Help Desk Migration partner of Freshdesk

Fast & safe Kustomer to Freshdesk data migration service

Encrypted chats, secure servers, newest authorization mechanisms

Automated approach, no operations downtime, no workflow pauses

Fair charging to ensure a function + cost balance

Our customers

Companies across various verticals prefer us

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Begin your transition by assessing Source records, operations, and applications. Evaluate data cleaning and field matching to the Target. Make a transition approach, that encompasses the outline and customer service reps coaching.

Security and Compliance Review

Ensure data adheres to security standards. Set permissions and access controls to safeguard the transition.

Preparation

Migration

Data Mapping and Customization

Map records fields between your Source and Target. Choose in-built custom capabilities from the set or discuss certain tailoring for the record transmit.

Demo Migration

Run a free test Demo to see how the transfer service performs. Examine outcomes and adapt mapping as you wish.

Data Verification

Verify all transmitted data in the Target is accurate, complete, and adequately structured.

Full Data Migration

Transmit all selected data, covering tickets, contacts, attachments, and associated records.

Delta Migration

Net any new or updated data that altered during the Full data replication.

Interval Migration*

Data transmit can be paused and resumed to match your timeline, with no service disruption. You can stop up to five instances for a duration of five days each, managed by our sales crew during work hours.

Migration

Post-Migration Phase

Go Live

Launch the Target for all customer service agents. Decommission the Source if necessary and save data backups.

Post-Migration Phase

What Records Can You Migrate from Kustomer to Freshdesk ?

With our Migration app, you can easily import or export large piles of diverse records entities to or from Kustomer to Freshdesk. Check out the list of data entities you can import or export using automation service without extra guidance from tech support agents.

Do you need especial Kustomer to Freshdesk migration needs?

Let's discuss your specific needs for a personalized data migration.

Kustomer objects Freshdesk objects
Help desk
Teams Groups
Users Agents
Companies Companies
Customers Contacts
Conversations Tickets
Knowledge Base
Categories Categories
Subcategories Folders
Articles Articles
Get Started

Why transmit with Help Desk Migration?

Your business runs on data, and your customers’ history is crucial. Migrating with Help Desk Migration offers:

  • Without downtime
    Stay operational while transferring. Your workflows will not be put on hold, so you can keep supporting clients without any pauses.
  • Enhanced efficiency
    Our automated, secure Migration Wizard ensures a smooth transfer process. Painlessly map both standard and custom fields.
  • Streamlined ticket migration
    The Migration Wizard ensures that tickets and their related data are transferred while preserving their source structure in the Target.
  • Dedicated support service
    Need assistance? Our dedicated support crew is ready to help via live chat, email, or phone whenever you require it.
  • Comprehensive data relocation planning
    The experts will put together a solid plan for your data relocation that encompasses all the aspects, so everything flows painlessly. Thus, you can bypass any headaches during the import, and your data will be safe and sound.
  • Flexible customizations
    Use pre-built options or tailor your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.

How Does Kustomer to Freshdesk Data Migration Perform?

You can do records import in a few simple actions, with our automated migration solution. However, if you have special needs or a special data structure, feel free to go with a custom mode.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Advance Your Kustomer to Freshdesk Export
with These Functions

Get a automated data replication experience that meets your company’s objectives. The Help Desk Migration service provides functionalities to aid you to accomplish your support service records migration in the most suitable mode.

  • Transfer content translations

    Get your multilingual help center articles to your new help desk system effortlessly! Choose our “Migrate content translations” feature and transfe translated language versions of each article automatedly.

  • Skip attachments

    Does your desired help desk system deliver limited data storage? Leave behind attachments, specially if your historical support service data drop none of its value without them. The data import time will trim greatly.

  • Add a new tag to the migrated tickets

    Choose tags to the migrated tickets — in such a way, you won’t jumble them with the existing. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Use the attachment feature to Migrate inline images

    Don’t want to leave behind images fixed into the tickets? You can import them to the expected help desk solution as attachments.

