Groove import
in a few clicksHelp Desk Migration partner of Groove

Without devs, delays and hustle. Via robust data import wizard.

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Spotless Groove import services just for you

Your platform migration issues are behind you now. Total platform to platform migration with HDM fast and simple.
Less time & money spent
Affordable price, a quick migration to the new platform, and no need to design the migration method. Get it all with HDM service.
Clean migration course
Simply get the customer info ready for migration in advance and start moving your data. No need to deal with everything alone.
Key custom records right beside you
No matter if it is for conformity reasons, or convenience, migrate your old data to the new tool to keep up with customer data easier.
Automated method

Only the smallest preparations are to get done on your side. We already wrote the script.

Just configure your platform migration preferences and you’re ready to start.

Data relationship integrity

All your emails migrate complete and whole. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get your exact information.

Your info is protected

When you grant your passwords to our system, you can rest assured.

Only authorized personnel directly connected to the data transfer will be able to access to your accounts and customer info.

All everything we access is shielded by the state of the encryption systems from any electronic attacks.

Mapping records

Decide what data comes to your new solution yourself.

Throughout the data migration, you can choose what records to leave behind and what will move.

Simplicity

The whole process was solely designed to allow users to set up the migration themselves.

No need to have advanced skills or exceptional knowledge, just follow the shown hints.

Outstanding support

We aim to make our service as pleasant to you as possible, and G2 Crowd has already recognized it. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always ready to resolve your migration queries.


What are the key reasons to import data to Groove utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Next

Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

Next

Maintained relations between objects and people

All tickets will be imported to Groove with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

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Relations illustration

Objects you may import to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Groove in six simple steps

  • Get ready

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Groove import.

  • Choose your current help desk from the list and fill in the form to let our migration tool fetch the data.

  • Once you've specified your data source, connect our service with your Groove to allow the import.

  • Choose objects

    Select the information you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to find out how your migration to Groove will look like and verify that the records translates accurately.

  • Import to Groove everything

    After everything's tested out, pick a good time when most of your clients are offline and initiate the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have built a comprehensive set of practices, technologies, and policies to help guarantee your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Groove import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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