Live Agent import
in a few clicksHelp Desk Migration partner of Live Agent

Without techs, delays and hustle. With step-by-step Live Agent import setup form.

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Spotless Live Agent import services just for you

Now, there’s no need to worry about any help desk import issues. Complete platform to platform migration with HDM fast and simple.
Less time & money spent
Clear price, a speedy transfer to the new system, and no need to design the migration script. Get it all with HDM service.
Clean setup
Simply get the customer info ready for migration ahead of time and begin moving your data. It’s not necessary to deal with everything alone.
Vital custom records with you
Regardless of your reasons, transfer your historical data to the new tool to keep the track of customer data easier.
Autonomous import services

Why spend time moving things by hand when a tool can deal with it?

Our migration tool will manage every piece of info so you don’t need to.

Maintained data structure

Using HDM, you don’t have to worry that all of your migrated customer service data will migrate with mixed up arrangement.

Whether it is the requester info or customer details, all of this is considered during the process.

Data security

All the passwords you provide during the migration procedure are not stored. Only authorized personnel can get access to your accounts or help desk panelrecords.

All the information you provide is behind a thick wall from any type of danger.

Mapping records

Decide what piece of info will migrate to your new solution yourself.

While managing the migration setup, you can choose what entities to leave behind and what will stay.

Simplicity

The full process was deliberately created to let users to go through the migration themselves.

No need to have advanced experience or exceptional knowledge, just follow the shown prompts.

Our customers are priority

One of the key principles of our team is to provide a service that we would like to experience ourselves. Even though G2 acclaimed our customer support, we develop continuously.


What are the key reasons to import data to Live Agent utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

Next

Easy to navigate wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly move custom fields, as well as map their location.

Next

Maintained relations between objects and people

All tickets will be imported to Live Agent with their corresponding agents, contacts, and attachments, that way, saving the history of customers' requests.

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Relations illustration

Objects you may import to Live Agent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Live Agent in 6 quick steps

We always keep all of your data secure

We consider security and safety very seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Live Agent import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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