HelpShift import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

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HelpShift import tool you’ve been looking for

Your platform import troubles are behind you now. Total platform to platform migration with HDM swift and simple.
Save time & money
Affordable price, a faster migration to the new platform, and no need to design the migration method. Get all of this with HDM service.
Smooth migration course
Just get the customer info ready for transition beforehand and start moving your data. No need to do everything alone.
Essential data aside
Whether it is for conformity reasons, or convenience, migrate your old data to the new tool to keep up with customer data easier.
Automatic import services

Why spend time transferring data manually when a machine can do it?

Our migration tool will deliver every piece of info so you don’t have to.

Data relationship integrity

All your emails migrate complete and whole. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same applies to the help desk and CSV data. As a result, you get useable information.

Data safety

All the credentials you use during the migration process are not stored. Only authorized staff can get access to your email profiles or help desk panelrecords.

All the information you provide is under solid protection from any kind of danger.

Mapping records

Pick what data comes to your new solution yourself.

During the data migration, you can choose what entities to leave behind and what will stay.

Ease of use

The whole process was intentionally designed to allow users to set up the migration themselves.

It’s not necessary to have advanced experience or exceptional knowledge, just follow the on-screen hints.

Outstanding support

We strive to make our service as pleasant to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper communication.

Regardless of the way you contact us, we are always happy to help you with the import.

Why import data to HelpShift using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, and additionally thoroughly protect it, so nothing gets lost or stolen.


Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration allows you to automatically move custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to HelpShift with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.


Relations illustration

Objects you may import to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to HelpShift in several simple steps

  • Prepare

    In the new help desk, create profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the HelpShift import.

  • Link source Help Desk

    Choose your current help desk from the list and fill in the form to permit our migration tool fetch the records.

  • Link HelpShift

    After you have selected your data source, connect our service with your HelpShift to enable the import.

  • Select objects

    Choose the records you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a cost-free demo to see how your migration to HelpShift will look like and verify that the records migrates properly.

  • Import to HelpShift everything

    Once everything's tested out, pick the best time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all data secure

We take safety very seriously and have established a complete set of practices, technologies, and policies to help ensure that your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

HelpShift import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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