Freshdesk to Help Scout data migration done automatedly
Encoded conversations, secured servers, latest authorization methods
Automated approach, no time-out, reduced workflow breaks
Flexible charging to deliver a feature + charge balance
Companies among many industries trust us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To begin a data replication, assess your Source's records, workflows, and integrations. Evaluate data cleaning and analyzing the Source’s mandatory and custom field equivalents on Target. Generate a all-embracing transmit tactic that includes timeline, testing, and agent training.
Security and Compliance Review
Make sure all data handling complies with industry security standards. Implement requried permissions and access controls for the replication process.
Migration
Data Mapping and Customization
Align records fields amid the Source and Target. Opt for pre-built custom opportunities from the menu or schedule the personalization to accommodate the records transition to your distinct business needs.
Demo Migration
Carry out a test Demo with a little data set to figure out how the migration solution works. Check the trial results and revamp mapping as you need.
Data Verification
Thoroughly check the moved data in Target. Verify that all data are accurate, complete, and appropriately formatted.
Full Data Migration
Shift all required records, embracing tickets, contacts, attachments, and related data.
Delta Migration
Net any newest or updated records that changed at the time of the Full migration process.
Interval Migration*
Data replication can be stopped and picked up where it left out to meet your business schedule, assuring continuing customer service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales team organized the process for the time of specified operational hours.
Post-Migration Phase
Go Live
Start the Target for all agents. Deactivate the Source if needed, assuring data backups are stored securely.
What Sorts of Entities Can You Import from Freshdesk to Help Scout ?
With Help Desk Migration service, you can conveniently migrate sizable volumes of varied data entities to or from Freshdesk to Help Scout. Review the details of data types you can import using automation without extra assistance from tech service reps.
Do you have certain Freshdesk to Help Scout import or export requirements?
Schedule a call and tell us about a custom data import.
| Freshdesk entities | Help Scout entities | |
|---|---|---|
| Help Desk | ||
| Groups | Teams | |
| Agents | Users | |
| Companies | Companies | |
| Contacts | Customers | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Categories | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history matters. By migrating your data with Help Desk Migration, you ensure:
-
Without downtime
Stay operational while migrating. Your processes won’t skip a beat, so you can keep supporting customers without any interruptions. -
Increased efficiency
Our automated, secure Migration Wizard guarantees a seamless migration process. Simple data mapping of standard and custom fields. -
Organized ticket transfer
The Migration Wizard delivers that tickets and their related data are transmitted while keeping their original structure in the Target. -
Personalized support
Whether you require assistance via live chat, email, or phone, our support team is ready to guide you every step of the way. -
Detailed data import planning
Our managers will compile a solid plan for the data transfer that involves all the details, so everything goes smoothly. This way, you can bypass any issues during the relocation, and your data will be safe and sound. -
Flexible customizations
Use the automated custom options to personalize your data import. If you require specific adjustments, like data filtering or changing the field type, we’re here to assist you import data how you need it.
How Freshdesk to Help Scout Data Migration Performs
Our automated migration service allows you import and export records in a few simple steps. If you’re trying to organize a elaborate data structure, feel free to choose our customized route. We’re ready to meet your non-standard requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Freshdesk to Help Scout Migrate
with These Opportunities
Convey a seamless data transmition experience that meets your business requirements. The Help Desk Migration service brings functions to enable you to achieve your customer service records transfer in the most suitable mode.
-
Omit attachments
Does your future customer service tool enable definite data storage? Skip attachments, specially if your historical data doesn’t suffer a loss of its value without them. The migration time will cut down greatly.
-
Create a extra tag to the exported tickets
Choose extra tags to the imported tickets — just like that, you won’t mix up them with those existing. You may further categorize the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
-
Import inline images as attachments
Don’t want to leave behind images fixed into the tickets? You can migrate them to the expected help desk platform as attachments.
-
Take a look our Demo with custom records by transferring 20 entities
Don't waste your time on guessing. Ensure you understand thoroughly how the entities will look like after you’ve migrated them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test transfer.
-
Import newest data first
Choose this option to transfer your newest records in a chronological order, from most recent to oldest. This automated feature is exclusive to Full Migrations.
Focus on your main processes. We'll take the heavy lifting
Our automated migration service delivers a productive app, whether you’re importing your customer support operations from Freshdesk to Help Scout. With just a few clicks, your help desk platform will be up and running on a new solution — no need to bear any interruption!
Data import and export with security standards
The Migration Wizard will take care of your data security during all phases of the migration process. We support utmost data guard incorporating proven modes, alongside regulatory compliance, suitable server safekeeping, and approved security scans.
Choose the migration tool that clients love
Thousands of goal-achieved data import and exports and countless awards and gratifying mentions can assure the high standard of our migration service. And our goal of high standard does not hold there. We move ahead to refine our app and present new features to cover we’re involving all your import and export requirements.
Use intuitive mapping to handle all your needs
Help Desk Migration solution will set you free from copypasting records or creating wanted record types amidst Freshdesk to Help Scout migration. Now you can map standard and custom ticket fields, or otherwise change your data import and export right away our tool. You sustain the structure of your support service data with minor effort.
Pick a suitable time for data import
Pick the most suitable time to initiate the help desk migration process. What’s more, our Delta option will greenlight you to export the during migration updated entities after the historical business data was imported. Then, relax and greenlight our service take care of the rest.
Work with a support representatives you can completely depend on
Are you trying to cope with tasks with your Supported Platform data migration? Our customer support agents is ready to work with you with any obstacles. With multiple expertise importing data, Help Desk Migration team are well-prepared to guarantee a well-done migration of your support data.
Your Help Desk Data Import is Secured at Each and Every Phase
Help Desk Migration solution ensures endless import options without compromising on security. We commit to the latest recommendations, set frequent updates, and unfailingly scan all facilities.
We enforce a strict two-factor access policy
Help Desk Migration Wizard takes advantage of two-factor access. Additionally, only your company representatives with admin access rights can export your Freshdesk data. With these security functions in order, you won’t have to worry about information leak.
We employ Three-layer
We offer three levels of data protection: physical (we protect our hosting facilities against any intrusion), network (we secure our networks against digital attacks), and app (we take care of your data within our migration platform against unsanctioned entry).
We comply with security principles
We secure your data based on all major security fundamentals. Help Desk Migration service carries an vast list of compliance, and we continue expanding it. Nowadays, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
What is the cost of your Freshdesk to Help Scout data migration?
And now to the burning question. How much will it cost to switch from Freshdesk to Help Scout? The cost will mostly depend on the data volume you need to move, the complexity of your demands, and the options you’ll choose or custom work you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your migration will cost.
Run a Demo to get the priceReviews encourages us level up our service: Some thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Help Scout data migration
Prepare for Help Scout data migration by checking an in-depth step-by-step guide
Complete Freshdesk to Help Scout Import in Several Clicks
Import your business data from Freshdesk to Help Scout with no trouble and without disorganizing your ultimate aim of fixing your customers’ requests.
Get more useful guides about data import and export
Willing to learn more about help desk data import and export and support service upgrading? Surf our resources.
Selecting Zendesk Alternative: How to Shape Your Customer Service
Why should you look for a Zendesk alternative? When working with a help ...
How Free Ticketing System Can Improve Your Сustomer Support on a Budget
Each successful customer service depends on the efficiency of its ticketing software. Whether ...
Spiceworks Desktop vs Spiceworks Cloud: What’s the Difference?
One of the Spiceworks help desk versions is shutting down on December 31. ...