SolarWinds Service Desk import
in a few clicks

Without techs, delays and hustle. Via robust data import wizard.

More details

Spotless SolarWinds Service Desk import services just for you

Now, there’s no need to bother about any help desk import problems. Total platform to platform migration with HDM fast and effortless.
Less time & money spent
Clear price, a faster import to the new platform, and no need to create the migration method. All with HDM.
Clean setup
Simply get the customer info ready for transition in advance and begin moving your data. No need to fiddle with anything.
Key custom records aside
No matter if it is for complying reasons, or convenience, import your historical data to the new tool to keep up with customers easier.
Automated method

Only the smallest preparations are to get done on your side. We already made the migration method.

All you have to do is set your platform import requirements and you’re ready to start.

Preserved data structure

With HDM, you don’t have to be concerned that all your migrated customer service data will migrate with mixed up arrangement.

Whether it is the requester info or customer details, all of this is considered during the process.

Your info is secure

When you grant your passwords to our migration tool, you can trust us.

Only authorized staff members directly connected to the data transfer will be able to access to your profile info.

All the records is guarded by the state of the encryption systems to prevent any risks.

Mapping records

Pick what piece of info will migrate to your new help desk yourself.

Throughout the data migration, you can check what entities to leave behind and what to take with you.


The full process was intentionally designed to let users to go through the migration themselves.

No need to have programming experience or exceptional knowledge, just follow the shown hints.

Customer first

One of the main priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 acclaimed our customer service, we develop continuously.

What are the key reasons to import data to SolarWinds Service Desk utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.


Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration allows you to instantly move custom fields, as well as map their destination.


Maintained relations between objects and people

All tickets will be imported to SolarWinds Service Desk with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.


Relations illustration

Objects you may import to SolarWinds Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SolarWinds Service Desk in six quick steps

We always keep all of your data secure

We consider security and safety very seriously and have established a complete set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

SolarWinds Service Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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