Help Desk Migration Services for Seamless Data Transfer

Skip the long data migration process, customer service downtime, tech legwork, or missed business opportunities.

Experience a hassle-free transition to the platforms of your choice with the Help Desk Migration service. We take care of all the heavy lifting, ensuring your data is migrated automatically and quickly, without any disruption to your operations.

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Explore the migration options for a smooth data transition

Tag migrated tickets

Add a tag or two to your tickets to easily sort out the transferred tickets on the new platform.

Transfer inline images

Keep embedded images on the new platform when the source platform isn’t available anymore.

Move call recordings

Import call recordings as ticket attachments. After the data migration, they are linked to the tickets as mp3 files below the ticket descriptions.

Migrate side conversations

Migrate Zendesk side conversations to private comments on the target customer service platform.

Control attachments import – keep or skip

Ticket attachments migrated by default, but you can skip all attachments or those related to the tickets that were last updated 6+ months ago, 12+ months ago, or 24 months ago.

Move newest records first

Import your help desk data in chronological order, from the newest to the oldest.

Transfer knowledge base language versions

Migrate the language versions of your multilingual knowledge base easily. Just make sure the target platform has multilingual support.

Update cross-links between articles

Easily update internal links between knowledge base articles during the Full data migration. If you migrate language versions, those cross-links are updated too.

Try a trial Demo with hand-picked data list

Migrate up to 20 ticket IDs and 20 article IDs to test the migration service on specific ticket and article types.

Keep business operations running during data transition with Help Desk Migration

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Delta migration

While the Full migration is running, you can keep working on the source platform without any disruptions. And what to do with the updated and new records after the Full Migration?

With Delta migration, you can import records that were added or updated during the Full Migration in progress. Once the Full is completed, you can start the Delta migration to import those data to the target platform.

In the Delta, Migration Wizard moves only new and updated records, so there are no duplicates.

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Interval migration

When you move your customer service from an old help desk to a new live platform, support reps must keep notifications on during the data migration. This limits migration to after-hours or weekends.

Interval Migration solves this by allowing the pause and resume of data import to fit business hours. So, you can pause and resume data transition at times that align with your business requirements, and your customer service will work without any interruptions or downtime.

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What’s included in the Help Desk Migration services

Dedicated secure local AWS server

Every country has specific demands for managing customer and business data. Help Desk Migration can provide a dedicated, secure AWS server located in your country or state.

With our automated service, you don't need coding skills or specific knowledge to migrate your help desk records. Migration Wizard will take you through a few quick steps to set up your data migration.

Migration Wizard preserves the relations between the migrated customer service data. Apart from custom field migration, you can customize your help desk switch and migrate call recordings, event dates, or language versions of your knowledge base content.

Is your source or target help desk platform not on our supported platforms list? No worries — contact our support team to discuss your enterprise data migration between your customer service systems.

Do you have any questions or issues during data migration? Our talented support agents take your requests – by email, live chat, or phone call – as the top priority. Be sure to check out our hours of operations and response times to avoid any misunderstandings.

Setting up your new help desk app is not rocket science, but still an essential part of enterprise data migration. The Help Desk Migration team will guide you on every stage to get the process tailored to your needs.

Merge your help desk instances or import data from several instances to a new single platform. Help Desk Migration will make the record transition fast and secure.

Automated help desk migration is easier than you think – if you import records with the Help Desk Migration service. Let’s discuss your data transition

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15.000+

satisfied customers around
the world

200M

migrated records

10.000+

fully automated migrations

Companies and businesses across industries choose us

Custom migration services to fine-tune your data transition

Migrate Account and Contact custom fields

Migrate additional phone numbers or emails for contacts

Migrate the original Source ticket ID into the subject of the ticket

Assign tickets with “Open” status to a group only, not to an agent

Migrate CC users emails into a text or multi-line custom field, or private comment, or the first private note

Add information to the migrated data (i.e., mark tickets with extra tags, add legacy ticket ID to the ticket subject)

Migrate the information from the integrations (i.e., migrate linked Jira task ID or URL)

Filter help desk data by different criteria (i.e., creation date, tags, custom fields, groups, organizations, assignees)

Change the default migration process (i.e., migrate change and problem objects as tickets, ticket events as private notes, and the information related to inactive users)

Why do you need concierge migration service for your data transfer?

You have a considerable volume of customer service records and want to import them without extra coding, manual transfer, or changes on the current help desk. Save on effort and time and focus on business instead; we’ll help you make this requirement come true.

Check how we transferred Seneca Hill data

If you are a company that wants to get customer service records transferred without distracting the IT team from work, or you don’t have an IT department—the concierge migration service is for you. There’s no need to outsource your migration project; Help Desk Migration handles it all.

Check how we moved e-Core customer service data

Every business has particular visions and plans. So, if you want to continue using the Source customer service platform during the migration and avoid any changes in the workflows, we help you make it possible.

Check how we completed ROIcode data migration

We’ll deliver you a well-developed help desk migration plan, tune customizations, and set data transfer so you keep supporting their clients without downtimes or breaks. Once you describe their requirements, only check the results and continue working on the new help desk platform.

Check out how we handle migration planning