Help Desk Migration partner of Zendesk

Reliable Help Scout to Zendesk data migration service

Help Scout

Encrypted conversations, secure servers, leading authorization methods

Automated method, don't have time-out, avoiding any workflow drops

Flexible charging to guarantee a feature + charge balance

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Companies across many verticals prefer us

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What Data Can You Import from Help Scout to Zendesk ?

With our Migration service, you can simply migrate big portions of various records entities to or from Help Scout to Zendesk. Review the list of data types you can import applying automation service without extra guidance from tech support team.

Do you have exclusive Help Scout to Zendesk migration demands?

Let's discuss your requirements for a customized data import.

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How Help Scout to Zendesk Data Migration Runs

Our automated migration solution allows you import and export records in a few simple actions. If you’re trying to organize a elaborate data structure, feel free to select our tailored mode. We’re in place to fulfill your non-standard demands.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred


Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Help Scout to Zendesk Migrate with These Functions

  • Bypass attachments

    Does your destination help desk platform deliver small data storage? Omit attachments, especially if your historical support service data drop none of its value without them. The data import and export time will scale down greatly.

  • Choose a additional tag to the migrated tickets

    Are you going to work a current help desk system during data import? To exclude chaos, apply tags to the imported tickets to distinguish them from the left ones.

  • Import inline images as attachments

    Import the images added into tickets as attachments. The data export time might take more time, but the images will stay along on a new help desk platform.

  • Give a try to our Demo with custom records by transferring 20 entities

    Avoid any guessing. Ensure you comprehend absolutely how the entities look like after you’ve copied them. Help Desk Migration’s Demo with custom data empowers you choose 20 entities for a test transfer.

  • Transfer newest data first

    Opt for this option to move your newest records in a chronological flow, from most recent to oldest. The option is applicable exclusively to Full Migration.

Your Help Desk Data Import is the Whole Way Through

Employing Help Desk Migration app, don't worry about safety of critical data. We properly scan all servers and make improvements, so that your business data is safe according to the latest recommendations.

We apply a strict two-factor access policy

Help Desk Migration Wizard secured your business data from unauthorized acquiring access with 2FA access. Additionally, only your business reps with admin rights can export your Help Scout records. Combined, these safety measures eliminate the dangers of information leakage.

Three-layer business data security

We deliver 3 levels of data protection: physical (we take care of our hosting equipment against physical and logical intrusion), network (we secure our networks against digital abuse), and app (we secure your data within our importing platform against forbidden log in).

We comply with security levels

We take care of your business data based on all essential security principles. Help Desk Migration has an broad list of compliance, and we are growing it. Presently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.

How much does Help Scout to Zendesk data migration cost?

How much will you need to invest in the switch from Help Scout to Zendesk? The cost will mostly depend on the business data volume you want to migrate, the complexity of your demands, and the options you’ll choose or customizations you’ll inquire. Start a Free Demo to test the Migration Wizard performance and find out how much your data switch will cost.

Run a Demo to get the price

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Focus on efficiency During Zendesk Import

Are you seeking a seamless and efficient way to perform Zendesk data import? Look no further than Help Desk Migration! Our platform offers comprehensive Zendesk import solutions, simplifying the process of migrating your valuable data into Zendesk Support. Whether you're dealing with Zendesk CSV import, custom fields, or business rules, we've got you covered. With our automated Zendesk data importer, you can effortlessly transition your support operations to Zendesk, ensuring a hassle-free experience.

Help Desk Migration redefines Zendesk data migration with precision and customization at its core. Our platform excels in Zendesk import, providing an array of solutions tailored to your needs. Seamlessly import data to Zendesk, leveraging our advanced Zendesk data importer. Whether it's Zendesk CSV import, custom fields like custom user field and custom organization field, or email addresses subject to your business rules, we've perfected the process.

Experience unparalleled efficiency with our CSV import feature, enabling smooth handling of substantial data volumes. Customize import types and options, ensuring a seamless transition. Our bulk user import option empowers you to transfer users en masse, while the bulk organization import feature offers a streamlined approach to organizational data migration.

Trust in Help Desk Migration's expertise for a seamless Zendesk import process. Leverage the power of CSV data files, executing actual imports effortlessly. From ticket imports to automating the entire Zendesk import process, we provide the solutions you need. Partner with us for a migration that exceeds expectations.

Download checklist

Find out the way to prepare for Zendesk data migration

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Frequently Asked Questions

Prepare your Help Scout account for migration by auditing and cleansing data. Plan the migration by selecting a date, creating a checklist of settings, turning off the source tool, and applying settings to Zendesk. Initiate the data transfer process and compare the IDs of the source and target for a successful migration. Review our step-by-step checklists for guidance:

Help Desk Migration allows for a seamless transition from Help Scout to Zendesk, migrating important records such as tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, inline images, ticket and contact custom fields, CC in tickets, and Created_at, Updated_at, and Closed_at dates. Additionally, the Help Scout to Zendesk migration includes knowledge base articles with folders, categories, attachments, tags, and inline images.

To migrate from Help Scout to Zendesk, you will need to gather access credentials from both help desk platforms, including your organization’s Zendesk URL and the Docs API of Help Scout for migrating knowledge base data. Additionally, sign in to the Zendesk and Help Scout accounts.

To ensure a successful Help Scout to Zendesk migration, start by running a Free Demo Migration. This allows you to test the data transfer process and review the results table for any migrated, failed, or skipped records. Download the reports and copy the record IDs to verify the accuracy of all transferred data. If everything looks good, you can proceed with the Full Data Migration for a hassle-free transition.

By default, organization custom fields will not be transferred from Help Scout to Zendesk during a migration. However, if you require a tailored migration, you can request a Custom Demo by setting up a Demo Migration and contacting our support team.

The duration of your Help Scout to Zendesk migration is determined by the amount of data and attachments you're transferring and the API limits of both platforms. Higher API limits enable faster migration.

To ensure a smooth migration from Help Scout to Zendesk, there are a few data and settings changes that you need to make. These include:

  1. Creating custom fields with a matching 'type' in Zendesk.
  2. Setting up saved replies (macros) in Zendesk.
  3. Creating agent profiles in Zendesk.
  4. Activating the Help Center in Zendesk.

At Help Desk Migration, we offer a variety of resources to make your migration process as smooth as possible. Here are some of the resources you can access:

  • Help Center: Our Help Center contains a wealth of information about migrating from Help Scout to Zendesk, including step-by-step guides, FAQs, and best practices.
  • Blog: Our blog features articles with tips and tricks to help you optimize your migration process and ensure a successful data transfer.
  • Support team: Our support team will assist you with any questions or issues you may have during the migration process.
  • Free Demo Migration: You can run a Free Demo Migration to test the migration process and see how your data will look in Zendesk before proceeding with the full migration.
  • Support packages: Choose a support package that suits your needs, such as Standard, Premium, or Signature, for seamless migration from Help Scout to Zendesk.
  • Concierge Migration Service: select this option for full assistance and let our team handle the entire process.

We're here to help you every step of the way!

All-packed Help Scout to Zendesk Import in a Few Clicks

Import your records from Help Scout to Zendesk conveniently and with no disrupting your utmost objective of setting right your clients’ requests.

Find out more helpful insights about data migration

Interested to get more? Our resources is constantly updating information on support service advancement and help desk data import and export. Explore it today!

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