Help Desk Migration Services
Help Desk Migration by Relokia is a data migration service for help desk, ITSM, and knowledge base platforms. It moves tickets, contacts, custom fields, and articles between 100+ platforms and keeps ticket history, record relationships, and data integrity. Since 2016, more than 60,000 customers, from small support teams to enterprise IT departments, have migrated with Help Desk Migration.
Run the migration yourself in the no-code Migration Wizard, or hand it to a dedicated team with white-glove migration services.
Data Migration Types We Support
Help Desk Migration moves data between several kinds of platforms: customer service help desks, IT service management (ITSM) tools, Remote Monitoring and Management solutions (RMM), Professional Services Automation (PSA) platforms and knowledge bases.
Help Desk Migration
Teams switch help desks to get better automation, AI features, or pricing, or to merge tools after an acquisition. Help Desk Migration moves tickets with their full conversation history, contacts, organizations, agents, and custom fields, so agents keep the customer context.
ITSM, PSA, RMM Migration
IT teams and managed service providers replace their tools often: in a 2025 ITSM.tools poll, 40% of respondents said they were replacing their ITSM tool or would replace it when they could. Help Desk Migration moves incidents, service requests, problems, changes, client tickets, and time entries between ServiceNow, Jira Service Management, Freshservice, HaloPSA, and ConnectWise PSA, etc.
Knowledge Base Migration & Consolidation
AI agents and chatbots answer from your knowledge base. Duplicate, outdated, or conflicting articles lead directly to wrong answers. Help Desk Migration moves articles with their categories, sections, translations, and updated cross-links, and it can merge several knowledge bases into one clean source for AI.
CSV Import & Export
CSV import and export let the Migration Wizard move help desk data when one side of the migration is not a supported platform, such as a shared inbox, a database, or an in-house tool. Help Desk Migration imports tickets, comments, contacts, and articles from CSV templates and exports records as a ZIP of CSV files, keeping links between records through unique IDs.
Instances Consolidation
Instance consolidation merges two or more accounts of the same help desk, such as several Zendesk instances, into one, or moves selected brands or products into a separate instance. Help Desk Migration runs a separate migration for each source and can tag records by origin. Teams usually consolidate after an acquisition or a regional restructure.
AI-Ready Migration
AI-ready migration prepares support data for the AI agents and copilots in your new help desk. Help Desk Migration filters out outdated records, maps ticket fields, tags, and internal notes consistently, and can move the knowledge base and recent tickets first. You check the AI setup on that data before transferring the rest of your history.
Self-Serve or White-Glove: Which Migration Model Fits Your Team
Help Desk Migration offers two delivery models. Both include a Free Demo Migration, zero downtime, and the same data integrity checks. What sets them apart is how involved you want to be: do it yourself, or hand it to our team. They also differ in customization depth and where the migration runs.
Self-Service
Ideal for teams with a help desk admin or IT owner who want to run their own migration using our intuitive, step-by-step Wizard.
White-Glove
Built for complex data strategies that require full end-to-end management by our team of migration experts.
| Feature / Requirement | Self-serve Migration Wizard | White-glove managed migration |
|---|---|---|
| Who runs it | Your team, with Help Desk Migration support | A dedicated Help Desk Migration team including Account Managers and Technical Engineers |
| Best for | Standard or moderately customized setups | Multi-source consolidation, complex data models, strict compliance or data-residency requirements |
| Setup effort | Minimal: A few minutes for initial mapping and demo review. | High touch: Guided scoping calls while experts handle full setup and execution. |
| Free Demo | Up to 20 tickets and 20 knowledge base articles; Custom Demo with hand-picked records | Extended demo with a larger sample (100 tickets or more) to validate relationships, custom fields, and complex mappings. |
| Zero downtime during transfer | Yes | Yes |
| Delta and Interval Migration | Premium package | Included |
| Data residency | Not offered | Private cloud on a dedicated AWS server in your region if needed |
| SLA | Package support hours | Custom SLA |
| Pricing | Per record, from the Free Demo, see pricing | Custom quote |
| Start with | Start Free Demo | Talk to an Expert |
Companies and businesses across industries choose us
Self-Serve Migration with the Migration Wizard
Self-serve migration means you run the transfer yourself in the Migration Wizard, with no coding and no manual CSV exports. The Migration Wizard connects to both platforms through their APIs, maps records and fields, runs a Free Demo on your own data, and then moves everything in a Full Migration. The Help Desk Migration support team is available by email, chat, web meeting and phone at every step.
Core Migration Steps in the Help Desk Migration Wizard
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1Connect
Connect your source and target platforms with their API credentials.
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2Select
Select the records to move: tickets, contacts, organizations, agents, knowledge base articles.
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3Map
Map record types and fields between the two platforms.
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4Run Demo
Run a Free Demo and review the result in your target platform.
