96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Zendesk to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Trouble-free , no special expertise or coding required. A complete Zendesk to Freshservice data migration tool.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to switch from Zendesk to Freshservice

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Freshservice.

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Retained connectivity between object and people

When migrating your records from Zendesk to Freshservice we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Zendesk to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

In what way does data migration from Zendesk to Freshservice work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Zendesk to Freshservice.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Freshservice

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice all data

    When everything's tested out, choose a quiet time with the minimal load on the support team and begin migrating from Zendesk to Freshservice.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Freshservice import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation
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