Deskpro Migration Services

Deskpro Migration: Move Tickets, Contacts & Knowledge Base To or From Deskpro

Move tickets, contacts, and knowledge base articles into or out of Deskpro without losing history. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.

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50K migrations

SOC2 & GDPR

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

Total Tickets 2,000

1K 500K

10-15 mins Estimated Migration Time

85% Time Savings vs Alternatives

$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

5 Steps to a Smooth Deskpro Migration

Help Desk Migration moves your data into or out of Deskpro through a guided, five-step process built for accuracy and speed. You connect your platforms, map the records you need, and run a free demo migration before committing to anything. Once you approve the results, the full migration runs automatically, and a final validation pass confirms every ticket, contact, and article landed exactly where it should — with zero manual re-entry.

Connect Deskpro and Your Other Platform

Give Help Desk Migration secure, read-only API access to Deskpro and the platform you're migrating from or to. Whether Deskpro is your new home or the system you're leaving, the connection takes minutes and doesn't touch your live environment. No credentials are stored longer than needed, and both platforms stay fully operational throughout setup.

Choose required records and go through field mapping

Select the entities you want to move — tickets, contacts, organizations, or knowledge base articles — and Help Desk Migration automatically maps standard and custom fields between the two platforms. You review and adjust the mapping before anything moves, so ticket statuses, priorities, and custom field values land correctly in Deskpro instead of as blanks.

Choose additional options and run a Free Demo Migration

Fine-tune the migration with options like adding a tag to migrated tickets or skipping attachments to speed things up. Then launch a free demo migration that transfers a sample of your real data into Deskpro. This lets you check field mapping, formatting, and record accuracy before committing to the full migration — no cost, no risk, no obligation.

Launch Your Full Migration

Once the demo results look right, schedule and launch the full migration. Help Desk Migration transfers every ticket, contact, organization, and knowledge base article on your timeline, with progress visible throughout. Your current Deskpro account or source platform stays live and usable the entire time, so agents keep handling customer requests without interruption.

Validate results and go live

After migration, Help Desk Migration runs a validation pass comparing record counts and key fields between source and target. Spot-check tickets, contacts, and articles in Deskpro yourself, then flip your team over. Because the original platform stays untouched during migration, you can validate at your own pace before fully cutting over.

What Data You Can Migrate to or from Deskpro

Tickets & Conversation History

Tickets migrate with their full history intact — requesters, assignees, organizations, groups, attachments, comments, tags, custom fields, CC recipients, and created, updated, and closed dates. Archived tickets migrate by default.

Contacts & Organizations

Contacts and Organizations migrate with custom fields and phone numbers intact, so the people and companies behind every ticket stay connected once they land in Deskpro.

Knowledge Base Articles

Articles migrate with inline images and attachments intact when moving into Deskpro. Note that Deskpro's API doesn't expose those same fields on the way out, so article inline images and attachments are available for inbound migrations only.

Deskpro doesn't support Macros/Response templates, Triggers, or ITSM objects (Change, Problem, Request), so those entity types don't apply to Deskpro migrations in either direction.

Deskpro Migration Options, Configured for You

Beyond core record migration, Help Desk Migration includes configurable options that keep your Deskpro tickets and knowledge base clean and organized after the move. You can prioritize recent tickets, hand-pick records for your demo, keep inline images embedded, control which attachments transfer, and label migrated tickets for easy filtering — all without custom development or extra fees.

Migrate the Newest Records First

Prioritizes your most recent tickets during migration, so newer, more relevant records are available first if you need to start working in the target platform before the full transfer finishes.

Use case: You're migrating a large ticket backlog out of Deskpro and want your team to have access to this month's active tickets as soon as possible, rather than waiting for years of historical data to finish first.

Solution: Help Desk Migration processes and transfers your newest Deskpro tickets before older ones, so recent, actionable data is ready in the target platform early in the migration process.

Watch: Change migration priority

Select Records for Demo

Lets you choose a specific set of tickets or articles to include in your free demo migration instead of a random sample.

Use case: You want to test how a specific batch of complex tickets — ones with lots of custom fields or long comment threads — will map into Deskpro before committing to the full migration.

Solution: Help Desk Migration lets you hand-pick the tickets and articles included in the demo run, so you can validate mapping for your trickiest records before going further.

Watch: Customize your Demo

Inline Images in Tickets

Keeps images embedded directly in ticket descriptions instead of converting them into separate downloadable attachments.

Use case: Your agents paste screenshots directly into Deskpro ticket descriptions to document issues visually, and you need those images to stay embedded and readable after migration.

Solution: Help Desk Migration preserves inline images exactly where they appear in the original ticket description, so ticket context stays intact and readable in the target platform.

Watch: How to save inline images

Skip Ticket Attachments

For large ticket volumes, Help Desk Migration lets you exclude attachment files from the transfer while still migrating the full ticket record and conversation history.

Use case: Your Deskpro instance has years of tickets with large attached files, and you want a faster migration that focuses on ticket data and conversation history rather than every file.

Solution: Turn on the skip-attachments option, and Help Desk Migration transfers every ticket with its full text, tags, and metadata while leaving attachment files out, cutting migration time for attachment-heavy accounts.

Watch: How to skip attachments

Add a New Tag to Tickets

As tickets land in Deskpro, Help Desk Migration can automatically apply a custom tag to every migrated record, making them easy to find and filter later.

Use case: After migration, your support team wants to quickly identify which tickets in Deskpro came from the old system versus new tickets created after go-live.

Solution: Help Desk Migration tags every migrated ticket with a label like "Migrated" during import, so your team can filter, report on, or review historical tickets in Deskpro at a glance.

