Deskpro import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

More details

Deskpro import tool you’ve been looking for

Your platform import troubles are behind you now. Total platform to platform migration with HDM quick and hassle-free.
Save time & money
Affordable price, a quick migration to the new platform, and no need to create the migration script. Get all of this with HDM service.
Simple migration course
Just get the customer info ready for migration ahead of time and begin moving your data. It’s not necessary to do everything alone.
Vital data with you
Whether it is for conformity reasons, or convenience, migrate your historical data to the new tool to keep the track of customer data easier.
Automated process

A bare minimum is to get done on your side. We already wrote the script.

All you have to do is set your help desk migration requirements and you’re good to start.

Preserved dependency

Using HDM, you don’t have to worry that all your migrated customer service data will lose their connections to other info.

Whether it is sender info or customer contacts, all of this is considered during the process.

Data security

All the credentials you provide during the migration procedure are not saved. Only authorized personnel can gain access to your profiles or help desk dashboards.

All the information you provide is behind a thick wall from the outside world.

Mapping records

Decide what data will migrate to your new help desk yourself.

While managing the migration setup, you can specify what entities will cut and what will move.

Ease of use

The whole process was deliberately designed to allow users to go through the migration themselves.

You don’t have to have special experience or proprietary knowledge, just follow the shown hints.

Our customers are priority

One of the key priorities of our team is to provide a service that we would like to use ourselves. Even though G2 recognized our customer support, we develop continuously.

Why import data to Deskpro using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.


Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to automatically transition custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Deskpro with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Deskpro in 6 simple steps

  • Prepare

    In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Deskpro import.

  • Connect source Help Desk

    Choose your current help desk from the catalogue and fill out the form to enable our migration tool retrieve the data.

  • Link Deskpro

    Once you have specified your data source, connect our service with your Deskpro to enable the import.

  • Select objects

    Select the records you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a free demo to see how your migration to Deskpro will look like and verify that the data translates accurately.

  • Import to Deskpro everything

    Once everything's tested out, pick the best time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all data secure

We take safety very seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Deskpro import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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