Fast & safe Intercom to Freshservice data migration service
Encoded chats, secure servers, newest authorization ways
Automated process, no operations downtime, excluded workflow drops
Reasonable charging to provide a function + fee balance
Companies across many fields select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To initiate a customer service data migration, size up your Source's data, operations, and integrations. Evaluate data filtering and check up the Source’s obligatory and tailored field counterparts on Target. Make a thorough transmit scenario that includes outline, master plan, and customer service reps training.
Security and Compliance Review
Ensure all data handling adheres with industry security requirements. Grant necessary permissions and access controls for the movement process.
Migration
Data Mapping and Customization
Map records fields amongst your Source and Target. Choose automated custom opportunities from the set or discuss the tailoring to accommodate the records transmit to your distinct business demands.
Demo Migration
Set up a free test Demo with a limited data bunch to figure out how the replication tool operates. Verify the Demo results and revamp settings as required.
Data Verification
Carefully study the transferred data in Target. Validate that all records are genuine, complete, and correctly formatted.
Full Data Migration
Transfer all selected data, containing tickets, contacts, attachments, and related information.
Delta Migration
Capture any new or updated data that altered for the duration of the Full replication .
Interval Migration*
Data movement can be cutoff and resumed to serve your business agenda, assuring uninterrupted customer service with no downtime. You can halt it up to five times, each lasting no more than five days, and our sales team coordinates the process during set operational hours.
Post-Migration Phase
Go Live
Start the Target for all customer service agents. Disable the Source if appropriate, assuring data backups are saved securely.
What Records Can You Migrate from Intercom to Freshservice ?
With Help Desk Migration app, you can efficiently import or export hefty portions of diverse data types to or from Intercom to Freshservice. Take a look the parameters of record types you can import or export implementing automated service without extra guidance from tech support agents.
Do you want especial Intercom to Freshservice migration inquirements?
Let us know about a customized data migration.
| Intercom entities | Freshservice entities | |
|---|---|---|
| Help Desk | ||
| Teams | Groups | |
| Admins | Agents | |
| Companies | Departments | |
| Users and Leads | Requesters | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Collections | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Your business is built on data, and your customers’ history is key to your success. When you migrate with Help Desk Migration, you get:
Zero downtime
Stay operational while transmitting. Your workflows won’t miss a beat, so you can keep supporting customers without any interruptions.Increased efficiency
The automated, secure Migration Wizard makes data transfers efficient. Simple data mapping of standard and custom fields.Organized ticket migration
The Migration Wizard moves your tickets and related data, keeping everything organized as it was.Personalized support
Need help? Our support agents has got your back via live chat, email, or phone whenever you require it.Detailed data relocation planning
Our experts will create a reliable plan for your data import that includes all the points, so everything flows easily. This way, you can bypass any headaches during the import, and your data will be safe and sound.Pre-built options and customizations
Customize your migration with automated options. Whether it’s data filtering or tweaking field types, we’ll tailor the transfer to fit your needs.
How Does Intercom to Freshservice Data Migration Run?
Our automated migration service greenlights you export and import data in five simple moves. If you’re trying to organize a elaborate data structure, feel free to go with our customized method. We’re all set to comply with your non-standard needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Intercom to Freshservice Export
with These Features
Convey a automated data replication experience that reconciles your company’s needs. The Help Desk Migration service delivers functionalities to assist you to succeed your customer service records import in the automated and secure mode.
Omit attachments
Does your expected help desk system offer compact data storage? Omit attachments, specially if your current support data lose no track of processes without them. The data import and export time will scale down greatly.
Create a new tag to the migrated tickets
Add tags to the migrated tickets — in such a way, you won’t mix up them with the existing. You may further sort the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Choose 20 entities for transfer
If you want to look at how chosen entities settle in the future help desk platform, kick off this free custom Demo and select 20 entities for a migration.
Import newest data first
Choose this castomization to move your newest records in a chronological order, from most recent to oldest. The feature is applicable only to Full Migration.
Focus on your target tasks. We'll deal with the heavy lifting
Our automated migration service delivers an effective tool, whether you’re importing your customer service operations from Intercom to Freshservice. With just a couple of clicks, your help desk platform will be ready to perform on a new platform — no need to accept any interruption!
Data migration complies with security requirements
The Migration Wizard will covers your data security during all phases of the migration process. We maintain maximal customer service data defence applying established procedures, including regulatory compliance, accepted server safekeeping, and frequent security examinations.
