Help Desk Migration partner of Zendesk

Gorgias to Zendesk data migration made simple

Encrypted chats, safe servers, latest authorization mechanisms

Automated process, zero downtime, no workflow pauses

Reasonable charging to provide a function + cost balance

Our customers

Brands among different industries rely upon our solution

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Start your migration by reviewing Source records, operations, and applications. Examine data cleaning and field matching to the Target. Develop a transfer plan, that encompasses the agenda and agent coaching.

Security and Compliance Review

Ensure data adheres to safety regulations. Set permissions and access controls to safeguard the replication.

Preparation

Migration

Data Mapping and Customization

Map records fields amongst your Source and Target. Choose in-built custom features from the set or discuss specific tailored adjustments for the record transmit.

Demo Migration

Initiate a free test Demo to figure out how the transfer service operates. Spot outcomes and adapt settings as necessary.

Data Verification

Confirm all transferred data in the Target is accurate, complete, and adequately organized.

Full Data Migration

Migrate all chosen data, embracing tickets, contacts, attachments, and closely connected records.

Delta Migration

Capture any fresh or updated data that altered during the Full data transmit.

Interval Migration*

Data migration can be halted and restarted to match your timeline, with no service disruption. You can halt up to five instances for a duration of five days each, coordinated by our sales squad during business hours.

Migration

Post-Migration Phase

Go Live

Launch the Target for all users. Deactivate the Source if necessary and save data backups.

Post-Migration Phase

What Kind of Records Can You Migrate from Gorgias to Zendesk ?

With our Migration app, you can with no bother import or export large amount of varying records entities to or from Gorgias to Zendesk. Here’s the parameters of records you can import or export applying automation without any assistance from tech experts.

Do you want especial Gorgias to Zendesk import needs?

Let's discuss your specific needs for a custom data migration.

Gorgias objects Zendesk objects
Help desk
Agents Agents
Customers Customers
Tickets Tickets
Business rules
Macros Macros
Get Started

Why migrate with Help Desk Migration?

  • Zero downtime
    Move records effortlessly - keep workflows intact and aid customers without delays.
  • Enhanced efficiency
    Effortlessly move data and set up standard and personalized fields with the smart Migration Wizard.
  • Streamlined ticket retrieval
    The Migration Wizard transmits tickets and all linked records, keeping the data structure unalterred on the Target.
  • Dedicated support service
    Our support team is ready to help you via chat, email, or phone.
  • Comprehensive migration framework
    Our team will formulate a comprehensive plan for data import, ensuring a smooth process and safe records.
  • Pre-built options and customizations
    Opt for automated options or seek personalization, and we'll verify your data is on point.

How Does Gorgias to Zendesk Data Migration Run?

Our automated migration tool greenlights you export and import data in five simple moves. However, if you have unique needs or a non-standard data structure, feel free to choose a custom approach.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Boost Your Gorgias to Zendesk Export
with These Options

Share a automated data transfer experience that meets your company’s preferences. The Help Desk Migration service delivers functionalities to enable you to achieve your help desk records transmitting in the painless manner.

  • Skip attachments

    Does your new help desk platform provide limited data storage? Bypass attachments, particularly if your current data doesn’t suffer a loss of its value without them. The migration time will go down remarkably.

  • Add a additional tag to the imported tickets

    Add more tags to the moved tickets — in such a way, you won’t jumble them with those left. You may further classify the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Use the attachment option to Migrate inline images

    Don’t want to leave behind images embedded into the tickets? You can export and import them to the targeted help desk solution as attachments.

  • Demo with custom data: Select 20 entities for transfer

    Don’t take any chances. Prove that you recognize thoroughly what the entities settle at the end of you’ve imported them. Help Desk Migration’s Demo with custom data lets you select 20 entities for a test import.

Your Help Desk Data Migration is Protected at Each Stage

Help Desk Migration service delivers every migration functions without damaging on safety. We commit to the up-to-date recommendations, make constant improvements, and unfailingly test all systems.

We use a firm 2FA authentication policy

Our Migration Wizard applies 2FA authentication. Moreover, only your business reps with admin access rights can migrate your Gorgias information. With these safety functions in place, you won’t have to worry about information leak.

We use Three-layer

Help Desk Migration comes with 3 layers of data safety. At the physical level, we safeguard our hosting equipment from logical and physical attacks. At the app level, we forbid any unauthorized entry to your data on our platform. And, finally, on the network level, we protect our networks against cyber abuse.

