Help Desk Migration partner of Zendesk

Secure Salesforce Service Cloud to Zendesk data migration service

Encrypted communications, secure servers, latest authorization mechanisms

Automated approach, don't have downtime, avoiding any workflow drops

Deal pricing to provide an opportunity + cost balance

Our customers

We’ve acquired the of clients among industries

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

Begin your transmit by reviewing Source data, operations, and apps. Review data cleaning and field alignment to the Target. Produce a migration tactic, involving the schedule and agent coaching.

Security and Compliance Review

Confirm data complies with safety regulations. Grant permissions and access controls to secure the movement.

Preparation

Migration

Data Mapping and Customization

Connect data fields amongst the Source and Target. Define pre-built custom features from the set or ask for specific customization for the data replication.

Demo Migration

Initiate a trial Demo to see how the replication service performs. Verify results and modify mapping as needed.

Data Verification

Check all moved data in the Target is genuine, complete, and appropriately formatted.

Full Data Migration

Transmit all selected data, embracing tickets, contacts, attachments, and linked information.

Delta Migration

Net any new or updated data that tweaked during the Full data transition.

Interval Migration*

Data transmit can be paused and resumed to cohere your outline, with zero interruption. You can pause up to five times for five days per pause, coordinated by our sales team during operating hours.

Migration

Post-Migration Phase

Go Live

Roll out the Target for all reps. Deactivate the Source if required and store data backups.

Post-Migration Phase

What Entities Can You Migrate from Salesforce Service Cloud to Zendesk ?

With our Migration Wizard, you can efficiently import and export solid piles of differing data entities to or from Salesforce Service Cloud to Zendesk. Inspect the selection of data types you can import or export making use of automation by yourself from tech pros.

Do you look for specific Salesforce Service Cloud to Zendesk migration demands?

Let us know about a personalized data migration.

Salesforce Service Cloud objects Zendesk objects
Help desk
Users Agents
Accounts Organizations
Contacts Customers
Cases Tickets
Knowledge Base
Top level categories Categories
Second level categories Sections
Articles Articles
Get Started

Why transmit with Help Desk Migration?

  • Without downtime
    Import data without disruption - preserve workflows on track and assist customers seamlessly.
  • Enhanced efficiency
    Seamlessly migrate data and set up predefined and tailored fields with the intelligent Migration Wizard.
  • Easy ticket transmiting
    The Migration Wizard transmits tickets and all related records, ensuring the data structure unaffected on the Target.
  • Always here for you
    Our support agents is available to guide you using chat, email, or phone.
  • Detailed import planning
    Our migration experts will create a comprehensive plan for data import, providing a smooth process and reliable records.
  • Flexible customizations
    Decide on pre-built options or seek specific adjustments, and we'll confirm your data is correct.

How Does Salesforce Service Cloud to Zendesk Data Migration Make It?

You can run data import in a few simple steps, applying our automated migration service. If you’re dealing with a unique data structure, feel free to choose our customized approach. We’re up for it to fulfill your unique needs.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Advance Your Salesforce Service Cloud to Zendesk Move
with These Features

Have a tailored data replication experience that corresponds your company’s objectives. The Help Desk Migration service delivers functionalities to empower you to accomplish your customer service data migration in the secure and automated approach.

  • Transfer content translations

    Get your multilingual knowledge base to your new help desk app effortlessly! Choose our “Migrate content translations” functionality and transfe translated language versions of each article automatedly.

  • Bypass attachments

    Does your desired platform offer small data storage? Leave behind attachments, especially if your current data drop none of its value without them. The data import time will go down significantly.

  • Choose a new tag to the migrated tickets

    Choose tags to the migrated tickets — like so, you won’t blend them with the remaining. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Employ the attachment feature to Migrate inline images

    Migrate the images embedded into tickets as attachments. The data import time might take more time, but the images will stay along on a expected help desk solution.

  • Demo with custom data: Pick 20 entities for migration

    If you need to see how particular entities will look like in the targeted help desk system, go for this free custom Demo and pick 20 entities for a export.

  • Transfer newest records first

    Opt for this castomization to transfer your most recent records in a chronological order, from newest to oldest. This custom capability is applicable to Full Migrations.