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5Full Migration
Start the Full Migration and follow its progress live. For records created during the transfer, run a Delta Migration.
Automated field mapping, with manual control
The Migration Wizard auto-maps standard fields such as status, priority, tags, and ticket type, and you can change any pair by hand. When source and target use different field types, Help Desk Migration converts the data so it lands in a usable field.
Free Demo Migration on your real data
The Free Demo Migration runs the same process as the Full Migration, so what you check in the target platform is what the full transfer delivers.
- ✓ Hand-pick records for a Custom Demo
- ✓ Roll the test back afterward
- ✓ Get the exact price before you pay
Out-of-the-box migration options
Help Desk Migration turns the most frequent migration requests into options you switch on in the Migration Wizard.
Add tags to migrated tickets
Keep imported records separate from new ones in filters and reports.
Migrate the newest records first
Agents work on current issues while older history imports.
Migrate only associated contacts and organizations
Leave behind customers with no linked tickets.
Delta and Interval Migration
On every package, agents keep working in the source platform while data transfers. The Full Migration moves existing records without disrupting daily support.
Delta Migration
Transfers only records created or updated during the transfer, without duplicates or missing replies.
Interval Migration
Pause the Full Migration when agents need the system and resume later from the same point.
White-Glove Migration for Enterprise Companies and Complex Migrations
A dedicated Help Desk Migration team scopes, runs, and validates the migration for you. Delivered within the Enterprise package, with a custom SLA.
Dedicated Migration Team
Account managers and engineers work only on your project: platform connections, object selection, field mapping, demo validation, and cutover planning.
Private Cloud Migration
Your migration runs on a dedicated AWS server in the region you select, so data never touches shared infrastructure and stays in the required jurisdiction.
Complex Migration Scenarios
Multi-source consolidation, instance merges and splits, non-standard data models, platforms with limited APIs, and AI-ready data preparation.
Security Review Support
The team works with your security department on vendor questionnaires and shares compliance documentation through the Trust Center.
Supported help desk platforms
Help Desk Migration moves data between 100+ help desk, ITSM, and knowledge base platforms. The most requested include Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce Service Cloud, HubSpot Service Hub, Intercom, Gorgias, Help Scout, Zoho Desk, and Halo. Each platform page lists the records it supports as a source and as a target.
Accelo
Atera
Atlas
Autotask PSA
BMCHelixITSM
BoldDesk
Chatwoot
ConnectWise
Crisp
CSV
Custify
Deskpro
DevRev
Dixa
Document360
Drift
Dynamics 365
eDesk
eGain
Enchant
Forumbee
FreeScout
Freshdesk
Freshservice
Front
Gladly
Glassix
Gleap
GLPI
Gmail
Google Docs
Gorgias
Groove
Halo Service Solutions
HappyFox
Harmony
HelpCrunch
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpShift
HelpSpot
HubSpot Service Hub
InstantDocs
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
Kayako Classic
KnowledgeOwl
Kundo
Kustomer
Lansweeper
Live Agent
LiveChat
Manage Engine
Mayday
Missive
NinjaOne
Odoo Helpdesk
Oracle Service Cloud (RightNow)
osTicket
((OTRS)) Community Edition
Outlook
Paligo
Plain
Planhat
Pylon
Reamaze
Request Tracker
Respond.io
Richpanel
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
Siit
SmarterTrack
SolarWinds Service Desk
SolarWinds Web Help Desk
SparrowDesk
Spiceworks
Spiceworks Cloud
SQLite
SuperOps
SupportBee
SupportPal
Syncro
SysAid
Tawk.to
TeamSupport
TeamworkDesk
Thena
Thulium
Tidio
TOPdesk
Trengo
Unthread
Vitally
Vivantio
Zammad
Zendesk
Zoho Desk
Zoho Mail
Check the name for typos or leave us a message.
Help desk migration by industry
The records that matter most differ by industry. These are the teams that migrate with Help Desk Migration most often.
IT Support & Managed Services Providers (MSP)
Move client tickets, incidents, and SLA-bound requests with their links intact, so each client's service history continues in the new PSA or service desk.
SaaS & Software Products
Keep bug reports, feature requests, and linked Jira issues attached to the customer conversations that raised them.
Retail & E-commerce
Keep order-related tickets and customer histories together, so agents answer "where is my order" questions with full context after the switch.
Manufacturing
Keep production support tickets, maintenance requests, and vendor communications connected through the system change.
Education
Move student and staff IT requests and self-service knowledge base articles, and filter out records your retention policy no longer requires.
Telecommunications
Migrate high-volume subscriber tickets and service-outage histories, using Interval Migration to keep API load off business hours.
What customers say
"The demo migration was the convincing factor. Seeing our actual tickets appear with all the attachments and thread order intact — that was the moment we knew this would work."
