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Track-It! to Salesforce Service Cloud
migration service

Trouble-free , no special skill set or programming required. A complete Track-It! to Salesforce Service Cloud data migration instrument.

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The best Track-It! to Salesforce Service Cloud tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose the records you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and see the miracle happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer service details.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info moved.

Just attach both platforms, pick what you want to take to a new database and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Salesforce Service Cloud

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Salesforce Service Cloud.

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Retained connectivity between object and people

When migrating your records from Track-It! to Salesforce Service Cloud we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Salesforce Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Salesforce Service Cloud work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Salesforce Service Cloud.

  • Connect Track-It!

    Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Salesforce Service Cloud all data

    Once everything's tested out, choose a quiet time with the least load on the support department and start migrating from Track-It! to Salesforce Service Cloud.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Salesforce Service Cloud import

Our team would be more than happy to perform a customized migration if you have special needs.
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