Vivantio Migration: Transfer Service Management Data To or From Vivantio
Move tickets, contacts, companies, and knowledge base articles to or from Vivantio and any other supported service management platform. Help Desk Migration automates the transfer, so your team keeps resolving requests while data moves in the background.
No credit card required Fast setup
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
Estimates based on 60,000+ successful migrations. Actual results may vary.
5 Steps to a Smooth Vivantio Migration
Help Desk Migration moves your service management data to or from Vivantio through a guided, five-step process built for accuracy and speed. You connect both platforms, map the records you need, and run a free demo migration before committing to anything. Once you approve the results, the full migration runs automatically, and a final validation pass confirms every ticket, contact, and article landed exactly where it should.
Connect Vivantio and Your Other Platform
Give Help Desk Migration secure, read-only API access to Vivantio and whichever platform you're migrating to or from. Both accounts stay fully functional throughout — nothing is locked or paused during setup.
Choose required records and go through field mapping
Select the entities you want to move — tickets, contacts, companies, or knowledge base articles — and Help Desk Migration automatically maps standard fields between platforms. You review and adjust the mapping before anything moves.
Choose additional options and run a Free Demo Migration
Prioritize your newest tickets, hand-pick specific records for your demo, or keep inline images embedded. Then run the demo against a sample of your real data — no cost, no risk, no obligation.
Launch Your Full Migration
Once the demo results look right, schedule and launch the full migration. Help Desk Migration transfers every ticket, contact, company, and article on your timeline, with progress visible throughout. Both platforms stay live the entire time, so support keeps running without interruption.
Validate results and go live
After migration, Help Desk Migration runs a validation pass comparing record counts and key fields across both platforms. Spot-check records yourself, then flip your team over whenever you're ready.
What Data You Can Migrate To or From Vivantio
Tickets & Conversation History
Tickets migrate with their full history — requester, company, assignee, group, attachments, comments, custom fields, and CC, along with created, updated, and closed dates. Vivantio's API doesn't expose tags or first response time on tickets, so those attributes aren't part of the transfer.
Contacts & Companies
Contacts migrate with custom fields and phone numbers, and companies migrate with domains and custom fields, keeping the relationships between people and organizations connected in either direction.
Knowledge Base Articles
Articles migrate with inline images and attachments intact, in either direction. Vivantio's API doesn't expose article tags or multi-level folder structure, so articles migrate as a flat set.
Vivantio doesn't support ITSM objects like Change or Problem through Help Desk Migration.
Advanced Options for Larger Vivantio Migrations
Every Vivantio setup is a little different. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.
Delta Migration
Vivantio keeps generating new tickets while you're planning your move. Delta Migration lets you run a second, smaller pass after the main migration that transfers only what changed since the first run.
What is Delta Migration?Interval Migration
If you're not ready to fully cut over yet, Interval Migration repeats the transfer to or from Vivantio on a schedule you choose — daily, weekly, or another cadence.
What is Interval Migration?Customizations
Every Vivantio setup is a little different. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.
How can I customize my migration?Vivantio Migration Resources
Guides
Step-by-step instructions for planning and running your Vivantio migration.
Supported Platforms for Vivantio Migration
Help Desk Migration connects Vivantio with 40+ platforms, including Freshservice, Zendesk, and Jira Service Management. Whether you're moving your service management data into Vivantio or migrating out to another platform, the same guided process and free demo migration apply either way.
Accelo
Atera
Atlas
Autotask PSA
BMCHelixITSM
BoldDesk
Chatwoot
ConnectWise
Crisp
CSV
Custify
Deskpro
DevRev
Dixa
Document360
Drift
Dynamics 365
eDesk
eGain
Enchant
Forumbee
FreeScout
Freshdesk
Freshservice
Front
FyneDesk
Gladly
Glassix
Gleap
GLPI
Gmail
Google Docs
Gorgias
Groove
Halo Service Solutions
HappyFox
Harmony
HelpCrunch
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpShift
HelpSpot
HubSpot Service Hub
InstantDocs
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
Kayako Classic
KnowledgeOwl
Kundo
Kustomer
Lansweeper
Live Agent
LiveChat
Manage Engine
Mayday
Missive
NinjaOne
Odoo Helpdesk
Oracle Service Cloud (RightNow)
osTicket
((OTRS)) Community Edition
Outlook
Paligo
Plain
Planhat
Pylon
Reamaze
Request Tracker
Respond.io
Richpanel
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
Siit
SmarterTrack
SolarWinds Service Desk
SolarWinds Web Help Desk
SparrowDesk
Spiceworks
Spiceworks Cloud
SQLite
SuperOps
SupportBee
SupportPal
Syncro
SysAid
Tawk.to
TeamSupport
TeamworkDesk
Thena
Thulium
Tidio
TOPdesk
Trengo
Unthread
Vitally
Vivantio
Zammad
Zendesk
Znuny
Zoho Desk
Zoho Mail
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No credit card required Fast setup
Vivantio Security Migration
GDPR-compliant
Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your Vivantio migration meets rigorous European data protection standards, giving you and your customers peace of mind.
SOC 2 Type II, SOC 3 certified
You can be confident that your Vivantio migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that their security practices are independently audited and meet top industry standards for handling sensitive information.
Encrypted during transit and storage
Your data is protected by strong encryption from the moment it leaves the source platform until it safely arrives in Vivantio or your new destination. This keeps your information secure both in transit and at rest.
No third-party access
Your data stays private throughout the migration. No third parties ever see or handle your information — only trusted Help Desk Migration professionals manage your transfer.
Why Service Teams Trust Help Desk Migration for Vivantio
Service management teams pick Help Desk Migration because switching platforms shouldn't mean losing ticket history or knowledge base content. Instead of manual exports, you get automated field mapping, a free demo migration to test accuracy first, and a dedicated team behind 60,000+ completed migrations. Your data moves cleanly, formatted correctly, with support available throughout.
Vivantio Migration FAQs
Vivantio is a service management platform used by IT and customer service teams to manage tickets, contacts, companies, and a knowledge base.
Yes. Vivantio supports migration in both directions — you can move your data into Vivantio from another platform, or migrate out of Vivantio into a new one.
Help Desk Migration supports 40+ platforms, including Freshservice, Zendesk, and Jira Service Management.
Requester, company, assignee, group, attachments, comments, custom fields, and CC all transfer, along with created/updated/closed dates. Vivantio's API doesn't expose tags or first response time on tickets.
Vivantio articles migrate with inline images and attachments intact, in either direction. Vivantio's API doesn't expose article tags or folder structure, so articles transfer as a flat set.
Yes. Company records migrate with domains and custom fields intact, in either direction.
Migration time depends on your data volume — ticket count, attachments, and article count all factor in. Most migrations complete within a few days.
Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your information.
Yes. Both platforms stay fully live and usable throughout the migration, so your team keeps working without interruption.
No. Help Desk Migration is a no-code, self-service tool — you connect both platforms, select what to migrate, and review field mapping through a guided interface.
Ready to transfer your service management data?
The free Demo migration moves real tickets from your live platform. No staging environment, no dummy data. Your actual records, in the right place, ready to inspect.
No credit card required SOC 2 certified 60,000+ migrations completed