Kustomer to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Effortless , no special skill set or coding required. A complete Kustomer to Freshdesk data migration software.

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Your best tool for Kustomer to Freshdesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on the records you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new platform and see the wonders happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer support details.
Simple and easy procedure

You don’t have to bother about coding or constantly control each record moved.

Just attach both platforms, choose what you want to take to a new database and allow the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Kustomer to Freshdesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Freshdesk.

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Retained relation between object and people

When migrating your data from Kustomer to Freshdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kustomer to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kustomer to Freshdesk work

  • Prepare

    Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Kustomer to Freshdesk.

  • Connect Kustomer

    Complete the form with requested credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect Freshdesk

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and begin migrating from Kustomer to Freshdesk.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Freshdesk import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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