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Freshservice to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Smooth , no special expertise or programming required. A complete Freshservice to Freshdesk data migration tool.

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Your best tool for Freshservice to Freshdesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose the records you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and see the miracle happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer service details.
Effortless process

No need to worry about coding or constantly watch each record transferred.

Just attach both platforms, choose what you want to migrate and allow the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Freshservice to Freshdesk

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in Freshdesk.

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Maintained connectivity between object and people

When migrating your data from Freshservice to Freshdesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Freshdesk work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Freshservice to Freshdesk.

  • Connect Freshservice

    Fill in the form with necessary credentials to permit our data migration tool to access data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's validated, find a quiet time with the least load on the support staff and begin migrating from Freshservice to Freshdesk.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Freshdesk import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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