Groove import
in a few clicks

Without devs, delays and hustle. Via robust data import wizard.

More details
Secure and Safe
Your passwords along with data are safe with us and will be used for import solely.
Efficient & Furious
It takes you no longer than 15 minutes to set up the import to Groove and start the test data transfer.
All Data Import
HDM is capable of importing all major record categories and fields you need, exactly to places you want them to be.

What are the key reasons to import data to Groove utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

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Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

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Maintained relations between objects and people

All tickets will be imported to Groove with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

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Objects you may import to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to Groove in six simple steps

  • Get ready

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Groove import.

  • Choose your current help desk from the list and fill in the form to let our migration tool fetch the data.

  • Once you've specified your data source, connect our service with your Groove to allow the import

  • Choose objects

    Select the information you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to find out how your migration to Groove will look like and verify that the records translates accurately

  • Import to Groove everything

    After everything's tested out, pick a good time when most of your clients are offline and initiate the Full Data Migration.


We always keep all data secure

We consider safety very seriously and have built a comprehensive set of practices , technologies , and policies to help guarantee your data is secure.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Groove import in a few clicks

Automatically. Securely. Quickly

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