Groove import
in a few clicks

Without devs, delays and hustle. Via robust data import wizard.

Spotless Groove import services just for you

Your platform migration issues are behind you now. Total platform to platform migration with HDM fast and simple.

Less time & money spent

Affordable price, a quick migration to the new platform, and no need to design the migration method. Get it all with HDM service.

Clean migration course

Simply get the customer info ready for migration in advance and start moving your data. No need to deal with everything alone.

Key custom records right beside you

No matter if it is for conformity reasons, or convenience, migrate your old data to the new tool to keep up with customer data easier.

Automated method

Only the smallest preparations are to get done on your side. We already wrote the script.

Just configure your platform migration preferences and you’re ready to start.

Data relationship integrity

All your emails migrate complete and whole. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get your exact information.

Your info is protected

When you grant your passwords to our system, you can rest assured.

Only authorized personnel directly connected to the data transfer will be able to access to your accounts and customer info.

All everything we access is shielded by the state of the encryption systems from any electronic attacks.

Mapping records

Decide what data comes to your new solution yourself.

Throughout the data migration, you can choose what records to leave behind and what will move.

Simplicity

The whole process was solely designed to allow users to set up the migration themselves.

No need to have advanced skills or exceptional knowledge, just follow the shown hints.

Outstanding support

We aim to make our service as pleasant to you as possible, and G2 Crowd has already recognized it. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always ready to resolve your migration queries.

What are the key reasons to import data to Groove utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Groove with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Objects you may import to Groove

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Groove in six simple steps

Get ready

In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Groove import.
Link source Help Desk

Choose your current help desk from the list and fill in the form to let our migration tool fetch the data.
Link Groove

Once you've specified your data source, connect our service with your Groove to allow the import
Choose objects

Select the information you want to migrate and set the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Run a free demo to find out how your migration to Groove will look like and verify that the records translates accurately
Import to Groove everything

After everything's tested out, pick a good time when most of your clients are offline and initiate the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have built a comprehensive set of practices , technologies , and policies to help guarantee your data is secure.

Read our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Groove

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.