Help Desk Migration partner of Zendesk

The Simplest and Trouble-free Freshservice to Zendesk Data Import Solution You'll Meet

Freshservice
Zendesk
Encrypted conversations, safe servers, advanced authorization ways
Automated method, zero time-out, no workflow pauses
Fair charging to guarantee a feature + fee balance
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We’ve won the trust of businesses among sectors

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How Freshservice to Zendesk Data Migration Works

You can do data migration in a few simple actions, using our automated migration solution. However, if you have specific demands or a special data structure, feel free to select a custom approach.

Step 1. Begin by linking your Freshservice and Zendesk systems

Step 2. Choose the records you need to migrate from Freshservice to Zendesk or vice versa

Step 3. Match your data in Freshservice and Zendesk and do the needed rearrangements if they don’t

Step 4. Check the outcomes by setting up Free Demo Migration

Step 5. If the data migration is right to you, go ahead with your Full Data Migration

Ta-da! Ready to migrate from Freshservice to Zendesk? Gain more value from our secure and automated data migration solution.

Step 1. Get in touch with us concerning custom help desk data import

Step 2. Greenlight our professionals customize on data migration that fits your non-standard data structure

Step 3. Initiate a Demo Migration to see what your data will look like once imported

Step 4. If everything is right, initiate your Full Migration

Does your Freshservice to Zendesk migration case require a unique demands? Don’t fret. Help Desk Migration professional support reps is all set to help you in every part of the migration.

Help Desk Migration Manages the Freshservice to Zendesk Migration Fast and Painless

Fix on your core goals. We'll do the heavy lifting

Whether you’re migrating from Freshservice to Zendesk, make use of our automated migration solution. It will help you to import all your data to a new help desk system in just a few clicks. Thus, you will be able to get your import or export finished in a timely manner without putting pivotal processes on the back burner.

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Data import with security standards

The Migration Wizard will handle your data security during all phases of the migration process. To guarantee the highest security of your data whether they are in import or at rest, we use proven procedures. Here is included handling constant security scans, keeping our servers guarded, obeying several instructions, and more.

Use the migration tool that clients love

Lots of successful migrations and many awards and positive commentaries can assure the high standard of Help Desk migration service. What’s more, we keep improving. As long as our mission is to contain nearly all of your data migration requests, we continue improving our tool and frequently enhance it with neat capabilities.

Mapping fields window

Apply comprehensive mapping to deal with your most complex needs

Our solution will spare you from copypasting help desk data or creating absent fields amidst Freshservice to Zendesk migration. Our tool greenlights you map data fields and adapt your data import and export. This will keep the starting structure of your records with no effort on your side.

Select a suitable time for data import

Select the most suitable time to initiate the help desk data migration operation. Get going by migrating historical data and continue with set up the Delta migration function to migrate your freshly changed data entities. Then, relax and allow our importing tool make the rest.

Scheduling window
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Communicate our savvy support team

Don’t worry about dealing with issues when performing your Supported Platform data migration. Help Desk Migration customer service agents is up for it to guide you with any setbacks. With years of experience migrating data, our pros are well-equipped to guarantee a successful migration of your data.

What Types of Data Can You Import from Freshservice to Zendesk ?

With our Migration service, you can with ease migrate huge volumes of diverse data types to or from Freshservice to Zendesk. Examine the parameters of records you can migrate incorporating automated service without extra guidance from tech pros.

Do you need certain Freshservice to Zendesk import needs?

Let's discuss your specific needs for a personalized data migration.

Freshservice objectsZendesk objects
Help Desk
GroupsGroups
AgentsAgents
DepartmentsOrganizations
RequestersCustomers
TicketsTickets
Knowledge Base
CategoriesCategories
FoldersSections
ArticlesArticles

Mastering the Zendesk Import Process

Importing data to Zendesk shouldn't be a headache. With the right strategy, you can master the Zendesk import process effortlessly. Here's how:

  • Preparation: Before you start, organize your data and ensure it's in the right format. Our Zendesk data importer tool supports various file types, including CSV, making it easy to get your data ready.
  • Automation: To save time and reduce errors, consider Zendesk import automation. Our Zendesk import solutions include automation features that can handle recurring imports, so you don't have to worry about manual updates.
  • Execution: Use our step-by-step guide to execute the Zendesk CSV import smoothly. Our Zendesk data import experts are available to assist you every step of the way.
  • Quality Assurance: After importing data into Zendesk, perform a thorough quality check to ensure everything is in order. Our Zendesk data import tool includes validation features to help you spot and correct any issues.
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Find out the way to prepare for Zendesk data migration

Prepare for Zendesk data migration by checking an in-depth step-by-step guide

Enhance Your Freshservice to Zendesk Migrate with These Features

Bypass attachments

Does your destination help desk system offer limited data storage? Skip attachments, specially if your historical support service data lose no track of processes without them. The data import time will trim significantly.