Your Help Desk Data Migration is the Whole Way Long

Employing Help Desk Migration solution, you’ll never have to worry about security of business data. We commit to the latest recommendations, make constant upgrades, and unfailingly audit all systems.

We apply a stringent 2FA access policy

Our Migration Wizard uses 2FA access. Besides, your agents can only migrate Salesforce Service Cloud data if they got admin access. Combined, these safeguards remove the risk of data leak.

3-level business data security

We offer three layers of business data protection: physical (we protect our data hosting equipment against any intrusion), network (we secure our networks against cyber attacks), and app (we secure your business data within our data importing solution from forbidden access).

Follow industry-standard levels

Help Desk Migration service commits to top security levels, providing utmost greatest protection for your business records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data security standards. And our broad compliance portfolio keeps getting large.

How much does Salesforce Service Cloud to Zendesk data migration cost?

How much will you need to invest in the switch from Salesforce Service Cloud to Zendesk? The price will largely lean on the business data volume you want to migrate, the complexity of your specifications, and the options you’ll use or custom work you’ll inquire. Set a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.

Run a Demo to get the price

Feedback inspires us improve our tool: Several words from Help Desk Migration customers

Zendesk Import Process

Looking for a hassle-free way to import data into Zendesk? Help Desk Migration offers a comprehensive suite of Zendesk import solutions designed to meet your unique needs. Whether you're migrating from another platform or need to perform routine Zendesk CSV imports, we've got the expertise and tools you need.

Our Zendesk data importer tool is the key to a seamless transition. Say goodbye to manual data entry and hello to a streamlined Zendesk import process. With our automation capabilities, you can schedule regular updates and ensure your Zendesk data is always up to date.

Wondering how to import data into Zendesk? Our team of Zendesk import experts is here to guide you through the process. We'll help you configure the perfect Zendesk import automation strategy and provide ongoing support to ensure your data migration is a success.

At Help Desk Migration, we understand the importance of efficient Zendesk data import. Let us simplify the process for you, so you can focus on delivering exceptional customer support. Contact us today to learn more about our Zendesk import solutions.

Download checklist

Find out the way to prepare for Zendesk data migration

Zendesk logo

Thinking about switching to Zendesk?
Give it a try.

Frequently Asked Questions

To switch from Salesforce Service Cloud to Zendesk, prepare your current customer service tool and choose a migration date. Compile a checklist of features to turn off your Salesforce instance and settings to enable on Zendeskthen begin the data migration. Once the Free Demo to Zendesk is complete, verify that all records are in place. For a more detailed guide, check the Zendesk Data Migration Checklist

You can migrate any volume of help desk data available on your Salesforce Service Cloud account. However, the size of attachments and the number of records impact the duration of Salesforce Service Cloud to Zendesk migration. You can speed up the process by skipping attachments and auditing the Source data.

Use Help Desk Migration to transfer from Salesforce Service Cloud to Zendesk such records:

  • tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, inline images, ticket custom fields, organization custom fields, contact custom fields, Created_at, Updated_at, Closed_at
  • knowledge base articles with folders and categories and inline images

The duration of the Salesforce Service Cloud to Zendesk migration depends on several factors, including as

  • the number of records you have
  • API limits associated with both help desk accounts

The higher API limits your platforms have, the less time the migration process takes.

Use the Help Desk Migration Demo option to test the data transfer from Salesforce Service Cloud to Zendesk. Review the results table for migrated, failed, and skipped records, download the reports and copy the record IDs to check. Or go back to settings and change the mapping if you need. That way, you can test how your data is imported and adjust the settings to get the most suitable results for migration to Zendesk.

All-packed Salesforce Service Cloud to Zendesk Migration in a Few Clicks

Export your business records from Salesforce Service Cloud to Zendesk easily with no disordering from what truly matters — fixing your customers’ inquiries. Help Desk Migration tool does all the work behind the scenes whilst you simply enjoy running customer service your new platform.

Get more additional resources about data migration

Willing to know more about help desk data import and export and support service ​​enhancement? Check out our resources.

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