How to Estimate the Help Desk Migration Price?

Automated data migration saves you time, effort, and costs. Help Desk Migration ensures transparent pricing where the price depends on the number of records you want to transfer. Run a free Demo to test the Wizard and learn how much your migration will cost.

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Just a heads up on the types of records we deal with:

Help Desk Records - includes info on Agents, Groups, Contacts, Companies, and Tickets.
Knowledge Base Records - involves Articles, Categories, and Folders.

Attachments, Comments, and Notes aren't counted as separate records.

If you're considering the Free Data migration, we'll calculate the total records and provide an estimated price for the Full Data migration, neatly broken down by type.

You get 20 tickets and 20 knowledge base articles transferred to check:

How they look on your destination help desk;
What migration options you need;
Whether your migration settings need some changes.

With Help Desk Migration, you choose the data for migration and pay only for those records. If you need to filter data and leave some tickers behind, adjust the migration process to your requirements, or do some customization work, you can buy these options separately.

The pricing is detailed and transparent. You choose the extra customizations or support offering to meet your specific requirements without overpaying.

Recommended for the one-time hard-switch migration.

Migration type: one-time hard-switch migration.

What’s Included:

9/5 Support via Email, Phone & Chat
Get assistance during standard business hours.
Regular SLA Response Time
We’ll respond to your inquiries within 24 hours.
Skipped/Failed Records Check and Migration
Ensure all your data is properly transferred.
3-Day Post-Migration Data Retention.

Plus:

Access to Self-Help Resources and Video Tutorials
Utilize our free resources to guide your migration.

Recommended for the small and medium-sized migrations (up to 40,000 records) can be done in less than 8 hours over the weekend.

Migration type: hard switch migration with the option for a full test migration into a sandbox or a redo at no extra fee.

What’s Included:

16/5 Support via Email, Phone & Chat
Enjoy extended support hours for greater flexibility.
High Priority Response Time
Your inquiries get top priority, ensuring quick resolutions.
Dedicated Weekend Support – 4 hours (10 am to 12 am, and 6 pm to 8 pm)
Get help even on weekends.
1 Data Re-Migration within 5 Days
Allows you to redo your migration if necessary.
Skipped/Failed Records Check and Migration
Maintain data integrity.
5-Day Post-Migration Data Retention.

Plus:

High-Priority Support from Senior Agents
Receive expert guidance and prompt resolutions.

Recommended for medium and large migrations with over 40,000 records, especially when Target is live.

Migration type: two-phase migration with a no-downtime transfer, and the ability to pause and resume the migration process.

What’s Included:

16/5 Support via Email, Phone & Chat
Enjoy extended support hours for greater flexibility.
Highest Priority Response Time
Get immediate attention to your inquiries.
Dedicated Tech Support on Weekends/Holidays – 4 hours (10 am to 12 am, and 6 pm to 8 pm)
Specialized assistance available during non-standard hours.
1 Data Re-Migration within 10 Days
Flexibility to redo your migration for optimal results.
Interval Migration
Pause and resume your migration as needed.
1 Delta Migration within 10 Days
Update any changes made since the initial migration.
Skipped/Failed Records Check and Migration
Ensure no data discrepancies.
10-Day Post-Migration Data Retention.