Help Desk Migration Privacy Statement

Update Notice: This Help Desk Migration Privacy Statement was posted on December 20, 2023, and is effective January 1, 2024. Your continued use of the Site and Services automatically constitutes your acceptance of this updated Privacy Statement. This updated Help Desk Migration Privacy Statement completely replaces all previous versions.

Supplemental Privacy and Security Statements

What this Privacy Statement covers

This Privacy Statement describes how Help Desk Migration by Relokia collects, uses, processes, and shares your personally identifiable information. This Privacy Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information related to an identified person.

This Privacy Statement applies to help-desk-migration.com (Help Desk Migration by Relokia) and any other website that links to this Privacy Statement (the “Site”). This Privacy Statement also applies to the information that we collect through the services we offer or through marketing and customer engagement, and branded social media pages.

This Privacy Statement does not apply to the information we collect about employees (our employment policies apply) or job applicants. This Privacy Statement also does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.

We may update this Privacy Statement from time to time and provide notice to you as described below in the section titled “Notice of Changes.”

If you are a citizen of Switzerland, the United Kingdom, or a country in the European Economic Area, we describe additional rights you may have in the GDPR statement. If you are a California resident, we describe additional rights you may have in the California Privacy Rights statement.

Personal information we collect

We collect or receive information in the ways we describe in this section. Categories of Information we collect:

  • Information you provide
  • Creating an account
  • Content or information shared in the Services
  • Content you provide through the Site
  • Information you provide through support channels or communities
  • Marketing information
  • Partner programs
  • Payment processing information
  • Technical, device, and connection information
  • Cookies and other tracking technology
  • Other information sources

Information you provide: When you create an account on the Service, download content from the Site, fill out a form or survey, or respond to communications, you provide us with essential information such as your name, email address, phone number, and any necessary details. Similarly, when registering for a partner program, we collect account registration information, including your name, email address, phone number, or other relevant information. Additionally, as you engage with the Services or participate in any of our communities or partner programs, you may provide comments, communications, feedback, ratings, or other relevant information.

Creating an account: When you create an account, you provide us with your account registration and profile information, such as your name, email address, and similar information. In addition to this provided information, certain aspects of your interaction with the Services or partner programs are automatically tracked by us. This includes data about your logins, interactions with various features, clicks, and other relevant information about your usage patterns within the Services. We also collect log information detailing your interactions with the Services and how you engage with other users.

Content or information shared in the Services: The Services facilitate connections or integrations between third-party applications you use. When you use the Services, information or content is transferred from one application to another application. We collect this transferred information between different third-party applications.

In some instances, other users might share information about individuals while granting migration access through the Services. This may include sharing information (such as name and email) about the individuals they are granting migration access to. Additionally, users can provide details about their teammates, such as names and email addresses, to invite them to use the Services. Similarly, if a migration owner shares migration access with you, they may provide your contact information. You or a migration owner may integrate the Services with third-party applications. When integrating our Services with third-party applications, we receive information necessary to identify your account within those applications. This information can include your name, email address, tokens, or other identifying details, along with log data, content, and device information.

It's important to note that any information or content provided by your organization is subject to your organization’s privacy policies. Furthermore, when integrating our Services with a third-party application, the information we receive is contingent upon the settings, permissions, and privacy statements controlled by that third-party application.

Content you provide through the Site: If the Site or social media platform pages permit content or information uploads, we collect the content or information you choose to upload. For example, when engaging in activities such as providing feedback, participating in interactive features, surveys, contests, promotions, sweepstakes, activities, or events, you may provide us with information or content.

Information you provide through support channels or communities: You might choose to share information or content with us through customer support or chat functionality available on our Site, within the Services, or on other sites under our control. When interacting with our support team, we may request additional information related to your issue, which could include details about your technology, software, internet connection, or even screenshots.

Marketing information: We receive information directly from you when you engage with the Site. Additionally, when interacting with the Site or interacting with the emails we send you, certain information is automatically gathered (refer to Information You Provide Us and Cookies and Other Tracking Technology sections for more details). We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.

