CSV to Jira Service Management
migration service

Trouble-free, no special know how or programming required. A complete CSV to Jira Service Management data migration instrument.

More details

The best CSV to Jira Service Management tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose customer info you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and observe the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing critical customer service details.
Effortless procedure

You don’t have to bother about scripting or constantly control each record moved.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we created a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to pick what goes where, when it starts, and in what order.

Our software considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from CSV to Jira Service Management

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus helping you to be sure that the data end up in the right destinations in Jira Service Management.

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When migrating your records from CSV to Jira Service Management we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CSV to Jira Service Management work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from CSV to Jira Service Management.

  • Connect CSV

    Complete the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Connect Jira Service Management

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    When everything's validated, determine a quiet time with the least load on the support department and begin migrating from CSV to Jira Service Management.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Jira Service Management import

Our team would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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