  • Demo with custom data: Select 20 entities for transfer

    Don’t take any chances. Prove that you know totally what the entities settle at the end of you’ve copied them. Help Desk Migration’s Demo with custom data allows you choose 20 entities for a test transfer.

  • Migrate newest data first

    Choose this castomization to move your most recent records in a chronological flow, from most recent to oldest. The capability is applicable only to Full Migration.

Your Help Desk Data Migration is the Whole Way Along

Employing Help Desk Migration solution, don't worry about safety of business records. We commit to the fresh recommendations, set constant upgrades, and invariably test all facilities.

We use a firm 2FA authentication policy

Our Migration Wizard guards your records from illegal acquiring access with two-factor access. On top of that, your agents can only export Kustomer data if they have admin rights. With these safety measures in order, you don't worry about information leak.

3-level data safety

Help Desk Migration offers 3 layers of data safety. At the physical layer, we defense our hosting equipment from any breach. At the app level, we prevent any forbidden access to your records on our service. And, last but not least, on the network level, we secure our networks against digital abuse.

Compliance with industry-standard levels

Help Desk Migration service corresponds to highest security standards, delivering utmost greatest security for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data safety levels. And our wast compliance portfolio continues getting large.

How much does Kustomer to Freshdesk data migration cost?

How much will you need to invest in the switch from Kustomer to Freshdesk? The cost will largely build upon the records volume you require to move, the complexity of your specifications, and the options you’ll choose or customizations you’ll ask for. Set a Free Demo to check the Migration Wizard performance and learn how much your data switch will cost.

Run a Demo to get the price

Feedback helps us advance our solution: Few words from Help Desk Migration clients

Download checklist

Find out the way to prepare for Freshdesk data migration

Prepare for Freshdesk data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

To smoothly migrate from Gorgias to Zendesk, take these steps:

  • Evaluate your Kustomer account: Review your Kustomer data and determine what records to transfer to Freshdesk.
  • Customize settings: Make any necessary adjustments to the settings on Kustomer and Freshdesk before initiating the migration.
  • Begin the Free Demo Migration: Start the Demo migration process.
  • Verify data transfer: After the migration, download the reports and ensure all data has been transferred correctly to Freshdesk.

Help Desk Migration lets you automatedly migrate from Kustomer to Freshdesk such records:

  • tickets
  • groups
  • agents
  • contacts
  • ticket attachments
  • ticket private and public notes
  • ticket custom fields
  • organization custom fields
  • contact custom fields
  • Created_at, Updated_at, and Closed_at
  • knowledge base articles with folders and categories
  • knowledge base inline images

The migration duration from Kustomer to Freshdesk varies depending on the number of records, attachment sizes, and API limits of both Kustomer and Freshdesk accounts. The process may take a few hours or several days to complete. Increasing API limits on both platforms can speed up the migration to Freshdesk.

You can’t transfer ticket inline images and organizations from Kustomer to Freshdesk in a default migration. Yet, you can request a Custom Migration to transfer these types. In other cases, you can move any data volume available on Kustomer.

Before conducting a complete Kustomer to Freshdesk migration, perform a Free Demo Migration. This way, you can test the data transfer process and review the results table to identify migrated, failed, or skipped records. To ensure the accuracy of all transferred data, download the reports and copy the record IDs. Once you have verified everything is correct, you can proceed with the Full Data Migration for a smooth transition.

Simplify your Kustomer to Freshdesk migration with our support packages! Select from our Standard, Premium, or Signature plans, or go for our Concierge Migration Service, fully managed by our professionals, for a stress-free transition.

Help Desk Migration offers a seamless migration process, allowing you to continue supporting your customers with zero downtime during the import. After completing the Full Migration, you can use the Delta Migration option to import only new or updated records without any duplication.

Full Kustomer to Freshdesk Import in a Few Clicks

Export your business data from Kustomer to Freshdesk conveniently with no disturbing from what truly matters — working out your customers’ inquiries. Our service carries out all the work behind the scenes whilst you simply enjoy working with your selected platform.

Get more guides about data migration

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