Partner programs: We offer various partner programs to facilitate collaboration and promotion of our Services. Partners engaged with us may assist in marketing, generating leads, or reselling our Services. Additionally, we reserve the right to introduce new partner programs in the future.

As part of our partner programs, we collect account registration information, including details such as name, email address, company affiliation, and phone number. Moreover, we gather information related to an individual's technical expertise, comments, questions, feedback, ratings, rankings, images, content, or any other information voluntarily provided. We will combine the information you provide and the information we receive with your account information.

Payment processing information: When you make payments for our services within our platform or initiate transactions, a third-party payment processor handles the payment process. It's important to note that we do not collect sensitive credit card details like the credit card number, expiration date, or PIN number.

The transaction details retained by us are limited to necessary information enabling us to verify your payment for the Services or transaction. This includes details such as the price, currency, date of payment, payment method, name, and account information. These transactional details are combined with your account information for verification purposes.

Technical, device, and connection information: During your use of the Services or interaction with the Site, certain information about the device you use to access these platforms is automatically collected. Similarly, when interacting with our branded social media sites, the social media platform automatically gathers information and shares it with us.

This collected information includes details that can identify your device, connection type, settings, operating system, browser type, internet protocol (IP) address, URLs of referring/exit pages, device identifiers, and crash data.

Cookies and other tracking technology: To enhance functionality, personalize your experience, and facilitate recognition across services or devices, we employ cookies, web beacons, pixels, or similar tracking technologies on our Site and within the Services.

This technology gathers information such as IP addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, click data, and device-identifying data.

The information collected automatically, such as through cookies and similar technologies, may be combined with other data you provide through different channels. This combination enables us to offer a more tailored and personalized experience across our services.

For detailed insights into how our cookies operate, please refer to our Cookie Policy. Additionally, when you engage with our social media pages, the social media platform automatically gathers information and shares it with us. This exchange of information is part of the interaction within these platforms.

Other information sources: We may obtain information about you from various sources, including third-party service providers, public databases, and our business and channel partners. This information might encompass business contact details, addresses, job titles, email addresses, and phone numbers.

At times, this acquired information may be combined with the data we collect through other channels. This combination enables us to create a comprehensive profile that helps us serve you better and tailor our services to your needs and preferences.

How we use personal information we collect

The information we collect serves the following purposes:

  • providing and supporting the Services,
  • improve the Services,
  • supporting the Site and improving the partner programs,
  • processing requests and transactions,
  • providing information about the Products and the Services,
  • tailoring content and information that we provide to match your preferences and needs,
  • protecting business integrity or security, the Site, Services, or third-party applications.

We may also use your information to fulfill legal obligations or assist in compliance with legal requirements, including those of our customers.

How we share personal information

We may share information under the following circumstances:

With your consent: Your information may be shared with companies, organizations, and other third parties upon your explicit consent or to fulfill the purpose for which you provided the information.

To service delivery and partner programs: Your information might be shared with your migration owner or other migration users to support the Services. Additionally, to ensure the delivery of the Site, Services, and partner programs, we may share your information with our service providers. Participation in our partner programs might also involve sharing your information with other partners, customers, or users.

For business purposes: We share information with vendors and service providers to facilitate the operation of the Site, Services, and partner programs, as well as to support our internal business needs. These service providers include a range of entities such as hosting or infrastructure providers, chat widgets, helpdesk ticket providers, website hosts, customer relationship management providers, email service providers, collaboration tools, and various other service providers.

To market our Services or partner programs: We may share the information you provide us with third-party service providers who assist us in marketing our Services or partner programs. These service providers specialize in various areas such as hosting virtual or live events, managing email marketing tools, utilizing sales engagement strategies, or employing lead generation tools.

For legal reasons: We may share your information if we determine that such sharing is necessary to comply with any court order, law, legal obligation, or legal process. This includes responding to government or regulatory requests. Additionally, we may share your information if we believe it is necessary to enforce our rights, including those outlined in the Terms of Service or the rights of our customers or users.

Furthermore, your information might be shared if we believe it is necessary or appropriate to safeguard our rights, safety, or the rights and safety of our customers, other users, partners, or service providers.

