SolarWinds Service Desk Migration Services

SolarWinds Service Desk Migration: Move IT Service Data In or Out Without Scripts

Help Desk Migration is a tool that transfers incidents, requesters, companies, and knowledge base Solutions between SolarWinds Service Desk and 100+ help desk and ITSM platforms. It can also export Changes and Problems out of SolarWinds Service Desk. You map fields, test with a free demo migration, then run the full transfer while both systems stay live.

Book a Call →

60K migrations
SOC2 & GDPR

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

How Do You Migrate SolarWinds Service Desk Data? 5 Steps

A SolarWinds Service Desk migration with Help Desk Migration has five steps: connect both platforms, select records and map fields, run a free demo migration, launch the full migration, and review the results before go-live. You don't need any code or CSV exports. Your source platform stays fully operational the whole time.

Connect SolarWinds Service Desk and Your Other Platform

Authorize Help Desk Migration through each platform's API: SolarWinds Service Desk on one side, and your source or target help desk on the other. The source only needs read access. The target needs permission to create records. Connecting takes minutes and doesn't change anything in your live environment.

Choose required records and go through field mapping

Choose what to move: incidents, requesters, companies, and knowledge base Solutions. When SolarWinds Service Desk is the source, you can also include Changes and Problems. Help Desk Migration auto-maps standard fields and lets you map custom fields, statuses, and priorities by hand. That way, values arrive in the right fields instead of landing blank.

Choose additional options and run a Free Demo Migration

Set options such as tagging migrated tickets, skipping attachments, or hand-picking which incidents, Changes, and Problems go into the test. The free demo migration moves a sample of records so you can check mapping in the real target before paying anything.

Launch Your Full Migration

Once the demo checks out, start the full migration or schedule it for a quieter period. Progress is visible throughout. Agents keep working in the source system, and anything created during the transfer can be picked up afterwards with Delta Migration.

Validate results and go live

Use the migration report to check which records migrated, which were skipped, and which failed. Then spot-check incidents, requesters, and Solutions in the target platform. Switch your team over when you're satisfied. The source data is never modified, so you set the go-live date.

Supported Platforms
Data Mapping
Free Demo Migration
Full Migration
Review the results

What Data You Can Migrate to or from SolarWinds Service Desk

Incidents & Ticket History

Every Incident migrates with its requester, assignee, group, attachments, comments, tags, custom fields, and created and updated dates. SolarWinds Service Desk doesn't expose a closed-date field through its API, so that value isn't part of the transfer.

Requesters & Companies

Requester and Company records migrate with their ties to Incidents intact, so your IT team sees the same requester-to-account structure in SolarWinds Service Desk as before. Company-level fields like domains, tags, custom fields, and notes aren't exposed through the platform's API, so those specific attributes don't carry over.

Knowledge Base Solutions

Solutions — SolarWinds Service Desk's knowledge base articles — migrate with inline images, attachments, and tags intact, so your self-service content doesn't need to be rebuilt.

Changes & Problems (Source Only)

Moving off SolarWinds Service Desk? Change and Problem records migrate out too, as source-only data, into any target platform built for full ITSM record types — Freshservice, Halo Service Solutions, and ServiceNow among them. SolarWinds Service Desk isn't a supported target for these two entities, so records coming in from a platform with native Changes or Problems typically map to standard tickets instead.

Options Built for SolarWinds Service Desk's ITSM Data

SolarWinds Service Desk migrations include configuration options built for IT teams managing more than just tickets. You can select specific incidents, changes, or problems for a demo run before committing to the full migration, keep inline images embedded in ticket descriptions instead of stripping them out, skip attachments to speed up large transfers, and tag every migrated ticket for easy filtering afterward — all without custom scripting or developer time.

Select Records for Demo

Use case: You want to test how SolarWinds Service Desk's Change and Problem records specifically will map into your new platform, not just standard tickets, before committing to a full ITSM migration.

Solution: Help Desk Migration lets you hand-pick the tickets, changes, and problems included in the demo run, so you can validate mapping for every record type SolarWinds Service Desk supports before going further.

Customize your Demo

Inline Images in Tickets

Use case: Your technicians paste screenshots directly into SolarWinds Service Desk incident descriptions to document issues visually, and you need those images to stay embedded and readable after migration, not buried in an attachments list.

Solution: Help Desk Migration preserves inline images exactly where they appear in the original ticket description, so incident context and visual documentation stay intact and readable in the target platform.

How to save inline images

Skip Ticket Attachments

Use case: Your SolarWinds Service Desk instance has years of incidents with large attached logs and screenshots, and you'd rather migrate ticket data quickly and manage historical attachments separately to reduce migration time.

Solution: Turning on this option transfers every ticket's full record and metadata while leaving attachment files out, meaningfully speeding up migration for attachment-heavy SolarWinds Service Desk accounts.

How to skip attachments

Add a New Tag to Tickets

Use case: After migrating away from SolarWinds Service Desk, your IT team wants a fast way to distinguish legacy incidents from new tickets created after go-live, without checking timestamps on every record.

Solution: Help Desk Migration tags every migrated ticket with a label like "Migrated" during import, so your team can filter, report on, or review historical SolarWinds Service Desk incidents at a glance.

Tagging migrated tickets

Advanced Options for Complex ITSM Migrations

When out-of-the-box flows don't cover every requirement of your IT environment, Help Desk Migration provides advanced options designed for complex transitions.

Delta Migration

New incidents keep coming into SolarWinds Service Desk while you plan your migration. Delta Migration runs a second, lighter pass after the main transfer that picks up only what changed since then — new tickets, updated statuses, fresh comments — so nothing created during your transition window gets missed or duplicated in the target platform.

