Groove import
in a few clicks

Without devs, delays and hustle. Via robust data import wizard.

Secure and Safe

Your passwords along with data are safe with us and will be used for import solely.

Efficient & Furious

It takes you no longer than 15 minutes to set up the import to Groove and start the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, exactly to places you want them to be.

What are the key reasons to import data to Groove utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Groove with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Objects you may import to Groove

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

Import data to Groove in six simple steps

Get ready
In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Groove import.
Link source Help Desk
Choose your current help desk from the list and fill in the form to let our migration tool fetch the data.
Link Groove
Once you've specified your data source, connect our service with your Groove to allow the import
Choose objects
Select the information you want to migrate and set the mapping of ticket fields, both standard, and custom.
Import limited amount of data
Run a free demo to find out how your migration to Groove will look like and verify that the records translates accurately
Import to Groove everything
After everything's tested out, pick a good time when most of your clients are offline and initiate the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have built a comprehensive set of practices , technologies , and policies to help guarantee your data is secure.

Read our security guidebook