Watch: Tagging migrated tickets

Advanced Options for Larger Deskpro Migrations

Delta Migration

Deskpro keeps generating new tickets and updates while you're planning your move. Delta Migration lets you run a second, smaller pass after the main migration that transfers only what changed or was created since the first run — new tickets, updated statuses, fresh comments — so nothing created during the transition window gets left behind or duplicated.

What is Delta Migration?

Interval Migration

If you're not ready to fully cut over to Deskpro yet, Interval Migration keeps both platforms in sync by repeating the transfer on a set schedule — daily, weekly, or another cadence you choose. It's useful for phased rollouts or when teams switch to Deskpro gradually.

What is Interval Migration?

Customizations

Every Deskpro setup is a little different — custom fields, unique ticket layouts, non-standard workflows. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.

How can I customize my migration?

Why Support Teams Trust Help Desk Migration for Deskpro

Companies pick Help Desk Migration because it removes the manual work and risk from switching help desks. Instead of exporting spreadsheets and rebuilding tickets by hand, you get automated field mapping, a free demo migration to test accuracy first, and a dedicated team that has handled 50,000+ migrations. Deskpro data moves in as-is, formatted correctly, with support available throughout.

Platforms You Can Migrate To or From Deskpro

Help Desk Migration connects Deskpro to 40+ platforms in either direction, including Zendesk, Freshdesk, Intercom, and HubSpot Service Hub, along with CSV imports for teams moving off spreadsheets. Moving the other way, teams migrate out of Deskpro into these same platforms when their support needs change.

Accelo

Atera

Atlas

Autotask PSA

BMCHelixITSM

BoldDesk

Chatwoot

ConnectWise

Crisp

CSV

Custify

Deskpro

DevRev

Dixa

Document360

Drift

Dynamics 365

eDesk

eGain

Enchant

Forumbee

FreeScout

Freshchat

Freshdesk

Freshservice

Front

FyneDesk

Gladly

Glassix

Gleap

GLPI

Gmail

Google Docs

Gorgias

Groove

Halo Service Solutions

HappyFox

Harmony

HelpCrunch

HelpDesk

HelpDocs

Helpjuice

Help Scout

HelpShift

HelpSpot

HubSpot Service Hub

InstantDocs

Intercom

Ivanti

Jira Service Management

Jitbit HelpDesk

Kayako

Kayako Classic

KnowledgeOwl

Kundo

Kustomer

Lansweeper

Live Agent

LiveChat

Manage Engine

Mayday

Missive

NinjaOne

Odoo Helpdesk

Oracle Service Cloud (RightNow)

osTicket

((OTRS)) Community Edition

Outlook

Paligo

Plain

Planhat

Pylon

Reamaze

Request Tracker

Respond.io

Richpanel

Salesforce Service Cloud

ServiceDesk Plus

ServiceNow

SherpaDesk

Siit

SmarterTrack

SolarWinds Service Desk

SolarWinds Web Help Desk

SparrowDesk

Spiceworks

Spiceworks Cloud

SQLite

SuperOps

SupportBee

SupportPal

Syncro

SysAid

SysAid (Cloud)

Tawk.to

TeamSupport

TeamworkDesk

Thena

Thulium

Tidio

TOPdesk

Trengo

Unthread

Vitally

Vivantio

Zammad

Zendesk

Znuny

Zoho Desk

Zoho Mail

Deskpro Migration Resources

Deskpro Migration Guides

Step-by-step instructions for connecting Deskpro, mapping fields, and running your migration from start to finish.

Read the guides →

Deskpro Security Migration

Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your Deskpro import meets rigorous European data protection standards, giving you and your customers peace of mind.

SOC 2 Type II, SOC 3 certified

You can be confident that your Deskpro migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that their security practices are independently audited and meet top industry standards for handling sensitive information.

Encrypted during transit and storage

Your data is protected by strong encryption from the moment it leaves your old help desk until it safely arrives in your new platform. This keeps your information secure both in transit and at rest.

No third-party access

Your data stays private throughout the migration. No third parties ever see or handle your information — only trusted Help Desk Migration professionals manage your transfer.

Deskpro Migration: Frequently Asked Questions

Deskpro is a help desk platform used by support teams to manage tickets, contacts, organizations, and a knowledge base in one place, available as both cloud and on-premise deployments.

Help Desk Migration supports 40+ platforms for Deskpro migrations, including Zendesk, Freshdesk, Intercom, and HubSpot Service Hub, and CSV imports. If your current platform isn't listed, contact our team to confirm support.

Both platforms share the same core entities — tickets, contacts, organizations, knowledge base — so field mapping is straightforward in either direction. Help Desk Migration handles that mapping automatically whether you're moving to Deskpro or away from it.

Ticket content, comments, tags, custom fields, and created/updated/closed dates all transfer, including archived tickets by default.

Help Desk Migration automatically maps custom fields between your source platform and Deskpro wherever names or types match, and you can manually adjust any mapping before the migration runs.

When migrating into Deskpro, articles carry over with inline images and attachments intact. Deskpro's API doesn't expose those same fields for outbound migrations, so that's an inbound-only capability.

Migration time depends on your data volume — ticket count, attachments, and custom fields all factor in. Most Deskpro migrations complete within a few days, and the free demo migration gives you a clearer time estimate.

Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your information.

Yes. Deskpro works as both a source and a target, so Help Desk Migration can move your tickets, contacts, and knowledge base out of Deskpro into another supported platform whenever your needs change.

No. Help Desk Migration is a no-code, self-service tool — you connect both platforms, select what to migrate, and review field mapping through a guided interface.