Outlook import
in a few clicks

Without developers, delays and hustle. With step-by-step Outlook import setup form

Outlook import tool you’ve been looking for

Your platform import issues are behind you now. Full platform to platform migration with HDM fast and simple.

Save time & money

Lower price, a speedy transition to the new help desk, and no need to design the migration script. All with HDM.

Smooth process

Simply get the customer info ready for the import in advance and begin moving your data. It’s not necessary to fiddle with anything.

Essential custom records aside

Regardless of your reasons, move your historical data to the new tool to keep the track of customers easier.

Automated migration

Only the smallest preparations are to get done on your side. We already created the script.

All you have to do is configure your platform import requirements and you’re ready to start.

Maintained dependency

Using HDM, you don’t have to worry that all your moved customer service data will lose their connections to other info.

Whether it is sender info or customer details, all of this is considered during the process.

Data protection

All the credentials you provide during the migration procedure are not stored. Only authorized staff can get access to your accounts or help desk dashboards.

All the information you provide is behind a thick wall from the outside world.

Place your data

It’s not required to make extensive data audits to start your data import.

You can do all of this by using our data mapping system. Choose what you want to transfer and determine where it goes just by clicking the necessary boxes.

Powerful & accessible

You don’t need to understand the system to use it to its full.

Helpful on-screen guides will help you transfer your records quickly and effectively. As a result, you can set up a data import just about anywhere you need.

Our customers are priority

One of the key priorities of our company is to provide a service that we would like to use ourselves. Even though G2 recognized our customer support, we develop continuously.

Why import data to Outlook utilizing Help Desk Migration?

Security first

We don't disclose any of your personal information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration allows you to instantly move custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to Outlook with their respective agents, contacts, and attachments, thereby, saving the record of customers' requests.

Objects you may import to Outlook

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Outlook in several easy steps

Prepare

In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the Outlook import.
Connect source Help Desk

Choose your current help desk from the catalogue and fill in the form to permit our migration tool fetch the data.
Connect Outlook

Once you have specified your data source, connect our service with your Outlook to permit the import
Choose objects

Select the records that you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Perform a free demo to see how your migration to Outlook will look like and confirm that the data translates accordingly
Import to Outlook everything

Once everything's checked, choose a good time when the majority of your customers are offline and launch the Full Data Migration.

We keep your data secure

We take security very seriously and have established an in-depth set of practices , technologies , and policies to help guarantee your data is protected.

Read our security manual

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Outlook

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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