Help Desk Migration partner of Freshservice

Quick and Easy Zendesk to Freshservice Data Migration

Encoded dialogues, secure servers, latest authorization approaches
Automated approach, don't have downtime, avoiding any workflow drops
Deal pricing to ensure a feature + rate balance
Our customers

We’ve gained the authority of companies across niches

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How Does Zendesk to Freshservice Data Migration Make It?

You can perform records import in five simple actions, using our automated migration tool. However, if you have specific demands or a distinct data structure, feel free to choose a custom way.

Step 1. Get going by connecting your Zendesk and Freshservice platforms

Step 2. Select the records you want to migrate from Zendesk to Freshservice or vice versa

Step 3. Set out the data fields align and make fixes if demanded

Step 4. Get the ball rolling a Free Demo Migration to see how the records will look after the export

Step 5. If everything looks fine, move ahead your Full Migration

That’s it! Are you all set to migrate from Zendesk to Freshservice? Choose our fully automated service to spare time and resources without compromising quality.

Step 1. Reach out to our service team to start working on custom migration

Step 2. Greenlight our experts guide you through your personalized data migration

Step 3. Perform Demo Migration to see what your records will be after the migration

Step 4. Continue your Full Data Migration if a new setup looks good to you

Enjoy painless, custom-tailored data migration from Zendesk to Freshservice, with expert support service at every stage. Worry not. Our expert support service is on hand to help you throughout the process.

Help Desk Migration Is Best Business Solution When Moving from Zendesk to Freshservice

Don’t greenlight data migration to distract you from your business

Our automated migration service delivers an effective tool, whether you’re importing your help desk operations from Zendesk to Freshservice. With just a few clicks, your help desk platform will be live on a targeted platform — no need to accept any interruption!

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Data import and export meets security standards

Our Migration Wizard covers your records is safe throughout the migration process. To confirm the supreme guard of your records whether they are in migration or at rest, we use established practices. These contain controlling frequent security analysis, retaining our servers guarded, meeting many instructions, and more.

Move ahead with the migration app that customers love

With multiple outstanding data exports performed by us, Help Desk migration service has earned plenty of service-connected awards and positive reviews. Moreover, we grow our functions. For our calling is to enclose most of your import and export inquirements, we continue refining our solution and regularly advance it with neat functioning.

Mapping fields window

Use easy mapping to cover all your needs

Help Desk Migration app will set you free from copypasting business data or creating wanted record types during Zendesk to Freshservice migration. So now you can map regular and custom ticket fields, apart from that tweak your data import right away our migration service. You retain the system of your business data with slight work.

Pick a appropriate time for data migration

Start by the help desk data migration anytime it fits into your business processes. Start by moving historical data and continue with go for the Delta migration feature to migrate your currently updated data entities. Then, relax and greenlight our solution take care of the rest.

Scheduling window
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Work with a support representatives you can fully rely on

Are you trying to cope with hardships with your Supported Platform data import and export? Permit our customer support team explore your setback. With lots of familiarity moving records, our representatives are well-prepared to ensure a accomplished import/export of your business data.

What Sorts of Data Can You Migrate from Zendesk to Freshservice ?

With Help Desk Migration tool, you can easily migrate massive volumes of varied records entities to or from Zendesk to Freshservice. Take a look the set of data entities you can migrate using automation without extra assistance from tech representatives.

Do you look for distinguishing Zendesk to Freshservice migration demands?

Let's discuss your requirements for a customized data import.

Zendesk entitiesFreshservice entities
Help Desk
Knowledge Base
Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Elevate Your Zendesk to Freshservice Import with These Opportunities

Omit attachments

Does your future platform enable small data storage? Skip attachments, specially if your existing customer support records drop none of its value without them. The migration time will trim considerably.

Create a new tag to the migrated tickets

Choose tags to the migrated tickets — just like that, you won’t blend them with those existing. You may further group the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

Import inline images as attachments

Migrate the images inserted into tickets as attachments. The data import time might take more time, but the images will never disappear along with the current a destination help desk platform.

Check out our Demo with custom records by transferring 20 entities

If you want to see how certain entities will look like in the destination help desk platform, start this free custom Demo and select 20 entities for a import.

Import newest records first

Choose this option to transfer your newest records in a chronological order, from newest to oldest. The capability applies only to Full Migration.

Migrate side conversations

Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.

Import call recordings

You may require your call recordings for training your support service team. Our Migration Wizard lets you import or export them to the targeted help desk platform as attachments.

What is the cost of your Zendesk to Freshservice data migration?

And now to the burning question. How much will it cost to switch from Zendesk to Freshservice? The price will largely depend on the business data volume you need to move, the complexity of your demands, and the options you’ll select or custom work you’ll request. Run a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.

Run a Demo to get the price

Your Help Desk Data Import or Export is Secured at Every Step

Employing Help Desk Migration service, you’ll never have to worry about security of valuable data. We commit to the latest standards, make proper upgrades, and invariably examine all servers.

We enforce a rigid 2FA access policy

Help Desk Migration Wizard uses 2FA access. On top of that, your business reps can only import from Zendesk data if they ​​possess admin access. Linked, these security measures avoid the risk of information leak.

We employ 3-layer

We provide three levels of business data safety: physical (we secure our data hosting equipment against any breach), network (we protect our networks against cyber attacks), and application (we protect your business data within our importing and exporting platform against unsanctioned log in).

We satisfy protection regulations

Help Desk Migration service fulfills to leading security levels, providing maximum security for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data safety fundamentals. And our extensive compliance portfolio is getting extended.

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Complete Zendesk to Freshservice Migration in a Few Clicks

Migrate your data from Zendesk to Freshservice painlessly with no disorganizing from what truly matters — dealing with your customers’ requests. Help Desk Migration Wizard takes on all the work behind the scenes while you simply enjoy using your chosen platform.
Start data migration

Get more additional resources about data migration

Want to learn more? Our knowledge base is constantly updating information on support service improvement and help desk platforms import and export. Take a look at it!

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Frequently Asked Questions

Begin by setting up your Freshservice account and proceed with the planning of your data migration. Determine the ideal day for the migration and note the necessary configuration changes in Zendesk and Freshservice. Initiate a Free Demo Migration to test how it works. Then check all available reports for migrated, skipped, and failed records. For a comprehensive guide, refer to our Freshservice Data Migration Checklist.

To ensure a smooth migration from Zendesk to Freshservice, there are several preparatory steps that you need to undertake.

  1. Generate an API key to connect Freshservice to Migration Wizard.
  2. Create custom fields on Freshservice that mirror those on Zendesk.
  3. Turn off email notifications for tickets.
  4. Disable Priority Matrix.
  5. Switch off workflow, scenarios, automation, and closure rules.

At Help Desk Migration, we offer three support packages - Standard, Premium, and Signature - designed to meet the unique requirements of our customers. The Standard package provides 9/5 support via phone, chat, and email with a guaranteed response time of 24 hours. With the Premium package, you receive daily support via email, chat, and phone. The Signature package offers daily support via email, chat, and phone, with an urgent response time of just 2 hours. For detailed information, please consult our Service Level Agreement.

The duration of your migration from Zendesk to Freshservice is contingent upon various factors, including the number of records and attachments being migrated, as well as the API limits configured in your accounts. To expedite the process, we recommend increasing your API limits.

Migration Wizards doesn’t alter your source data on Zendesk in any way; it just creates a copy of it, and imports it into Freshservice. So, once the data migration to Freshservice is complete, you can access your Zendesk account as always. For further information, refer to the Terms of Service.

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