Choose a new tag to the imported tickets

Apply tags to the moved tickets — this way, you won’t misinterpret them with those existing. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

Employ the attachment feature to Import inline images

Don’t want to lose images set in into the tickets? You can import them to the new platform as attachments.

How much does Freshservice to Zendesk data migration cost?

How much will you need to invest in the switch from Freshservice to Zendesk? The cost will mostly depend on the records volume you require to move, the complexity of your requirements, and the features you’ll select or customizations you’ll request. Run a Free Demo to check the Migration Wizard work and figure out how much your data transfer will cost.

Run a Demo to get the price

Your Help Desk Data Import and Export is Protected at Every Stage

Applying Help Desk Migration solution, don't worry about security of valuable records. We constantly examine all facilities and make updates, so that your business data is protected matching to the up-to-date recommendations.

We apply a strict two-factor authentication policy

Our Migration Wizard uses two-factor authentication. Moreover, only your business reps with admin access rights can export your Freshservice information. Linked, these security measures avoid the risk of data leak.

We apply Three-layer

Help Desk Migration provides 3 levels of data safety. At the physical level, we defense our data hosting facilities from any breach. At the application level, we block any unlawful entry to your records on our service. And, last but not least, on the network level, we secure our networks against cyber harm.

Compliance with protection regulations

We protect your business data based on all integral security fundamentals. Help Desk Migration service carries an extended set of compliance, and we are growing it. Currently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection principles.

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Thinking about switching to Zendesk?
Give it a try.

Feedback encourages us improve our service: Few thoughts from Help Desk Migration customers

All-packed Freshservice to Zendesk Import in a Couple Clicks

Migrate your records from Freshservice to Zendesk effortlessly without disordering from what really matters — putting right your customers’ matters. Our Wizard takes on all the work behind the scenes when you simply enjoy applying your new platform.
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Find out more guides about data import

Willing to know more about help desk business data migration and customer service upgrading? Surf our help section.

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Frequently Asked Questions

Data migration from Freshservice to Zendesk depends on such factors: 1) the volume of migrated records; 2) the number and size of attachments; 3) the API limits of Freshservice and Zendesk. So the higher your API limits, the faster your Freshservice to Zendesk migration can go.

Set up a Free Demo Migration to test how Migration Wizard works and how your data will look on Zendesk. You can try a Demo with custom data to transfer specific tickets and KB articles IDs from Freshservice to Zendesk.

To begin the Freshservice to Zendesk migration, prepare your Freshservice account and then move on to migration planning. Select an appropriate day and create a checklist outlining what needs to be disabled on your Source and what settings should be configured on Zendesk. Once you have completed the planning stage, proceed with the Demo Migration. Once it is complete, check if everything migrated correctly. For a more detailed guide, check the Zendesk Data Migration Checklist.

Help Desk Migration lets you migrate from Freshservice to Zendesk such records:

  • Tickets
  • Groups
  • Agents
  • Contacts
  • Companies
  • Ticket attachments
  • Ticket private and public notes
  • Inline images
  • Ticket custom fields
  • Organization custom fields
  • Contact custom fields
  • CC in tickets
  • Created_at, Updated_at, Closed_at
  • Knowledge base articles with folders and categories
  • Knowledge base tags
  • Inline images

If you need to migrate other data types, let’s discuss the customization options to adjust the Freshservice to Zendesk migration to your needs.

Before starting Freshservice to Zendesk migration, apply the following settings:

  • Create custom fields corresponding to the Freshservice ones
  • Setup saved replies (macros) on Zendesk
  • Create the same agent profiles you have on Freshservice
  • Activate the Zendesk Help Center to migrate the knowledge base data
  • Turn off triggers and automation on Zendesk
  • Deactivate ticket conditions on Zendesk

Try out a Free Demo Migration to see how your data will look on Zendesk after the Freshservice to Zendesk transfer. Once the Demo is complete, you'll get a table with the migration results for migrated, skipped, and failed records. Check the reports for issues and copy record IDs to ensure everything is landed on Zendesk properly. If everything looks good, you're ready for the Full Freshservice to Zendesk Migration.

Help Desk Migration provides three support options: Standard, Premium, and Signature. The Standard package is free and includes assistance from our team via email, phone, and chat from Monday to Friday, with a response time of up to 24 hours. The Premium and Signature packages offer 16/5 support on weekdays and 8 hours on weekends through email, phone, and chat. And these paid support offerings have a list of extra options to make your help desk migration painless and easy. Check them out here to learn all the details.

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