Professional osTicket to Jira Service Management data migration services
Encoded conversations, secured servers, advanced authorization methods
Automated method, don't have downtime, no workflow pauses
Flexible charging to ensure a feature + charge balance
Clients among many niches pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a data transmit, size up your Source's records, operations, and integrations. Consider data cleansing and check over the Source’s required and tailored field coequals on Target. Generate a cover-all transfer tactic that encompasses outline, game plan, and reps training.
Security and Compliance Review
Ensure all data organization adheres with industry security requirements. Set up requried permissions and access controls for the transition process.
Migration
Data Mapping and Customization
Connect records fields between your Source and Target. Handpick automated custom options from the list or discuss the customization to tune-up the data transition to your distinct business requirements.
Demo Migration
Do a test Demo with a little data set to understand how the transition app works. Spot the test results and adjust mapping as you need.
Data Verification
Thoroughly check the migrated data in Target. Confirm that all data are correct, complete, and as intended formatted.
Full Data Migration
Replicate all selected data, including tickets, contacts, attachments, and correlated information.
Delta Migration
Catch any new or updated data that changed at the time of the Full transition .
Interval Migration*
Data transition can be stopped and picked up where it left out to fit your business workflow, establishing sustained customer service with zero downtime. You can pause it up to five times, each lasting no more than five days, and our sales squad adjusts the process for the time of set operational hours.
Post-Migration Phase
Go Live
Start the Target for all reps. Decommission the Source if appropriate, providing data backups are saved securely.
What Data Can You Import from osTicket to Jira Service Management ?
With Help Desk Migration service, you can without difficulty migrate big portions of differing data entities to or from osTicket to Jira Service Management. Here’s the set of records you can import implementing automated service without extra assistance from tech support team.
Do you have certain osTicket to Jira Service Management import or export needs?
Let us know you need a customized data migration.
| osTicket entities | Jira Service Management entities | |
|---|---|---|
| Help Desk | ||
| Agents | Users | |
| Organizations | Organizations | |
| Users | Customers | |
| Tickets | Issues | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| FAQ's | Contents | |
Why transfer with Help Desk Migration?
Your business thrives on data, and your customers’ history is crucial. Migrating with Help Desk Migration offers:
-
No downtime
You can begin where you left off. Your processes won’t miss a beat, so you can keep helping customers without skipping a beat. -
Increased efficiency
Leverage the automated, secured Migration Wizard to import your data painlessly. Simple data mapping of standard and custom fields. -
Organized ticket transmiting
The Migration Wizard moves the tickets and all related records, so the data keeps its structure on the Target intact. -
Personalized support
Whether you need help via live chat, email, or phone, our support agents is ready to assist you every step of the way. -
Detailed data import planning
Our experts will put together a reliable plan for the data import that encompasses all the details, so everything flows smoothly. So, you can avoid any issues during the relocation, and your data will be secured. -
Custom options available
Customize your migration with automated options. Whether it’s data filtering or tweaking field types, we’ll tailor the transfer to fit your needs.
How Does osTicket to Jira Service Management Data Migration Work?
Our automated migration service allows you export and import data in a few simple actions. If you’re trying to organize a complex data structure, feel free to select our tailored approach. We’re in place to satisfy your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your osTicket to Jira Service Management Migrate
with These Functions
Convey a seamless data transmition experience that reconciles your business needs. The Help Desk Migration service provides features to aid you to achieve your help desk data transfer in the automated and secure route.
-
Omit attachments
Does your targeted help desk system deliver limited data storage? Omit attachments, especially if your historical data drop none of its value without them. The migration time will go down significantly.
-
Create a new tag to the exported tickets
Are you going to use a existing platform during data export? To reduce mistakes, add extra tags to the imported tickets to separate them from the existing ones.
-
Migrate inline images as attachments
Don’t want to leave behind images embedded into the tickets? You can export and import them to the new help desk platform as attachments.
-
Check out our Demo with custom records by migrating 20 entities
If you require to look at how handpicked entities look like in the desired help desk platform, schedule this free custom Demo and hand-pick 20 entities for a export.
-
Import newest data first
Opt for this feature to move your newest records in a chronological order, from newest to oldest. This automated option is applicable to Full Migrations.
Focus on your crucial business. We'll do the heavy lifting
Our automated migration tool provides a powerful solution, whether you’re migrating your customer support operations from osTicket to Jira Service Management. With just a couple of clicks, your support service platform will be up and running on a new platform — no need to suffer any stoppage!
Data import with security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To assure the maximum guard of your records whether they are in migration or at rest, we implement valid procedures. These contain handling approved security scans, retaining our servers safe, obeying different commands, and more.
Choose the migration tool that customers love
With multiple efficient data migrations under our belt, Help Desk migration service has gained plenty of service-related awards and gratifying reviews. And our striving towards excellence does not finish there. We go to refine our app and move forward novel functioning to include measures for ensuring we’re including all your data import inquirements.
Use easy mapping to handle your most complex needs
Spare yourself the enduring work of adding not included record types or help desk data at the time of osTicket to Jira Service Management migration. Help Desk Migration service lets you map fields and adapt your data import and export. This will keep the starting structure of your records simply on your side.
Select a suitable time for data migration
Select the most suitable time to set up the help desk data migration operation. Begin by importing historical data and later move ahead to the Delta migration function to move your during migration changed tickets. Then, relax and allow our importing tool make the rest.
Communicate our proficient support representatives
Don't fret about fighting issues while performing your Supported Platform data import. Allow Help Desk Migration support agents inspect your task. With plenty of well-done data migration familiarity, they can find an answer to any challenge associated with your help desk migration or even arrange guidance along the entire data migration.
Your Help Desk Data Import is the Whole Way Through
Employing Help Desk Migration service, you’ll never have to worry about security of critical records. We commit to the fresh recommendations, make regular updates, and unfailingly test all systems.
We enforce a strict 2FA authentication policy
Help Desk Migration Wizard uses 2FA authentication. Moreover, only your company representatives with admin access rights can import your osTicket records. Together, these security measures prevent the dangers of data leakage.
3-level data safety
Help Desk Migration delivers 3 layers of data safety. At the physical layer, we defense our data hosting equipment from logical and physical attacks. At the application layer, we cease any unsanctioned log in to your business records on our service. And, last but not least, on the network layer, we secure our networks from cyber harm.
Compliance with security principles
We take care of your records based on all integral security levels. Help Desk Migration possesses an extensive set of compliance, and we continue enlarging it. At the moment, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security standards.
What is the cost of your osTicket to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from osTicket to Jira Service Management? The cost will largely depend on the records volume you want to migrate, the complexity of your requirements, and the options you’ll use or custom work you’ll ask for. Start a Free Demo to check the Migration Wizard work and find out how much your data switch will cost.
Run a Demo to get the priceReviews encourages us advance our service: Few words from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Complete osTicket to Jira Service Management Import in Several Clicks
Migrate your data from osTicket to Jira Service Management smoothly and with no disarranging your ultimate goal of resolving your customers’ matters.
Find out more guides about data import and export
Want to get more? Our knowledge base is packed with information on support service advancement and help desk records migration. Explore it today!
7 Help Desks that Address the Needs of eCommerce
If you have anything to do with customer service in eCommerce, you know ...
Top 14 Freshdesk Alternatives to Fuel Your Support Strategy
As businesses aim to deliver exceptional customer support, the demand for Freshdesk alternatives ...
5 Best Help Desk Solutions for BigCommerce
The fast and personalized service can be the reason for your customers to ...