Select the migration solution that customers praise
With multiple goal-achieved migrations done by our Migration Wizard, our migration service has obtained lots of service-linked awards and approving commentaries. And our pursuit of high quality does not hold there. Following Help Desk Migration's goal is to encompass all your import and export inquirements, we keep refining our solution and often add to it with new functioning.
Use clear mapping to cover your most complex needs
Help Desk Migration tool will spare you from copy-pasting help desk data or making absent data types at the time of Intercom to Freshservice migration. Now you can map starting and custom ticket fields, apart from that change your data import and export right in our Migration Wizard. This will preserve the native system of your records straightforwardly on your part.
Choose a fitting time for data migration
Choose the most fitting time to run the help desk import workflow. Besides, Help Desk Migration Delta option will let you to import the currently updated entities after the historical business data was exported. Then, relax and let our Migration Wizard handle the rest.
Contact to our savvy support representatives
Are you trying to cope with difficulties with your Supported Platform data import? Greenlight our customer service agents study your task. With multiple familiarity importing data, our pros are well-seasoned to ensure a accomplished import/export of your data.
Your Help Desk Data Import and Export is the Whole Way Along
Applying Help Desk Migration app, you’ll never have to worry about safety of business records. We commit to the latest requirements, run constant improvements, and unfailingly scan all facilities.
We enforce a firm 2FA authentication policy
Our Migration Wizard guards your records from illegal acquiring access with 2FA authentication. On top of that, only users with admin access rights can export your Intercom information. With these security features in order, you don't worry about information leakage.
3-level data security
Help Desk Migration enables 3 layers of business records security. At the physical layer, we safeguard our data hosting facilities from logical and physical intrusion. At the app level, we cease any unlawful entry to your business data on our service. And, last but not least, on the network level, we secure our networks from cyber abuse.
Fulfill protection principles
Our Help Desk Migration service corresponds to top security fundamentals, providing utmost greatest security for your business records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data security levels. And our extensive compliance list continues getting extended.
What is the cost of your Intercom to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Intercom to Freshservice? The cost will largely build upon the business data volume you require to move, the complexity of your specifications, and the features you’ll select or custom work you’ll request. Set a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceReviews helps us improve our solution: Several words from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
The time required for the migration process from Intercom to Freshservice is subject to variables such as the number of records and attachments being migrated, along with the API limits established in your accounts. To optimize efficiency, we recommend adjusting your API limits accordingly.
No technical expertise is required to migrate seamlessly from Intercom to Freshservice. Our Migration Wizard handles all the technical aspects for you. The onboarding process is straightforward and user-friendly, and our automated service will assist you through each stage of the migration process.
Before initiating the migration process to Freshservice, it is crucial to undertake a number of preparatory actions.
- Generate an API key to link Freshservice with the Migration Wizard tool
- Set up custom fields in Freshservice that mirror the fields existing in Intercom
- Turn off ticket email notifications in Freshservice.
- Deactivate the Priority Matrix feature in Freshservice.
- Disable workflow, scenarios, automation, and closure rules in Freshservice
Once Zendesk is ready, the migration process can begin. To complete the migration, you will need to collect the access credentials for both Intercom and Freshservice, including the email and password for Intercom and the URL and API key for Freshservice. With these credentials, you can connect both help desk tools to the Migration Wizard.
To move to Freshservice smoothly, prepare your Intercom account and schedule your migration date. Use a checklist to disable Intercom features and configure Freshservice settings. Start a Free Demo and compare Source and Target IDs after migration. For more guidance, consult the Freshservice Data Migration Checklist.
Experience a smooth transition with Help Desk Migration, guaranteeing uninterrupted business operations and seamless customer service. Once the Full Data Migration is complete, easily initiate a Delta Migration to exclusively transfer new or updated records from Intercom to Freshservice, eliminating the risk of duplicating data.
Try our Help Desk Migration Demo to test transferring data from Intercom to Freshservice. Check the results table for migrated, failed, and skipped records and download reports. Copy record IDs for verification or modify mapping settings if needed. Test your data import and adjust settings for the best outcome.
Complete Intercom to Freshservice Import in a Few Clicks
Migrate your business records from Intercom to Freshservice effortlessly and with no disordering your highest objective of dealing with your customers’ inquiries.
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