Compliance with industry-standard fundamentals

Our Help Desk Migration service corresponds to upmost security standards, delivering maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data protection principles. And our wast compliance portfolio keeps getting extended.

How much does Gorgias to Zendesk data migration cost?

How much will you need to invest in the switch from Gorgias to Zendesk? The cost will largely build upon the records volume you require to transfer, the complexity of your specifications, and the options you’ll use or custom work you’ll request. Set a Free Demo to check the Migration Wizard work and figure out how much your migration will cost.

Run a Demo to get the price

Feedback helps us upgrade our solution: Few thoughts from Help Desk Migration clients

Effortless Zendesk Data Import with Help Desk Migration

Regarding Zendesk import and Zendesk data migration, Help Desk Migration is the premier choice. Our powerful Zendesk data importer ensures a seamless process, offering a comprehensive suite of Zendesk import solutions. From initializing Zendesk CSV import to meticulously mapping custom fields, including custom user fields and custom organization field integration, we cover every facet of your data transition.

At the core of our Zendesk import process is preserving your data's integrity, including handling email addresses and adhering to your specific business rules. Our intuitive import app is designed with multiple import types and options in mind, making Zendesk import automation a breeze. Whether you're managing extensive CSV data files, executing precise ticket imports, optimizing bulk user and organization imports, or delving into additional import types, Help Desk Migration ensures a smooth and worry-free transition.

Unlock the power of our bulk import feature and tailor your Zendesk import with the bulk user import option. Help Desk Migration is your trusted partner for a comprehensive Zendesk data migration experience, including Ticket imports and Bulk Organization Import.

Download checklist

Find out the way to prepare for Zendesk data migration

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Thinking about switching to Zendesk?
Give it a try.

Frequently Asked Questions

To ensure a successful migration from Gorgias to Zendesk, follow these steps:

  • Assess Your Gorgias Account: Look at your Gorgias account and decide which data needs to be moved over to Zendesk.
  • Adjust Settings: Consider what settings need to be adjusted on both Gorgias and Zendesk before starting the help desk migration.
  • Initiate Migration: Start the Demo migration.
  • Verify Data Transfer: Once the migration is complete, download the reports and double-check that all data has been migrated to Zendesk accurately.

For more detailed guidance, refer to the following checklists:

To complete the migration from Gorgias to Zendesk, you will need to gather access credentials for both platforms. Specifically, you will need the following information:

  • For Gorgias: email address, URL, and API key
  • For Zendesk: email address, password, and URL

Once you have this information, connect the two help desk tools to the Migration Wizard and start the migration process.

When using Help Desk Migration to transfer data from Gorgias to Zendesk, you can migrate the following data:

  • Tickets, agents, contacts, ticket attachments, ticket private/public notes. You can also migrate the Created_at, Updated_at, and Closed_at timestamps.
  • Knowledge base articles, including folders and categories, knowledge-base attachments and inline images.

Before migrating from Gorgias to Zendesk, it is important to create a checklist of the necessary steps. To ensure a successful migration, complete the following tasks:

  1. Recreate the same custom fields on Zendesk that are currently on Gorgias.
  2. Add saved replies (macros) on Zendesk.
  3. Create agents that match the ones in Gorgias.
  4. Activate the Help Center to migrate knowledge base records.
  5. Turn off triggers and automation in Zendesk.
  6. Disable ticket conditions in Zendesk.

Once Zendesk is ready, the migration process can begin. To complete the migration, you will need to collect the access credentials for both Gorgias and Zendesk, including email, URL, and API key for Gorgias, and email, password, and URL for Zendesk. With these credentials, you can connect both help desk tools to the Migration Wizard.

The duration of the migration depends on several factors, including the volume of records, the size of attachments, and the API limits of your Gorgias and Zendesk accounts. It may take a few hours to a few days to complete the migration. To ensure a faster Zendesk migration, increase your API limits as much as possible.

Looking to streamline your Gorgias to Zendesk migration? We've got you covered with our range of support packages! Choose from our Standard, Premium, or Signature plans, or opt for our Concierge Migration Service for a fully hands-free experience. With our experts managing the migration process, you can enjoy a hassle-free transition from Gorgias to Zendesk.

Full Gorgias to Zendesk Import in a Couple Clicks

Migrate your data from Gorgias to Zendesk painlessly and without disturbing your supreme objective of resolving your customers’ matters.

More helpful insights about data import

Interested to get more? Our help section is packed with information on customer service enhancement and help desk software import. Explore it today!

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