Aaron Johnson
Leader of IT Support and Operations, Lids.com
"Help Desk Migration made our platform switch seamless. Zero data lost, tickets properly mapped, and our team didn't face a single minute of downtime."
Brett Jackson
VP Ops at PillDrill
"Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced."
Jason Morehouse
CEO, Co-founder at Checkfront
"We migrated thousands of tickets over a weekend. Support was available and responsive throughout the entire transfer."
Kyle Tate
IT Manager at Renewable Energy Infrastructure Group
"The custom options for tagging and keeping internal notes intact made the transition painless for our support agents."
Rusty Rutledge
Platform Administrator at Integrity Staffing Solutions
"Fast, automated, and accurate. Saved our engineers weeks of manual scripting and data cleanup."
Caitlin Steel
VP Product Management at Leapfin
Our migration of 77k+ tickets as well as a complete Help Center with all its content, went absolutely wonderful. While there of course were 1-2 hiccups (as there always are in big projects like this), the availability of the support team was just perfect and anything that may have went slightly wrong, was fixed immediately.
Yulia & Yaro were just lovely to work with, always available when we needed their suppport, big big thank you! This was the first time we did a migration 100% without the help of any consultants - and we are very happy with the results.
Highly recommend using this tool AND consider the Concierge Service as well.
Yvonne Uder
Customer service employee at Myposter GmbH
Relokia helped me migrate from Freshdesk to Odoo. Their platform makes data migration, a task once viewed as daunting, simple and painless. The customer support team is fantastic, and overall, Relokia is a standout company.
We wanted to retain all history when migrating to Odoo, to have a comprehensive and single-platform view of our customer, and Relokia delivered.
Relokia takes the pain out of data migration. They have helped multiple clients of mine migrate years of complex data. Hiring Relokia or Help Desk Migration is a great idea for any business. Go with the pros!
Ryan Findling
COO at askRF
We used it to migrate ~36,000 tickets and ~400 knowledge base articles. The tool supports any and every ticketing system. The support team are super helpful and offer customisations for your migration. Migrating from Freshservice, we asked to have requested items migrated as plain text into the description.
The total cost was only $2,000 US, which is really good value. The migration itself does take a while (ours took about 30 hours), but it's totally worth it. Anyone who is migrating to JSM from another ticketing system should use this tool!
Anthony Kendrew
Microsoft 365 Developer at The Salvation Army
Frequently asked questions
Help desk migration services move customer support data (tickets, contacts, organizations, agents, custom fields, and knowledge base articles) from one help desk, knowledge base, or ITSM platform to another. The service keeps record relationships and ticket history intact. Help Desk Migration by Relokia offers it as a self-serve Migration Wizard and as a white-glove managed service for 100+ platforms.
Pricing starts at $88 per 500 tickets and related records for a platform-to-platform migration, and at $40 per 500 tickets for a migration from CSV files. The final cost depends on the number of records, your support package, and any options or customizations. Only core records such as tickets, contacts, and knowledge base articles count toward the price. Attachments, comments, and notes migrate free. Run the Free Demo Migration to get the exact price for your data, or see the pricing page for package details.
The Free Demo finishes in minutes. A Full Migration takes from a few hours to several days, depending on record volume, attachment size, and the API rate limits of both platforms. Large migrations often use Interval Migration to run the heaviest transfer outside business hours.
Your support team does not need to stop working. Every Help Desk Migration support package includes a no-downtime cutover: agents keep working in the source platform while data transfers. Delta Migration then moves any records created or updated during the transfer before you switch over.
No coding is required. The Migration Wizard handles the API connections, and you select records and map fields in the interface. You need one person who knows your help desk setup to review the mapping and demo results. If nobody has that time, white-glove migration is the better fit.
Tickets, comments, attachments, contacts, organizations, agents, custom fields, tags, and knowledge base articles migrate between most supported platforms. Automations, macros, SLA policies, and satisfaction ratings depend on the platforms: some APIs do not expose them, and some targets have no equivalent object, so plan to rebuild them. Each platform page lists supported records, and the Free Demo shows exactly what arrives.
Yes. Filter records by creation date, tags, groups, organizations, or assignees. Filtering is free. You can also leave out contacts with no linked tickets, or skip attachments to cut transfer time.
Yes. Tag migrated records so they stay separate from live tickets, match existing agents and groups during mapping to avoid duplicates. Run a demo first to see how migrated data sits next to existing data.
Every package includes a check of skipped and failed records and at least one re-migration: within 3 days on Essential, 5 days on Advanced, and 10 days on Premium and Enterprise. Failures usually come from API limits, deleted users, or fields with no match in the target. The support team reviews the failed-records report with you and reruns the affected records.
Start your help desk migration
Test Help Desk Migration on your own data before you pay. The Free Demo takes minutes, and you can roll it back if needed.
No credit card required SOC 2 certified 60,000+ migrations