Seamless migration, uncompromised security: Discover Help Desk Migration’s approach

At Help Desk Migration, the security of your data is our utmost priority. We are dedicated to ensuring the highest level of protection, achieved through regular security audits conducted across all our systems. These audits are meticulously designed to promptly identify and address vulnerabilities. Our software is consistently updated to maintain its robustness, and connections to previous versions are strictly controlled, logged, and subjected to rigorous scrutiny.

We are unwavering in our commitment to safeguarding your confidentiality and guaranteeing the security of your help desk data throughout every stage, from the pre-migration phase, throughout the process, and beyond completion. To accomplish this, we implement a comprehensive set of security measures, including internal reviews of our data collection, storage, and processing practices. Additionally, we employ physical security measures to prevent unauthorized access to systems where personal data is stored.

Our commitment to data security extends to the utilization of dedicated AWS servers, which elevate the enterprise data migration experience to new levels of control and security. Specifically:

• Resource Isolation: Your data is allocated dedicated resources, ensuring that the hardware used is not shared with any other entities. Access to your EC2 instance instance is strictly restricted to our experts and your authorized team members, guaranteeing complete isolation.
• Enhanced Infrastructure Security: By leveraging Amazon Elastic Compute Cloud, your dedicated instance inherits industry-standard and advanced security features. For a detailed list of available infrastructure security options, refer to our documentation here.
• Data Encryption: Our dedicated AWS EC2 instances fully support 256-bit encryption at rest and in transit. This ensures that your data remains unreadable even if intercepted during transmission, including cross-border transactions.
• Server Location Options: We provide multiple server locations for hosting your data migration, ensuring uninterrupted availability, lightning-fast performance, and the flexibility to choose servers within specific regions to comply with data residency requirements.
• Compliance Assurance: All AWS products are compliant with GDPR, and we maintain a comprehensive list of other compliance programs. Our team is always ready to assist if you require specific and complex compliance solutions.

At Help Desk Migration, we prioritize the security and control of your data throughout every step of the migration process.

At Help Desk Migration, we strongly adhere to the principle of Segregation of Duties (SoD) to prevent errors and fraud. SoD ensures that no single employee or group has the authority to both perpetrate and conceal errors or engage in fraudulent activities during their responsibilities. Key incompatible duties that we segregate include:

• Authorization or approval of transactions affecting assets.
• Custody of assets.
• Recording or reporting of related transaction

The significance of SoD lies in reducing organizational risk by preventing complete control by a single individual over a process or asset. We employ various approaches to achieve this, including:

• Sequential separation (two-signature principle).
• Individual separation (four-eyes principle).
• Spatial separation (separate actions in distinct locations).
• Factorial separation (multiple factors contributing to completion).

To strike a balance between enhanced protection against fraud and errors and the associated cost and effort, we have implemented the following measures:

• Robust audit trails, encompassing server logging, data access logging, configuration change logging, and user auditing (please refer to our technical measures for comprehensive details).
• Incorporation of the "four-eyes principle" through code reviews and merge requests within our development methodology.
• Off-site backups stored in geographically distinct locations, mitigating the impact of unforeseen events affecting a single location.

At Help Desk Migration, we prioritize security and transparency in our operations, and the application of SoD is an integral part of our commitment to safeguarding your data.

At Help Desk Migration, our dedication to seamless service delivery remains steadfast. We fully comprehend the critical significance of your operations, which is why we've meticulously crafted a robust Business Continuity Plan. At its core lies our Escrow Service, meticulously designed to ensure the uninterrupted availability of our services for a minimum duration of six months.

Help Desk Migration places paramount importance on business continuity and disaster recovery to uphold uninterrupted service provision. We proudly offer an escrow service, ensuring service continuity for a minimum of six months.

In addition to our escrow service, we have well-defined disaster recovery procedures, policies, and scripts in place. These measures enable us to respond swiftly to unforeseen events and minimize any potential downtime. Our commitment to maintaining the highest level of service availability remains steadfast.