With third-party widgets: When interacting with widgets or social media features such as the X (formerly “Twitter”) "tweet" button or LinkedIn "Like" button, these widgets may share information with their respective providers. This shared information might include your IP address, the specific page you are visiting on the Services, and may involve the setting of a cookie to ensure the proper functionality of the widget feature.

At the same time Relokia and Help Desk Migration, in particular, do not sell, rent or otherwise disclose personal information collected by our site to third parties.

Opt-out, correct, or access your information

Automatically collected information: There are various resources available to you to manage cookies. Most modern browsers allow you to block or delete cookies by accessing Settings > Privacy > Cookies. For detailed instructions on blocking or deleting cookies in other browsers, refer to each browser’s privacy or help documentation.

Similarly, you can also disable or delete stored data used by technology similar to cookies, like Local Shared Objects or Flash cookies, by managing your browser’s “add-on settings” or by visiting the website of its manufacturer.

To find out more about cookies, including how to view stored cookies, manage and delete them, you can explore www.aboutcookies.org

It is essential to note that disabling or refusing cookies might limit access to certain parts of the Site or Service impacting their functionality. For further details regarding cookies, refer to Cookie Policy statement.

Our Marketing Activities: If you want to opt-out of receiving our marketing communications, you can opt-out by sending a request to contact@help-desk-migration.com. If you receive a promotional email, use the provided opt-out link at the bottom of the email. Alternatively, reply to the email requesting exclusion from future email distributions.

Note that opting out of marketing communications does not apply to essential information required for delivering the Services or partner programs, such as account-related notifications.

Services: You have control over your personal information in the Services. To review or modify your details, log into the Service and visit your account settings page. Additionally, you can reach out to us via an email at contact@help-desk-migration.com to request access to, correct, or delete any personal information that you have provided.

Account deletion: Help Desk Migration by Relokia provides the functionality a user to delete their account along with all associated personal information. To do so, log into the Service and visit your account settings page.

Note that while we strive to accommodate requests for information changes, there might be instances where we cannot fulfill a request if it would violate legal requirement or cause the information to become inaccurate.

Data security and data transfers

Data Security: At Help Desk Migration by Relokia, we implement reasonable measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We take into consideration the inherent risks associated with processing personal data and the nature of the information involved.

Help Desk Migration is hosted on leading cloud service providers and employs industry-standard security protocols to protect personal data. All data, including your personal information, is encrypted both in transit and at rest. All connections between end users and servers are secured vis SSL encyption, and server software is updated with the latest security patches.

However, no application, Internet transmission, or email communication is entirely immune to vulnerabilities or errors. Consequently, we can not guarantee the absolute security of any personal information.

Your proactive involvement in securing your account and the passwords provided to you is crucial. We advise you to take responsibility for ensuring the protection of your account and associated credentials.

Data Storage and International Data Transfers: Information collected from the Site may be transferred to and processed in Ukraine and other countries where Help Desk Migration, its affiliates, subsidiaries, or third-party service providers have facilities or personnel. These countries might have data protection laws that are different from the laws in your country and may not offer the same level of protection.

Questions, complaints, dispute resolution

For any inquiries or complaints regarding this Privacy Statement, reach out to us through the provided contact channels.

Disputes arising from or related to this Privacy Statement will be addressed in accordance with the dispute resolution process indicated in your contract with Help Desk Migration by Relokia that refers to this Privacy Statement, if applicable. For our customers or their users, this refers to the dispute resolution process detailed in our Terms of Service

Notice of changes

The Services, Site, and business are subject to occasional changes. Consequently, we may revise this Privacy Statement accordingly. We reserve the right to update or modify this Privacy Statement at any time and periodically.

If changes are made to this Privacy Statement, we will post these modifications on this page and specify the date of the last revision at the top of the page. Your continued use of the Site or Services following any such notice signifies your acceptance of the modifications.

Contact Help Desk Migration

For inquiries, comments, or concerns regarding this notice, our data collection and utilization practices, your choices or rights concerning this usage, or to exercise your rights, please feel free to reach out to us at:

Phone:
+1-888-866-7471

Email:
contact@help-desk-migration.com

Postal Address:
Relokia LLC
3a Medova St., Ternopil, Ukraine 46000

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