the targeted help desk platform as attachments.
Give a try to our Demo with custom records by moving 20 entities
If you need to see how chosen entities will look like in the destination platform, start this free custom Demo and choose 20 entities for a test.
Import newest data first
Choose this castomization to move your newest records in a chronological order, from most recent to oldest. This out-of-the-box feature is applicable to Full Migrations.
Focus on your core goals. We'll deal with the heavy lifting
Whether you’re importing from Kustomer to Zendesk, make use of our automated migration service. It will permit you to import or export all your data to a selected help desk in just a couple of clicks. Thus, you can receive your migration done quickly without putting pivotal tasks on the shelf.
Data import and export complies with security requirements
The Migration Wizard will handle your data security during all phases of the migration process. We deliver maximum customer service records safety incorporating tried modes, with regulatory compliance, suitable server maintenance, and constant security analysis.
Use the migration solution that clients praise
Myriads of efficient migrations and lots of awards and gratifying feedback can assure the high standard of our migration service. What’s more, we don’t stop there. We go ahead to grow our app and present useful options to ensure we’re covering most of your data import needs.
Use comprehensive mapping to deal with your most complex needs
Help Desk Migration tool will relieve you from copy-pasting records or making wanted data types during Kustomer to Zendesk migration. So you can map regular and custom-made ticket fields, or else transform your data import right in our tool. You sustain the structure of your business data with minor job.
Pick a fitting time for data import
Pick the most fitting time to initiate the help desk import process. What’s more, Help Desk Migration Delta migration option will let you to export the freshly changed records after the historical records was imported. Then, relax and let our migration app handle the rest.
Work with a support representatives you can completely be sure of
Are you fighting challenges with your Supported Platform data import? Empower Help Desk Migration support team search into your obstacle. With years of successful data import and export mastery, they can fin a solution to any challenge linked with your customer support migration or even offer help during the total data import and export.
Your Help Desk Data Import is the Whole Way Along
Help Desk Migration solution ensures endless migration options with no compromising on security. We regularly audit all facilities and make improvements, so that your data is protected matching to the fresh standards.
We enforce a firm two-factor authentication policy
Help Desk Migration Wizard secured your data from illegal acquiring access with 2FA authentication. Additionally, only your agents with admin access rights can export your Kustomer data. With these security features arranged, you won’t have to worry about data leak.
Three-layer data protection
We deliver three levels of records safety: physical (we secure our hosting facilities against physical and logical breach), network (we take care of our networks against digital attacks), and app (we secure your business records within our migration platform against unlawful log in).
We meet safety levels
We protect your data based on all major security levels. Help Desk Migration service possesses an comprehensive set of compliance, and we keep expanding it. These days, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety principles.
What is the cost of your Kustomer to Zendesk data migration?
And now to the burning question. How much will it cost to switch from Kustomer to Zendesk? The cost will mostly build upon the data volume you want to move, the complexity of your specifications, and the features you’ll select or custom work you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews helps us upgrade our solution: Some words from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Elevating Zendesk Data Import Efficiency
Elevate your Zendesk data import game with Help Desk Migration. Our Zendesk import solutions cover every aspect, from Zendesk CSV import to custom field integration, including custom user field and custom organization field mapping. We ensure that email addresses and business rules are meticulously handled throughout the process.
With our import app, you can choose from various import types and options, making Zendesk import automation a breeze. Whether you're dealing with CSV data files, ticket imports, or additional import types, Help Desk Migration has the tools to simplify your Zendesk import process.
Frequently Asked Questions
To prepare for migrating to Zendesk, there are a few steps you should follow. First, audit your Kustomer account data and remove duplicate records. Then, turn off triggers and automation in your Zendesk. Next, create an account in the Migration Wizard and connect the Source and Target platforms. Choose which objects to migrate and map the fields to avoid issues. After that, start the Zendesk migration and download the reports when finished. You can review the following checklists for more detailed guidance:
Help Desk Migration can automatedly transfer various types of records from Kustomer to Zendesk, such as tickets, groups, agents, contacts, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, Created_at, Updated_at, Closed_at, knowledge base articles with folders, categories, and inline images.
The duration of Kustomer to Zendesk migration depends on the quantity of data and attachments you have, as well as the API limits of your Kustomer and Zendesk accounts. If you have high API limits, the help desk migration will be fast.
To ensure a smooth migration from Kustomer to Zendesk, there are several preparatory steps that you need to undertake.
- Replicate the custom fields that you have in Kustomer on Zendesk.
- Set up saved replies (macros) on Zendesk.
- Create agent profiles that match those in Kustomer.
- Activate the Help Center to transfer the knowledge base records.
- Switch off triggers and automation in Zendesk.
- Disable ticket conditions in Zendesk.
You don't need coding skills or specific expertise to transfer your customer records with the Migration Wizard. The onboarding process is quick and intuitive, and the automated service will guide you through simple steps to configure your migration from Kustomer to Zendesk.
Absolutely! The Migration Wizard allows you to transfer data from several Kustomer accounts. However, remember that you need to set up a separate Demo Migration for each account to ensure a smooth and successful migration to Zendesk
There are no limitations on the number of help desk records you can migrate from Kustomer to Zendesk. However, it's important to note that the duration of the help desk migration is influenced by the volume of imported records. To speed up the migration process, you may want to request to increase your API limits beforehand or skip attachments.
Complete Kustomer to Zendesk Import in a Couple Clicks
Import your records from Kustomer to Zendesk without difficulty with no disorganizing from what actually matters — resolving your clients’ concerns. Help Desk Migration solution takes on all the work behind the scenes while you simply enjoy respond to your clients tickets your selected platform.
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