Trusted Freshdesk to Salesforce Service Cloud data migration services
Encrypted conversations, secured servers, up-to-date authorization approaches
Automated approach, no operations time-out, avoiding any workflow pauses
Reasonable charging to deliver a function + rate balance
We’ve built the trust of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To begin a data replication, assess your Source's records, modus operandi, and integrations. Consider data cleansing and analyzing the Source’s required and special field coequals on Target. Construct a comprehensive migration approach that includes outline, action plan, and agent training.
Security and Compliance Review
Make sure all data organization adheres with industry security requirements. Set up requried permissions and access controls to protect the replication.
Migration
Data Mapping and Customization
Align records fields amid the Source and Target. Handpick automated custom options from the list or discuss the customization to adjust the records replication to your unique business requirements.
Demo Migration
Run a test Demo with a little data bunch to figure out how the replication tool functions. Check the test outcomes and alter mapping as needed.
Data Verification
Carefully check the moved data in Target. Approve that all data are genuine, complete, and correctly formatted.
Full Data Migration
Transmit all required records, consisting of tickets, contacts, attachments, and correlated information.
Delta Migration
Net any newest or updated records that altered for the time of the Full replication .
Interval Migration*
Data transmit can be stopped and picked up where it left out to suit your business workflow, providing uninterrupted support service with zero downtime. You can pause it up to five times, each lasting no more than five days, and our sales crew adjusts the process for the time of specified operational hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Deactivate the Source if needed, assuring data backups are maintain securely.
What Records Can You Import from Freshdesk to Salesforce Service Cloud ?
With our Migration service, you can conveniently import or export massive piles of differing records entities to or from Freshdesk to Salesforce Service Cloud. Inspect the details of data types you can import or export using automation without extra help from tech pros.
Do you want certain Freshdesk to Salesforce Service Cloud import or export demands?
Let us know you need a customized data migration.
| Freshdesk objects | Salesforce Service Cloud objects | |
|---|---|---|
| Help Desk | ||
| Agents | Users | |
| Companies | Accounts | |
| Contacts | Contacts | |
| Tickets | Cases | |
| Knowledge Base | ||
| Categories | Top level categories | |
| Folders | Second level categories | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history intact is essential:. Migrating with Help Desk Migration offers:
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Without downtime
Stay operational while data movement. Your processes will not be put on hold, allowing you to keep working and helping customers as usual. -
Enhanced efficiency
Leverage the automated, secured Migration Wizard to move your data effortlessly. Effortlessly map both standard and custom fields. -
Easy ticket migration
The Migration Wizard migrates the tickets and all related records, so the data keeps its structure on the Target intact. -
Always here for you
Need assistance? Our dedicated support team is ready to help via live chat, email, or phone whenever you require it. -
Complete data import planning
The managers will compile a solid plan for the data relocation that includes all the specifics, so everything flows simply. Thus, you can bypass any issues during the transfer, and your data will be in good hands. -
Flexible customizations
Use pre-built options or tailor your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll make sure your data lands just right.
How Freshdesk to Salesforce Service Cloud Data Migration Flows
Our automated migration solution allows you import and export records in a few simple moves. However, if you have unique demands or a special data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Freshdesk to Salesforce Service Cloud Migrate
with These Functions
Have a seamless data transmition experience that meets your business objectives. The Help Desk Migration service delivers features to handle you to complete your support service records movement in the most suitable way.
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Transfer content versions of your help center
Get your multilingual help center to your desired help desk system easily! Choose our “Migrate content translations” functionality and import translated language versions of each article automatedly.
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Bypass attachments
Does your desired customer service tool deliver small data storage? Leave behind attachments, especially if your existing customer support records doesn’t suffer a loss of its value without them. The data migration time will cut down remarkably.
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Import inline images as attachments
Export the images added into tickets as attachments. The migration time might be longer, but the images will be moved to a expected help desk system.
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Take a look our Demo with custom records by importing 20 entities
If you require to see how certain entities look like in the targeted customer service tool, start this free custom Demo and choose 20 entities for a migration.
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Transfer newest data first
Opt for this feature to move your most recent records in a chronological flow, from most recent to oldest. This out-of-the-box option is applicable to Full Migrations.
Don’t greenlight data migration to throw off you from your work
Our automated migration service delivers a powerful tool, whether you’re importing your customer support operations from Freshdesk to Salesforce Service Cloud. With just a couple of clicks, your support service solution will be up and running on a targeted system — no need to tolerate any break!
Data import and export with security standards
Help Desk Migration Wizard takes care of your data is safe throughout the import or export process. We present highest customer support data protection incorporating tried runthrough, which includes regulatory compliance, proper server preserving, and approved security tests.
Select the migration tool that clients praise
A collection of efficient data migrations and numerous awards and positive commentaries can confirm the high standard of our migration service. And our goal of high standard does not drop there. Going back to Help Desk Migration's aim is to cover most of your data import needs, we continue developing our service and regularly add to it with neat options.
Apply clear mapping to handle all your needs
Set yourself free from the challenging chore of adding missing fields or help desk data amidst Freshdesk to Salesforce Service Cloud migration. So you can map regular and custom ticket fields, apart from that tailor your data import right away our migration app. This will keep the native structure of your data straightforwardly on your part.
Pick a suitable time for data import
Get going by the help desk migration anytime it fits into your workflow. Besides, Help Desk Migration Delta function will allow you to export the most recently updated data once the historical records was moved. Then, relax and allow our migration service make the rest.
Contact to our tech-savvy support pros
Don't fret about confronting tasks whilst performing your Supported Platform data import and export. Help Desk Migration service agents is up for it to work with you with any obstacles. With plenty of mastery migrating business data, Help Desk Migration representatives are well-qualified to confirm a accomplished import of your business data.
Your Help Desk Data Import or Export is the Whole Way Along
Help Desk Migration app ensures endless import functions with no damaging on safety. We commit to the up-to-date recommendations, set regular updates, and invariably audit all facilities.
We apply a strict two-factor access policy
Our Migration Wizard takes advantage of two-factor access. Moreover, your company representatives can only import from Freshdesk data if they possess admin access. With these safety measures in order, you won’t have to worry about information leak.
Three-layer business data safety
Help Desk Migration offers 3 levels of records safety. At the physical layer, we safeguard our hosting equipment from any breach. At the app layer, we prevent any unauthorized log in to your records on our service. And, finally, on the network level, we secure our networks from cyber harm.
Follow safety levels
Help Desk Migration service accomplishes to highest security levels, delivering utmost greatest protection for your business data. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety principles. And our extended compliance portfolio keeps getting enlarged.
How much does Freshdesk to Salesforce Service Cloud data migration cost?
How much will you need to invest in the switch from Freshdesk to Salesforce Service Cloud? The cost will mostly build upon the records volume you require to migrate, the complexity of your requirements, and the options you’ll use or customizations you’ll ask for. Set a Free Demo to test the Migration Wizard work and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us advance our solution: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Salesforce Service Cloud data migration
Prepare for Salesforce Service Cloud data migration by checking an in-depth step-by-step guide
All-packed Freshdesk to Salesforce Service Cloud Import in Several Clicks
Import your records from Freshdesk to Salesforce Service Cloud with ease and with no disarranging your top mission of solving your clients’ requests.
Get more useful guides about data import and export
Willing to know more about help desk business data import and support service improvement? Check out our help section.
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