Gladly import
in a few clicks

Without developers, delays and hustle. With step-by-step Gladly import setup form.

More details

Gladly import tool you’ve been looking for

Now, there’s no need to bother about any help desk import issues. Full migration from platform to platform with HDM swift and simple.
Save time & money
Lower price, a swift import to the new help desk, and no need to develop the migration script. Get all of this with HDM service.
Simple process
Simply get the customer info ready for migration in advance and start moving your records. It’s not necessary to do everything alone.
Essential custom records aside
Regardless of your reasons, import your old data to the target system to keep the track of customer data easier.
Automated migration

Only the smallest preparations are to get done on your side. We already wrote the migration method.

Just prepare your system migration preferences and you’re ready to start.

Maintained dependency

Using HDM, you don’t have to be concerned that all your migrated ticket data will migrate with mixed up arrangement.

Whether it is sender info or customer details, all of this is considered during the process.

Data security

All the passwords you use throughout the migration procedure are not stored. Only authorized personnel can get access to your accounts or help desk dashboards.

All the information you provide is under solid protection from the outside world.

Place your information

It’s not required to conduct extensive data reviews to get started on your data import.

You can do all of this by using our data mapping system. Decide on what you want to transfer and determine where it goes just by clicking corresponding checkboxes.

Powerful & accessible

You don’t need to understand the platform peculiarities to take advantage of all features.

Helpful on-screen instructions will help you transfer your entities quickly and effectively. As a result, you can set up a data import just about anywhere you need.

Our customers are priority

One of the main priorities of our team is to make a service that we would like to experience ourselves. Even though G2 recognized our customer care, we develop continuously.

Why import data to Gladly utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.


Easy to get around wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration allows you to instantly transition custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to Gladly with their respective agents, contacts, and attachments, that way, saving the record of customers' requests.


Relations illustration

Objects you may import to Gladly

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Gladly in several easy steps

We keep your data secure

We take security very seriously and have established a comprehensive set of practices, technologies, and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Gladly import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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