What is Delta Migration?

Interval Migration

If you're not cutting over all at once, Interval Migration keeps SolarWinds Service Desk and your target platform in sync by repeating the transfer on a schedule you set — daily, weekly, or another cadence. This suits phased IT rollouts, where different teams or ticket queues move to the new platform at different times.

What is Interval Migration?

Customizations

SolarWinds Service Desk configurations vary — custom incident fields, unique change and problem workflows, non-standard ticket categories. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your setup, so unusual fields or ITSM record types migrate correctly instead of getting dropped.

How can I customize my migration?

Migrating Into SolarWinds Service Desk's AI-Powered ITSM Tools

SolarWinds Service Desk uses AI-powered features for ticket categorization, routing, and reporting across incidents, changes, and problems. Those features depend on consistent historical data — incomplete custom fields or stripped context weaken what the system (or your own analytics) can learn from past tickets.

Help Desk Migration preserves full ticket, requester, and record history, including custom fields and comments, so your data arrives structured rather than flattened. Whether you're migrating into SolarWinds Service Desk to take advantage of its AI-driven ITSM features or moving to a different platform, intact historical context means routing rules, reporting, and automation have accurate data to work from immediately.

Read the full AI-first migration framework →

Source ITSMHistorical DataIncidentsKB SolutionsCustom FieldsRequestersHelp Desk MigrationAutomated API BridgeStructured SchemaIntact RelationsTLS EncryptionSolarWinds AIReady Day 1Smart TriageAuto CategorizationInstant RoutingTechnician QueuesPredictive AIService Analytics

SolarWinds Service Desk Alternatives & Supported Migration Platforms

Help Desk Migration connects SolarWinds Service Desk to 40+ platforms in either direction, including Freshservice, ServiceNow, Halo Service Solutions, Zendesk, and Jira Service Management, along with CSV imports for teams consolidating data from spreadsheets. IT teams evaluating alternatives to SolarWinds Service Desk can move Changes and Problems into any target that supports full ITSM record types.

No credit card required Fast setup

SolarWinds Service Desk Migration Resources

Documentation

SolarWinds Service Desk Migration Guides

Step-by-step instructions for connecting SolarWinds Service Desk, mapping fields, and running your migration from start to finish.

Read the guides
Preparation Tool

SolarWinds Service Desk Migration Checklist

A printable checklist covering every stage of your migration, from setup to go-live.

Download the checklist

SolarWinds Service Desk Security Migration

GDPR-compliant

Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your SolarWinds Service Desk import meets rigorous European data protection standards, giving you and your customers peace of mind.

SOC 2 Type II Certified

You can be confident that your SolarWinds Service Desk migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that security practices are independently audited and meet top industry standards for handling sensitive information.

Encrypted Transit

Your data is protected by strong TLS/HTTPS encryption protocols from the moment it leaves your old help desk until it safely arrives in your new platform. This keeps your credentials secure.

No third-party access

Your database holds sensitive client fields. Only approved engine mechanics maintain credentials and processes throughout migration cycles. Databases automatically self-wipe thereafter.

Security and Compliance
Enterprise ITSM Reliability

Why IT Teams Choose Help Desk Migration for SolarWinds Service Desk

IT teams choose Help Desk Migration because ITSM data — incidents, changes, problems, requesters — is too complex and too critical to move manually. Instead of scripting exports by hand, you get automated field mapping, a free demo migration to test accuracy first, and a team behind 60,000+ completed migrations. SolarWinds Service Desk data arrives correctly structured, with support available throughout.

60,000+ Completed migrations
SOC 2 & GDPR Enterprise certified safety
Automated Mapping No manual CSV scripting
Zero Downtime Live service uninterrupted

FAQ About SolarWinds Service Desk Migration

SolarWinds Service Desk is a cloud-based, AI-powered ITSM platform used by IT teams to manage incidents, changes, problems, and a knowledge base of self-service solutions in one system.

Help Desk Migration by Relokia supports 100+ platforms for SolarWinds Service Desk migrations, including Freshservice, ServiceNow, Halo Service Solutions, Zendesk, Jira Service Management, and CSV imports. Contact our team to confirm support for a platform not listed.

Yes, Changes and Problems migrate out of SolarWinds Service Desk as source records, moving into any target platform that supports full ITSM record types, such as Freshservice, Halo Service Solutions, or ServiceNow.

Not as native Change or Problem records — SolarWinds Service Desk supports Changes and Problems as a source platform only. If you're migrating into SolarWinds Service Desk, those records typically map to standard tickets instead.

Reasons vary — teams outgrowing its ITSM feature set, consolidating tools after an acquisition, or wanting different automation capabilities. Whatever the reason, Help Desk Migration moves your incidents, requesters, and knowledge base out cleanly.

Requesters, assignees, groups, attachments, comments, tags, and custom fields all transfer with each ticket, along with created and updated dates. Note that closed-date isn't exposed through SolarWinds Service Desk's API, so that field doesn't carry over.

Timing depends on ticket volume, attachments, and how many custom fields and record types (tickets, changes, problems) you're moving. Most migrations complete within a few days; your free Demo Migration gives a more precise estimate.

Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your SolarWinds Service Desk data.

Yes. Custom fields on tickets are automatically mapped, and Knowledge Base Solutions migrate with inline images, attachments, and tags intact, so your self-service content doesn't need to be rebuilt.

No. Help Desk Migration is self-service and no-code — you connect both platforms, choose what to migrate, and review field mapping through a guided interface, without writing API calls yourself.