Vivantio import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

More details

Vivantio import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import issues. Complete migration from platform to platform with HDM quick and effortless.
Save time & money
Lower price, a faster transfer to the new system, and no need to design the migration method. All with HDM.
Simple process
Simply get the customer info ready for migration ahead of time and start moving your records. No need to fiddle with anything.
Key custom records right beside you
Whether it is for compliance reasons, or convenience, transfer your old data to the target system to keep up with customers easier.
Automated method

Only the smallest preparations are to get done on your side. We already wrote the migration method.

Just configure your help desk import preferences and you’re ready to go.

Data relationship integrity

All your customer records migrate with the correct structure. From sender and receiver info to attachments and signatures, all data will be untouched.

The same goes for the help desk and CSV data. As a result, you get useable information.

Data security

All the passwords you use throughout the migration process are not kept in our system. Only authorized employees can get access to your email accounts or help desk dashboards.

All the information you provide is behind a thick wall from any type of danger.

Mapping records

Decide what piece of info comes to your new solution yourself.

During the data migration, you can check what records to leave behind and what will stay.

Ease of use

The entire process was solely designed to let users to run the migration on their own.

You don’t have to have programming skills or exceptional knowledge, just follow the on-screen prompts.

Great customer service

We strive to make our service as pleasant to you as possible, as evident by G2. We always aim for high-level service and proper communication.

Whether it is through a phone or email, we are always ready to solve your migration queries.


Why import data to Vivantio utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

Next

User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration enables you to instantly transition custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to Vivantio with their respective agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Next

Relations illustration

Objects you may import to Vivantio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Vivantio in six easy steps

We keep your data secure

We take security very seriously and have built a comprehensive set of practices, technologies, and policies to help ensure your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Vivantio import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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