Zendesk to Gorgias data migration done simply
Encoded communications, safe servers, modern authorization methods
Automated approach, never get time-out, no workflow pauses
Fair pricing to deliver a feature + charge balance
We’ve acquired the of brands among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To begin a help desk transition, estimate your Source's records, workflows, and integrations. Consider data filtering and analyzing the Source’s obligatory and special field counterparts on Target. Generate a complete movement plan that covers outline, scenario, and support agent coaching.
Security and Compliance Review
Ensure all data management complies with industry security standards. Grant requried permissions and access controls to safeguard the transition.
Migration
Data Mapping and Customization
Align data fields amid your Source and Target. Select pre-built custom options from the set or request the tailoring to adjust the records transmit to your specific organization requirements.
Demo Migration
Carry out a trial Demo with a small data set to figure out how the migration service operates. Check the Demo outcomes and adapt settings as needed.
Data Verification
Meticulously review the moved data in Target. Confirm that all data are accurate, complete, and properly formatted.
Full Data Migration
Shift all chosen records, encompassing tickets, contacts, attachments, and associated data.
Delta Migration
Net any fresh or updated records that changed at the time of the Full migration process.
Interval Migration*
Data replication can be paused and revived to fit your business workflow, providing continuous customer service with zero downtime. You can halt it up to five times, each lasting no more than five days, and our sales crew coordinates the process during specified operational hours.
Post-Migration Phase
Go Live
Start the Target for all support reps. Deactivate the Source if appropriate, assuring data backups are stored securely.
What Sorts of Records Can You Import from Zendesk to Gorgias ?
With Help Desk Migration Wizard, you can smoothly migrate big volumes of various data entities to or from Zendesk to Gorgias. Examine the set of data entities you can import or export using automated tool without any assistance from tech pros.
Do you need nonstandard Zendesk to Gorgias import needs?
Let us know you need a custom data import.
| Zendesk entities | Gorgias entities | |
|---|---|---|
| Help Desk | ||
| Agents | Agents | |
| Customers | Customers | |
| Tickets | Tickets | |
Why transmit with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history is crucial. Migrating with Help Desk Migration guarantees:
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Without downtime
Stay operational while moving. Your workflows stay on track, allowing you to keep working and helping customers as usual. -
Increased efficiency
The automated, secure Migration Wizard makes data migrations effortless. Effortlessly map both standard and custom fields. -
Organized ticket movement
The Migration Wizard transfers your tickets and related data, keeping everything connected as it was. -
Personalized support
Need help? Our dedicated support agents is ready to help via live chat, email, or phone whenever you require it. -
Detailed data transfer planning
Our reps will compile a logical plan for the data transfer that covers all the points, so everything runs painlessly. Thus, you can bypass any headaches during the transfer, and your data will be in good hands. -
Flexible customizations
Use pre-built options or fine-tune your migration by requesting customization. Whether it's data filtering or field adjustments, we'll take care of your data lands just right.
How Zendesk to Gorgias Data Migration Goes
You can perform data import in a few simple actions, using our automated migration tool. If you’re managing a unique data structure, feel free to select our customized approach. We’re up for it to follow your distinct requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Zendesk to Gorgias Move
with These Functions
Receive a tailored data transfer experience that matches your business requirements. The Help Desk Migration service offers functionalities to enable you to accomplish your support service records transfer in the most suitable approach.
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Omit attachments
Does your future support service platform deliver limited data storage? Skip attachments, especially if your current data doesn’t suffer a loss of its value without them. The data import time will cut down remarkably.
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Create a additional tag to the imported tickets
Are you going to run a current help desk tool during migration? To avoid disorder, add extra tags to the exported tickets to distinguish them from the remaining ones.
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Migrate inline images as attachments
Import the images added into tickets as attachments. The data export time might be longer, but the images will never disappear along with the current a new help desk solution.
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Take a look our Demo with custom records by migrating 20 entities
If you want to check how particular entities look like in the targeted help desk, go for this free custom Demo and appoint 20 entities for a test.
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Import newest records first
Opt for this castomization to import your most recent records in a chronological flow, from most recent to oldest. The capability applies exclusively to Full Migration.
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Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
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Import call recordings
You may require support service call recordings for coaching your customer support team. Help Desk Migration service lets you migrate them to the desired help desk system as attachments.
Focus on your major processes. We'll do the heavy lifting
Whether you’re importing from Zendesk to Gorgias, apply our automated migration solution. It will permit you to migrate all your data to a new system in just a few clicks. Thus, you will be able to have your import or export accomplished in a timely fashion without putting crucial works on the back burner.
Data import and export with confidence
The Migration Wizard will handle your data security during all phases of the migration process. To ensure the utmost safety of your data whether they are in import or at rest, we use valid practices. Here is encompassed handling approved security audits, keeping our servers safe, meeting different instructions, and more.
Use the migration service that clients love
A collection of efficient data import and exports and plenty of awards and approving commentaries can guarantee the quality of our migration service. And our aim for quality does not finish there. Help Desk Migration team continue to grow our service and move forward fresh options to cover we’re including most of your data import requirements.
Use straightforward mapping to deal with your most complex needs
Free yourself from the enduring mission of adding wanted fields or help desk data at the time of Zendesk to Gorgias migration. So you can map regular and custom-made ticket fields, or otherwise transform your data import right away our migration app. You preserve the system of your business data with small work.
Pick a convenient time for data import
Pick the most convenient time to run the help desk data migration operation. Start by exporting historical records and then set up the Delta function to migrate your during migration updated tickets. Then, relax and allow our Migration Wizard handle the rest.
Work with a support representatives you can fully depend on
Are you fighting issues with your Supported Platform migration? Permit our customer support pros inspect your task. With lots of experience migrating records, our representatives are well-qualified to provide a well-done migration of your records.
Your Help Desk Data Import is Secured at Each Stage
Using Help Desk Migration solution, don't worry about safety of business data. We frequently check all facilities and make improvements, so that your data is guarded matching to the recent requirements.
We enforce a stringent two-factor authentication policy
Help Desk Migration Wizard shields your records from illegal accessing with two-factor access. Besides, only users with admin rights can migrate your Zendesk records. United, these security measures eliminate the dangers of information leak.
We employ 3-layer
We deliver 3 levels of business data safety: physical (we secure our hosting equipment against physical and logical intrusion), network (we take care of our networks against digital abuse), and app (we secure your business data within our importing and exporting service from forbidden entry).
We meet industry-standard principles
We protect your records based on all essential security levels. Help Desk Migration service holds an comprehensive set of compliance, and we keep growing it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety principles.
What is the cost of your Zendesk to Gorgias data migration?
And now to the burning question. How much will it cost to switch from Zendesk to Gorgias? The price will mostly depend on the records volume you need to migrate, the complexity of your specifications, and the options you’ll select or customizations you’ll request. Set a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceReviews inspires us advance our service: Few thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Gorgias data migration
Prepare for Gorgias data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
You can import multiple Zendesk instances to Gorgias via the Help Desk Migration service automatedly.
Complete Zendesk to Gorgias Migration in a Couple Clicks
Export your data from Zendesk to Gorgias simply without disordering from what actually matters — dealing with your clients’ concerns. Help Desk Migration solution makes all the work behind the scenes while you simply enjoy working with your new platform.
Get more tips and tricks about data import
Willing to know more about help desk business data migration and customer service improvement? Check out our help section.
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