ServiceDesk Plus import
in a few clicks

Without devs, timelack and hustle. With step-by-step ServiceDesk Plus import setup form.

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ServiceDesk Plus import tool you’ve been looking for

Your platform import troubles are behind you now. Full platform to platform migration with HDM fast and hassle-free.
Save time & money
Affordable process cost, a swift migration to the new help desk, and no need to design the migration method. All with HDM.
Smooth migration course
Just prepare your information for migration in advance and start moving your data. No need to fiddle with anything.
Key data aside
Regardless of your reasons, migrate your old data to the new tool to keep up with customers easier.
Automatic import services

Why waste time transferring things by yourself when a machine can deal with it?

Our importing system will deliver every piece of info so you don’t need to.

Preserved data structure

With HDM, you don’t have to be concerned that all of your migrated ticket data will lose their connections to other info.

Whether it is sender info or customer details, all of this is considered during the process.

Data security

All the credentials you use during the migration process are not saved. Only authorized staff can get access to your email profiles or help desk panelrecords.

All your info is under solid protection from any kind of danger.

Data mapping

Decide what data comes to your new solution yourself.

During the data migration, you can specify what entities to leave behind and what to take with you.

Ease of use

The whole process was intentionally created to allow users to set up the migration themselves.

No need to have special experience or exceptional knowledge, just follow the on-screen hints.

Clients first

One of the main principles of our team is to make a service that we would like to use ourselves. Even though G2 recognized our customer care, we develop continuously.

Why import data to ServiceDesk Plus using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.


User-friendly wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to ServiceDesk Plus with their respective agents, contacts, and attachments, thus, saving the record of customers' requests.


Relations illustration

Objects you may import to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to ServiceDesk Plus in six simple steps

  • Prepare

    In the new help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the ServiceDesk Plus import.

  • Link source Help Desk

    Choose your current help desk from the list and fill out the form to permit our migration tool fetch the records.

  • Link ServiceDesk Plus

    After you've selected your data source, connect our service with your ServiceDesk Plus to allow the import.

  • Select objects

    Choose the records that you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to find out how your migration to ServiceDesk Plus will look like and verify that the data migrates accordingly.

  • Import to ServiceDesk Plus everything

    Once everything's tested out, choose a good time when most of your clients are offline and start the Full Data Migration.

We keep all data safe

We take safety very seriously and have established a comprehensive set of practices, technologies, and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

ServiceDesk Plus import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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